My US marketplace removed for no issue after reactivation of false deactivation.
hi, so some days ago I got a notification that my Amazon seller account is suspended and my listings deleted.
As in previous cases, they falsely or mistakenly removed my account. I sent an email to the seller performance review that I have got no orders on my FBM or FBA since last 12 months and they said that I had not delivered or had indulged in fraudulent activities. They reactivated my account within 1 day, but the problem occurred that they revoked my right to sell in Amazon US marketplace. The error shows this when I login to Amazon account: “Not AuthorizedYou do not have access to merchant A108WIFABTBRJU. Please pick a different merchant or marketplace.Switch Accounts”. So, I emailed them almost 6 times and it has almost been a week and my issue is not resolved. Please, I ask Amazon customer service to please reinstate my account and solve this problem for me. I am in need of immediate response please. I thank you people as in previous events like these, the seller support did not help but forums helped me. Please, thanks!!
I am sorry, I needed to write this post here in Germany forums because I couldn’t with US as the account got suspended in US.
@Lennya_Amazon @Jona_Amazon @Emma_Amazon
My US marketplace removed for no issue after reactivation of false deactivation.
hi, so some days ago I got a notification that my Amazon seller account is suspended and my listings deleted.
As in previous cases, they falsely or mistakenly removed my account. I sent an email to the seller performance review that I have got no orders on my FBM or FBA since last 12 months and they said that I had not delivered or had indulged in fraudulent activities. They reactivated my account within 1 day, but the problem occurred that they revoked my right to sell in Amazon US marketplace. The error shows this when I login to Amazon account: “Not AuthorizedYou do not have access to merchant A108WIFABTBRJU. Please pick a different merchant or marketplace.Switch Accounts”. So, I emailed them almost 6 times and it has almost been a week and my issue is not resolved. Please, I ask Amazon customer service to please reinstate my account and solve this problem for me. I am in need of immediate response please. I thank you people as in previous events like these, the seller support did not help but forums helped me. Please, thanks!!
I am sorry, I needed to write this post here in Germany forums because I couldn’t with US as the account got suspended in US.
@Lennya_Amazon @Jona_Amazon @Emma_Amazon
22 replies
Seller_MOo2WZa8xRMO3
this is email I have attached screenshot.
Seller_MOo2WZa8xRMO3
@Rachelle_Amazon please be kind enough to respond to this because you closed my other threads.
Seller_CJjIUGWJZIDbW
Dear @Seller_MOo2WZa8xRMO3You are posting here in the German Seller Forum, where sellers exchange information and help each other via the German Amazon marketplace. Yes, the moderators here help with some problems but this is NOT an official Amazon support channel and certainly not for marketplaces outside the EU. You are completely out of place here. You should contact US support, only they can help you.
Abella_Amazon
Hello @Seller_MOo2WZa8xRMO3,
This is Abella from Amazon to assist you.
Thank you for providing details about your account situation. I understand you're worried about account deactivation.
I understand your concern about US account which is deactivated in accordance with Section 3 of the Amazon Business Solutions Agreement.
I understand from your communication that you are experiencing difficulties logging into your US seller account. Based on this information, I recommend filing a formal dispute with our team on "selleraccount-review@amazon.com" to address this access issue. This will allow our dedicated team to investigate the problem and help restore your account access as quickly as possible.
Our team will thoroughly review your case and work towards a prompt resolution to ensure you can regain access to your seller account.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_MOo2WZa8xRMO3
thank you for your attention to this, Abella.
The issue is that I have already left more than 7 emails to this address but I haven’t gotten any reply or any update since a week. This was a false deactivation because Amazon thought I hadn’t fulfilled recent FBM orders but I did not got any orders from more than a year ago. So, they activated my overall Amazon account but suspended by US marketplace with the error. I am again leaving email to the address you sent me but I don’t think it will help much. If you could please use your connections there or do something to solve my case, I would be very grateful. Looking forward to your response, thank you so much!
Abella_Amazon
Hello @Seller_MOo2WZa8xRMO3,
This is Abella from Amazon to assist you.
