Your Opinion Matters! What improvements or features would you like in Seller Central?
Hello everyone!
As Amazon sellers, we know that Seller Central is a fundamental tool for managing our stores and products. However, there is always room for improvement and adaptation to meet all our needs.
We would love to hear your opinions and experiences. What improvements or features would you like to see implemented in Seller Central? Whether it's a specific function, an improvement in the user interface, or anything else you find useful, we really want to know!
Here are some questions to guide and start the discussion:
- Is there any functionality that you think is missing in Seller Central?
- What aspects of the platform do you find the most difficult or frustrating to use?
- What changes could make your seller experience more efficient and productive?
- Do you have ideas for new tools or improvements to existing tools?
Thank you in advance for taking the time, and we encourage you to share your thoughts and ideas. Your input will help us prioritize future updates and enhancements to make the entire platform even better.
Best regards, Ka
Please let us know if you find contributions like this helpful by giving a thumbs up 👍 or down 👎, or leaving a comment. 😊
Your Opinion Matters! What improvements or features would you like in Seller Central?
Hello everyone!
As Amazon sellers, we know that Seller Central is a fundamental tool for managing our stores and products. However, there is always room for improvement and adaptation to meet all our needs.
We would love to hear your opinions and experiences. What improvements or features would you like to see implemented in Seller Central? Whether it's a specific function, an improvement in the user interface, or anything else you find useful, we really want to know!
Here are some questions to guide and start the discussion:
- Is there any functionality that you think is missing in Seller Central?
- What aspects of the platform do you find the most difficult or frustrating to use?
- What changes could make your seller experience more efficient and productive?
- Do you have ideas for new tools or improvements to existing tools?
Thank you in advance for taking the time, and we encourage you to share your thoughts and ideas. Your input will help us prioritize future updates and enhancements to make the entire platform even better.
Best regards, Ka
Please let us know if you find contributions like this helpful by giving a thumbs up 👍 or down 👎, or leaving a comment. 😊
0 replies
Seller_xJx7vH6fvZFD9
1. Seller Support agents should have ratings just like sellers have feedback ratings from customers.
This way, Amazon would get a real picture of the level of satisfaction of sellers when working with seller support to resolve issues.
There also should be an option to report a seller support agent that clearly doesn't answer the question that was asked, meaning hes not taking his work seriously or actively trying to help.
I am pretty sure Amazon doesnt review the ''yes or no'' satisfaction survey on cases.
2. In the ''manage iinventory'' tab, when you click on the inventory summary :
-active
-inbound
-reserved
-researching
It would be nice to see the shipment ID related to the inbound inventory. Perhaps irrelevant for low volume sellers but for larger businesses, it would helpful to track shipments and linking this to the inventory section.
Example : ASIN XYZ 1000 units inbound from shipment 123.
3. More details in the payment section. Some charges are listed are ''others'' and are hard to explain without researching.
Got a 1950$ charge as ''other'' and Seller support says ''it could be FBA fees, FBA taxes, referral fees or other fees''.
Would be nice if you could click on the amount and more detail would appear.
Seller_fgBEgnL5gJsWx
Hello! I would love for support to actually be helpful. I have lots of listings shut down by your AI. For example i had a first aid kit containing only band-aids, and it was shut down because Amazon says it has lidocaine and is a natural health product. It does not, and there is no way amazon will believe me. Go look at it- its in your wharehouse on your shelves! Or my floor cleaner that was a "hospital sanitizer" so needs a NPN number. Other sizes and variations are still for sale, but no way to get amazon to believe its not a hospital disinfectant.
Lately my funds have been put on hold while my account is "under review". I have no policy violations, account health is perfect, all my payment info is up to date, even on marketplaces i don't sell on. Seller support says they can't see any reason and will transfer my case to the appropriate department, or they give me email addresses. None of them are ever answered. WHY AMAZON! WHY????
Seller_rHG3Ag4sXpee8
Let us, firstly, remember that the business of selling is time-consuming for sellers and their first priority is in doing business. This seems to have been mostly overlooked in the Amazon seller-support framework.
Amazon seller support agents are mostly helpful and a resolution is usually reached...but not without pain to the seller. The first process of opening a case is inevitably met with robot-type responses of little value. This mostly necessitates an escalation and interaction with an agent.
A lot of senior agents are knowledgeable and get the job done. but to get to them usually requires long waits and holds while the junior agents fumble with text-book responses and go nowhere that the bots have not already gone.
