Amazon Transparency Program Great Issues
Hi there,
I have enrolled my brand into the new feature Amazon offered me multiple times via calls and emails- Amazon transparency. The program sound amazing but in fact is not working properly at all. I had serious issues with it and there is no support at all. I have been allocates so called acocunt manager but he / she changed may be 4 times for 6 monthsand at the end they didn’t even let me know regarding the change. I have bought their “special labels” and applied to 1000 of my products but now they arrived into the warehouse and are put as defective and can’t sell. Transparency team are currently investigating, no case being created, no person to talk to to explain I just want to opt out of this pointless program that is only causing me issues and stop me from selling the items I have. Anyone else had similar issues?
Amazon Transparency Program Great Issues
Hi there,
I have enrolled my brand into the new feature Amazon offered me multiple times via calls and emails- Amazon transparency. The program sound amazing but in fact is not working properly at all. I had serious issues with it and there is no support at all. I have been allocates so called acocunt manager but he / she changed may be 4 times for 6 monthsand at the end they didn’t even let me know regarding the change. I have bought their “special labels” and applied to 1000 of my products but now they arrived into the warehouse and are put as defective and can’t sell. Transparency team are currently investigating, no case being created, no person to talk to to explain I just want to opt out of this pointless program that is only causing me issues and stop me from selling the items I have. Anyone else had similar issues?
0 replies
Seller_XYbkgcdDwgdRb
I have a similar issue. We printed the codes ourselves, but here’s how it works for us. If we put in the box with our usual non transparency items just ONE transparency asin - all the usual item will be lost upon receiving (i.e. expected 100 received 0) and only the transparency asin would have an expected quantity, though it would not be selling just yet, despite of being available.
So all in all zero items are available for sale immediately. This state would last for a few weeks and then the lost regular Items would usually be found and available for sale, but at the same time the transparency item would disappear in the thin air altogether! I have never seen such a thing before, it is not sold, not in transit, not under the investigation, it would just show 0 0 0 0 everywhere.
Then in another few weeks IF you’re lucky it would suddenly appear and then business as usual. If not - as we are now - it keeps showing zeros and no one will help you.
Now I’m trying to disenroll our asin, but my “contact” went silent.
