Detail page associated with these ASIN's is controlled by another brand steward
Hi Team,
Can we have someone from SPS help us with this situation and/or someone who knows how to resolve this issue? We have multiple listings with the same issue in multiple marketplaces. We are enrolled with Amazon brand registry.
We have attempted to push our changes from via feed files in order to updated bullet-points of the following ASIN's.
B08BZT66C2, B08SVXPD39,B08L3MWRQY, B09CTY35BM, MP:UK
We always receive the same response that the contributions are being extended by another steward of the brand. We have tried updating from all accounts. Please provide us with some specifics so that we can resolve this issue.
Queries:
1. Is there a way to identify the steward? Is this marketplace specific?
2. Could it have been updated in another marketplace. If so should it be updated there?
3. Will a "delete-relist" result in creation of an all new ASIN without any reviews or ratings?
Case id:10028392202
Please help we have tried the update multiple times but we seem to get the same blurb responses.
Detail page associated with these ASIN's is controlled by another brand steward
Hi Team,
Can we have someone from SPS help us with this situation and/or someone who knows how to resolve this issue? We have multiple listings with the same issue in multiple marketplaces. We are enrolled with Amazon brand registry.
We have attempted to push our changes from via feed files in order to updated bullet-points of the following ASIN's.
B08BZT66C2, B08SVXPD39,B08L3MWRQY, B09CTY35BM, MP:UK
We always receive the same response that the contributions are being extended by another steward of the brand. We have tried updating from all accounts. Please provide us with some specifics so that we can resolve this issue.
Queries:
1. Is there a way to identify the steward? Is this marketplace specific?
2. Could it have been updated in another marketplace. If so should it be updated there?
3. Will a "delete-relist" result in creation of an all new ASIN without any reviews or ratings?
Case id:10028392202
Please help we have tried the update multiple times but we seem to get the same blurb responses.
0 replies
Seller_NbYSGJ8Tehgbv
I have reviewed your listings.
There is not enough information to give you an exact answer but there is enough information to troubleshoot.
You are selling in different marketplaces and I imagine you are using the same ASIN for all marketplaces. This means that all contributions are connected.
"Detail page associated with these ASIN's is controlled by another brand steward"
Is an unbelievably misleading sentence that is forced upon Seller Partner Support to tell you that there is a conflict with contributions to the ASIN. It does not necessarily mean that it is someone else. It could just mean that its a different market winning the contribution and its affecting the current market of which you are trying to change the listing.
Around 5 years ago, I could call the catalog team and they could tell me which country was winning the contribution and I could play detective from there. I am not sure this is possible anymore.