Some of the issues are beyond the senior agents as they are hard-coded in the Amazon model. Issues like
- Amazon-created listings that are junk and will never sell any product.
- Images that do not promote the product
- The obverse of when the system demands more detail and the seller is not permitted to add that
These are all time-wasting activities that are characteristic of Amazons software and infrastructure. They waste the time and resources of sellers and add to the list price for buyers.
They can be averted by fixing the support mechanisms and the software that makes them necessary.
Seller_5HWPhkqmyqcqt
A report you can Download for all your Closed Listings
and a file you can upload, to bulk Relist all closed listings
Seller_LTv2zrpA8Qcn1
It would be good to get an "explanation' when we take the time to suggest corrections for images/info on catalog pages, only to find they often never change. The changes include torn jackets, stains shown on pages, etc. These should clearly be changed upon request, but they are not. Not looking for thanks, just an explanation of why those do not get changed. Or should we just not bother to submit suggestions? Thanks.
Seller_1zKwf7MKJYn00
Consistency for links to product details on various seller pages.
In particular the "Send to Amazon" page product level links are different than other pages like "Manage Inventory". On "Manage Inventory" clicking the description takes you to the public listing of the product, clicking on the SKU takes you to the seller's listing details for the product.
Clicking the product description link on the "Send to Amazon" page is opposite and takes you to the seller's listing details not to the public listing....there is no link on the "Send to Amazon" page that takes you to the public listing.
How about adding a link on all relevant pages where clicking on the FNSKU would take you directly to the Fulfillment/Inventory Ledger report for that item?
Seller_1zKwf7MKJYn00
While considering the "Send to Amazon" page, it would be helpful for every item shown to have the same pop-up with details of inventory levels, etc. regardless of whether there is a "Recommended" quantity to ship.
We're often aware of items that need to be sent regardless of the "Recommended" generated by Amazon. It would be very helpful to quickly review all items right inside the "Send to Amazon" page.
Seller_T2N9qK9aX55sg
Feedback based on total orders instead of how many orders received today to calculate rating. Or totally revamp it. As people are using it incorrectly. Example feedback left for not our orders, which clearly states description of item we do not sell at all.
Canada Post Tracking status, for parcels left at Post Office or Community Mailbox, this should have been fixed long time ago. Every day we have to educate customers, that it says delivered, because the amazon app or software doesn't provide enough information. Delivered to Canada Post Community Mailbox, should be by default showing on customer end. Most of them are confused between the difference of Merchant full filled and FBA fulfilled.
Stronger protection from Customers who abuse NON DELIVERY, if shipped with Canada Post, it is federal crime, if parcel goes missing. It should take precedence over all other shipping carrier. Plus We should be supporting Canadian Company vs any other shipping carrier. The support doesn't understand how Canada Post works, or what is the difference when delivered to post office for pick up or delivered to community mailbox.
A-Z Claims should be denied by default, if carrier is involved, case is open, seller is communicating with buyer. None of those quick free approval for "missing" parcels or 3 months later.
Amazon FBA - much better way to punish customers, who swap product, use half of the product, empty the contents and refill it with Water, or at least a better way for sellers to represent cases of using products and sending incorrect ones etc. There is a lot of trust given to buyers, all they have to is select reason after reason to get the return approved.
Amazon shouldn't be a place, you can try it if you don't like it return it. Unless items are being imported from China. Which brings me why Chinese sellers are allowed to get away with so much, hijacking, fake knock offs, take over listings, vs Corporation/business that run legit business in Canada. Canadians first, everything else 2nd, unless you have proven your business model in Canada.
Seller_xJx7vH6fvZFD9
I would also add :
4. If Amazon FBA allows returns past the 30 days return window and the product is classified as ''customer damaged'', Amazon should reimburse the seller regardless of the basic policy.
If Amazon wants to do a ''favor'' to the customer and take back the product as ''an exception to the 30 days window'', well then it is not the responsability of the seller anymore because that has been decided by FBA, not by the seller.
Seller_cuqbWem1a7BaZ
The new "edit listing" feature does not include important information such as "ingredients". I have no way to update this old information. Please fix that.
Also, when customers do return, I wish every single interaction could be recorded as to what was wrong with the product, only sometimes do I still their "opinion" in VOTC area, sometimes I see nothing written so I do not know what they felt was wrong with it.
