wierd listing issues
I added a new product a week ago totaly diferent to an existing product but Amazon is using the image as the main image from another product of mine, I have added 6 images of the correct item but still it does not update, I have even had to add a warning in the heading saying amazon insist on using the wrong image. I deleted the existing product sadly as it was a good seller trying to sort things out. also at the same time amazon has duplicated another product with the same asin HOW
wierd listing issues
I added a new product a week ago totaly diferent to an existing product but Amazon is using the image as the main image from another product of mine, I have added 6 images of the correct item but still it does not update, I have even had to add a warning in the heading saying amazon insist on using the wrong image. I deleted the existing product sadly as it was a good seller trying to sort things out. also at the same time amazon has duplicated another product with the same asin HOW
0 replies
Kai_Amazon
Hi @Seller_uloaGJseJOmTn, I'm Kai, Community Manager. Let me help with the listing issues you're experiencing:
To help resolve these issues, please provide:
- The ASIN(s) affected
- Screenshots showing the wrong image/duplicate listing (if it's possible)
- Previous case ID if you've contacted Seller Support
Sometimes image updates can take 24 hours to process. Pleased share these details.
Best,
Kai