Hello

I have been hit for Product Detail Page Tampering reason being

Attribute needing correction; brand

Detected inaccurate or inappropriate content; "brand name which is our brand"

Amazon remove my listings

However we own the brand.

Our brand is set up in Brand Registry

We also submitted the certificate from the UK Patent office confirming we own the brand

I also sent product image of my product which clearly have our brand on the packaging and the product itself

Amazon rejected my appeal the reason being we do not have enough information at this time to remove the violation

I even called them twice but they do not help as you are speaking to people in India and whist they try to help - they have limited thing they can do and they do not offer anything much apart from appealing again. On my second call the lady was insisting I made changed to listing recently. I said I hadn't appart from pricing but I concluded she didnt know what she was talking about so I politely ended the call.

I am at a loss what to do now.

The longer amazon this goes on my listing looses rank - I spent so much time and effort in advertising in building up the rank.

Its so frustrsting and i dont think any business can survive will policies like this

Can someone help please

Complaint ID: 17984446531