Dear Amazon Representatives,

I hope this message finds you well. I am reaching out to you regarding the ongoing issue of the suspension of Fair Pricing on my account for the past two years. Despite my continuous efforts, I have been unable to find a resolution.

During this period, I realized that some aspects of the issue were beyond my control, and my account was disabled through the software I used. This situation is both my fault and a result of the software I employed. Consequently, I have submitted multiple appeals over the course of two years, seeking a resolution. Despite seeking assistance from consultancy services, creating new appeals, and filing protests, the issue persists. I am willing to provide any additional information necessary to understand the reasons behind the suspension of Fair Pricing on my account and to find a solution.

I am ready to cooperate to bridge the communication gaps between relevant parties and achieve a clear resolution in this matter. Your support in this regard would be highly appreciated.

Among the issues, the continuous addition of thousands of products to the store, falsely indicating sales activity due to software-related reasons, adversely affects the health of my store account. As a result, many of the involuntarily added products have seemingly violated Amazon's policies. Furthermore, the account suspension occurred while I was in the process of individually addressing these issues, showing that my efforts were disregarded.

Acknowledging my mistake, I have prepared an appeal as follows:

''Dear Amazon Performance Team,

First and foremost, we highly value our collaboration with Amazon and always strive to make every effort to ensure customer satisfaction. We are aware of the high expectations Amazon customers have for quality service, and we recognize the significant responsibility it entails to meet these expectations. We understand your concerns regarding the recent fair pricing suspension, and we are committed to finding an open and effective solution.

IN LIGHT OF THE ISSUES: A CLEAR LOOK INTO THE TEMPORARY SUSPENSION REASONS OF OUR ACCOUNT

In creating this heading, our aim is to transparently outline the fundamental reasons behind the temporary suspension of our account. Detailing specific issues that led to the temporary suspension reflects our commitment to maintaining the integrity of our business relationship with the Amazon platform. In our own reviews, we have confirmed the issues mentioned below, acknowledging the negative impacts these errors have had on our store.

1. DEVIATION FROM EXPECTATIONS DUE TO SOFTWARE:

a. Issue: The software used to expedite our sales processes is not functioning as expected, performing bulk product listings in an uncontrolled manner.

b. Result: This has led to an unwanted density and confusion of products in our store.

2. BULK PRODUCT LISTING WITHOUT INTERVENTION:

a. Issue: The software has listed thousands of products directly to our store without any intervention, causing an unexpected situation.

b. Result: This has disrupted the organization of our store and negatively affected the customer experience.

3. BRANDED PRODUCT SETTING ERROR:

a. Issue: The software's setting for listing branded products has worked contrary to our expectations, unintentionally listing branded products continuously in our store.

b. Result: This error has caused confusion among customers and negatively impacted our account balance.

4. UNINTENTIONAL LISTING CAUSING ACCOUNT DAMAGE:

a. Issue: The software's listing of thousands of products in an unintended way has negatively affected our account.

b. Result: This situation has shaken customer trust and put the commercial integrity of our store in a difficult position.

5. ISSUE OF RE-ADDING DELETED LISTS:

a. Issue: The software has continuously and unintentionally re-added lists of products that were deleted by us, despite our intervention.

b. Result: This has caused both a loss of time and hindered our efforts to maintain the organization of our store. Additionally, it has negatively affected our store's account health and violated policies.

SOLUTION: STRATEGIES TO CORRECT FAIR PRICING VIOLATIONS

1. REMOVING AND CORRECTING ASINS:

- Solution: Due to fair pricing violations, we promptly removed affected ASINs and are actively working to enhance the customer experience.

2. PRICE REDUCTION AND REVISION:

- Solution: By reviewing pricing policies, we established a competitive and fair pricing strategy. We quickly implemented changes by reducing prices and continuously revising them.

