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Seller_uloaGJseJOmTn

wierd listing issues

I added a new product a week ago totaly diferent to an existing product but Amazon is using the image as the main image from another product of mine, I have added 6 images of the correct item but still it does not update, I have even had to add a warning in the heading saying amazon insist on using the wrong image. I deleted the existing product sadly as it was a good seller trying to sort things out. also at the same time amazon has duplicated another product with the same asin HOW

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Tags:Images, Listings
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Seller_uloaGJseJOmTn

wierd listing issues

I added a new product a week ago totaly diferent to an existing product but Amazon is using the image as the main image from another product of mine, I have added 6 images of the correct item but still it does not update, I have even had to add a warning in the heading saying amazon insist on using the wrong image. I deleted the existing product sadly as it was a good seller trying to sort things out. also at the same time amazon has duplicated another product with the same asin HOW

Tags:Images, Listings
00
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Kai_Amazon

Hi @Seller_uloaGJseJOmTn, I'm Kai, Community Manager. Let me help with the listing issues you're experiencing:

To help resolve these issues, please provide:

  • The ASIN(s) affected
  • Screenshots showing the wrong image/duplicate listing (if it's possible)
  • Previous case ID if you've contacted Seller Support

Sometimes image updates can take 24 hours to process. Pleased share these details.

Best,

Kai

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Seller_uloaGJseJOmTn

wierd listing issues

I added a new product a week ago totaly diferent to an existing product but Amazon is using the image as the main image from another product of mine, I have added 6 images of the correct item but still it does not update, I have even had to add a warning in the heading saying amazon insist on using the wrong image. I deleted the existing product sadly as it was a good seller trying to sort things out. also at the same time amazon has duplicated another product with the same asin HOW

3 views
1 reply
Tags:Images, Listings
00
Reply
user profile
Seller_uloaGJseJOmTn

wierd listing issues

I added a new product a week ago totaly diferent to an existing product but Amazon is using the image as the main image from another product of mine, I have added 6 images of the correct item but still it does not update, I have even had to add a warning in the heading saying amazon insist on using the wrong image. I deleted the existing product sadly as it was a good seller trying to sort things out. also at the same time amazon has duplicated another product with the same asin HOW

Tags:Images, Listings
00
3 views
1 reply
Reply
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wierd listing issues

by Seller_uloaGJseJOmTn

I added a new product a week ago totaly diferent to an existing product but Amazon is using the image as the main image from another product of mine, I have added 6 images of the correct item but still it does not update, I have even had to add a warning in the heading saying amazon insist on using the wrong image. I deleted the existing product sadly as it was a good seller trying to sort things out. also at the same time amazon has duplicated another product with the same asin HOW

Tags:Images, Listings
00
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Kai_Amazon

Hi @Seller_uloaGJseJOmTn, I'm Kai, Community Manager. Let me help with the listing issues you're experiencing:

To help resolve these issues, please provide:

  • The ASIN(s) affected
  • Screenshots showing the wrong image/duplicate listing (if it's possible)
  • Previous case ID if you've contacted Seller Support

Sometimes image updates can take 24 hours to process. Pleased share these details.

Best,

Kai

00
Follow this discussion to be notified of new activity
user profile
Kai_Amazon

Hi @Seller_uloaGJseJOmTn, I'm Kai, Community Manager. Let me help with the listing issues you're experiencing:

To help resolve these issues, please provide:

  • The ASIN(s) affected
  • Screenshots showing the wrong image/duplicate listing (if it's possible)
  • Previous case ID if you've contacted Seller Support

Sometimes image updates can take 24 hours to process. Pleased share these details.

Best,

Kai

00
user profile
Kai_Amazon

Hi @Seller_uloaGJseJOmTn, I'm Kai, Community Manager. Let me help with the listing issues you're experiencing:

To help resolve these issues, please provide:

  • The ASIN(s) affected
  • Screenshots showing the wrong image/duplicate listing (if it's possible)
  • Previous case ID if you've contacted Seller Support

Sometimes image updates can take 24 hours to process. Pleased share these details.

Best,

Kai

00
Reply
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