Thank you for your follow-up. To proceed, please submit your dispute with supporting evidence. If valid, our team will review and respond to your case promptly.
Thank you for your patience. Our team is currently evaluating your case and will get back to you soon.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_MOo2WZa8xRMO3
Abella,
Thank you so much for your prompt attention and help! So I will keep it concise and provide all of the information. So my account was deactivated under Section 3 of Amazon Business Solutions Agreement. So I immediately wrote an appeal and my account was reinstated. I already pasted screenshot before for my account deactivation, and am attaching the email on 13th May, confirming that they reinstated my account and it was a mistaken deactivation. Here is the screenshot:
So, when I tried to login, I am repeatedly getting an error that Amazon US marketplace is deactivated. I wrote several emails at: selling-partner-action-review@amazon.com, but haven’t gotten any reply so far. The initial deactivation was due to a false thing that I had not fulfilled my recently fulfilled FBM orders whilst the last order I got was in May 2024, around 12 months ago. Please I request you to help me in this and get my account reactivated sooner, thanks!
Seller_MOo2WZa8xRMO3
Hello @Abella_Amazon, I hope you are doing great.
Kindly note that it has been more than 5 days since I posted all the information, since then I have got no update from neither you or via email about my account. Kindly cooperate, thanks!
Abella_Amazon
Hello @Seller_MOo2WZa8xRMO3,
This is Abella from Amazon to assist you.
Thank you so much for sharing the screenshot of the email regarding your US account reactivation.
If you have received a reactivation email but are unable to log in to your US account, you can reply directly to the same reactivation email or share the reactivation screenshot with the team on "selleraccount-review@amazon.com".
Please note that if you're not receiving a response from the team, it may indicate insufficient evidence demonstrating compliance with Section 3 of the Amazon Business Solutions Agreement policy.
To move forward, you may need to provide additional documentation showing that no policy violations occurred.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_MOo2WZa8xRMO3
Thank you for your kind response, @Abella_Amazon.
Kindly understand my problem that after I wrote them several emails that my account is reinstated but my US marketplace is not recovered, I got a response that they couldn’t verify my account and proof of recently fulfilled orders. I am attaching screenshot of it below:
So, kindly understand that as I stated before several times, I cannot provide such proof because I got no FBM orders in the whole year. In fact, I got only three orders since I made my account in Feb 2024 and orders were in March 2024, and since I haven’t got any orders. My account was deactivated in same error three times over the year and when I made them understood this, they reinstated but this time I can no longer contact them directly because they revoked my total access. Please help me, thanks. I would be really grateful, thank you so much!
Seller_MOo2WZa8xRMO3
Hi @Abella_Amazon, I hope you are doing good.
I am sorry for annoying you again and again but you may understand that for a running business like mine it is very bad that my account is deactivated from 3 weeks. Anyways, can I please get any update if you have transferred the real information which I mentioned in my last message to the further team please??
Seller_MOo2WZa8xRMO3
@Lennya_Amazon @Emma_Amazon
@Abella_Amazon
Seller_MOo2WZa8xRMO3
@Julia_Amzn hi, I understand you removed my thread in the UK marketplace. The sole reason for making new thread in UK was to get help from there as I wasn’t getting any replies anymore here in German marketplace. So would you like to please help me please please?
Seller_MOo2WZa8xRMO3
@Lennya_Amazon @Emma_Amazon @Abella_Amazon please reply!!!
Seller_MOo2WZa8xRMO3
Hi @Abella_Amazon, I don’t understand what is the problem with you people. I have already provided evidences that I haven’t got any FBM order, and my account was deactivated because ‘Amazon thinks that I haven’t fulfilled FBM orders’. Please ask them to check my account history that last fbm orders I got were in April 2024. I had already paid fee in Amazon US marketplace for May 2024 which has been wasted, now I had paid fee for German marketplace to solve my issue. And it’s really sad to see that I ain’t getting any more replies from your side. At least reply please, please cooperate.
@Abella_Amazon @Emma_Amazon @Julia_Amzn @Lennya_Amazon