3. PREVIOUS AND SUBSEQUENT PRICE CHANGES:

- Solution: We meticulously determined prices both before and after changes and consistently update this information. This ensures full compliance with Amazon's fair pricing rules.

4. CONTINUOUS MONITORING AND IMPLEMENTATION:

- Solution: To strengthen our commitment to fair pricing, we adopted a policy of continuous monitoring and swift corrections. We monitor price changes in real-time and intervene as needed.

FUTURE STRATEGIES TO PREVENT FAIR PRICING VIOLATIONS: OUR COMMITMENT TO SUSTAIN STRONG BUSINESS RELATIONS WITH AMAZON

1. FAIR PRICING POLICY:

- Prevention: To avoid future violations of fair pricing policies, we commit to conducting pricing processes manually and avoiding automatic software. Additionally, we will initiate an internal audit process to adhere more strictly to Amazon's pricing rules.

2. MANUAL PRICING PROCESS:

- Prevention: We are abandoning software usage and managing pricing processes manually, increasing control and minimizing automatic errors.

3. INTERNAL AUDIT AND TRAINING PROGRAMS:

- Prevention: We are intensifying internal audit programs and regularly training our staff to ensure full compliance with Amazon's fair pricing rules.

4. COMPETITIVE ANALYSIS AND FAIR PRICE STRATEGY:

- Prevention: Through market research and competitive analysis, we evaluate customer demands. We determine fair pricing strategies, taking into account continuous revisions based on customer feedback.

5. PRICE UPDATE AND CONTROL PROCESSES:

- Prevention: We follow a manual process when updating prices and implement continuous control mechanisms to minimize automatic errors. This helps prevent issues like re-adding deleted lists.

6. RESOURCES USED FOR COMPARISON:

- Prevention: When determining pricing strategies, we analyze various e-commerce platforms and the pricing policies of our competitors in detail. We create a fair and competitive pricing strategy based on data from these sources.

7. FREQUENT MONITORING AND RAPID CORRECTION POLICY:

- Prevention: To reinforce our commitment to fair pricing, we have adopted a policy of continuous monitoring and rapid correction. We promptly intervene and make corrections as needed.

PRICING AND FEE DETAILS:

We understand that our account is facing a complaint related to fair pricing policies, and we want to address the issue in more detail. Below are the necessary details regarding the topics of concern:

1. PRICES:

- Our product pricing is determined by comparing with market prices and the prices of competitor sellers. We are confident that our prices are fair and competitive, considering Amazon's deductions and other fees.

2. COSTS:

- We would like to detail the costs associated with presenting our products for sale. This includes production costs, storage fees, shipping costs, and other factors. These cost elements are fundamental in determining our prices.

3. FEES:

- Considering Amazon's fees and other seller fees, we believe the price offered to the customer is fair. We are confident that our prices are competitive when accounting for Amazon's deductions and other fees.

Therefore, the information requested for the relevant ASINs B01JHI66VC, B07P97CD5T is comprised of lists loaded as a software error. I do not sell these products, making it impossible for me to provide the requested information.

For this reason, I kindly request you to complete the review process with the attached documents and reactivate my account. I look forward to your support during the review process and hope to continue our collaboration.

Best regards,''

--If the appeal I have prepared does not thoroughly address myself and all the details, please help me revise this appeal according to my specific situation. I greatly appreciate your assistance on this matter.--

I hope this helps you better understand the situation. Please feel free to reach out if you require any additional information or documentation. Thank you in advance for your attention and assistance.

Best regards,

Mustafa Akcan

@Evan_Amazon @Darby_Amazon @Miguel_Amazon@Yokie_Amazon@May_Amazon_old @Sonny_Amazon @Emet_Amazon @Satıcı_HZxzbOgD23LPR @Claire1_Amazon @Dougal_Amazon @Karen_Amazon @Satıcı_qNTXybXV6UNNY @Satıcı_4pKPHu7QMlvCJ @Jurgen_Amazon @Santiago_Amazon@Sarah_Amazon