Hello everyone,

I hope someone from the Amazon team or community can guide me here.

I’ve been an Amazon seller for a while and recently made a mistake by accidentally clicking “Transfer Account.” Since then, my account has been locked pending re-verification, and I’ve been trying everything I can to resolve it.

At first, Amazon asked for a bank statement. I submitted one — the same kind that was previously accepted. Then they said they needed a certified bank letter from my business bank (Wise). I went ahead and provided that official letter — several times now.

The letter clearly includes:

My company name

Sort code and account number

Wise's bank logo and contact details

A date within the last 180 days

Despite this, Amazon keeps rejecting the document with the same generic message:

We are contacting you because we need additional documents to continue with your account review. Please upload the documents in seller central and submit for verification.

What documents should I provide?

Please provide a scanned copy of a certified bank letter for the business.

What are the document requirements?

-- The document must be dated within the last 180 days.

-- The document must show the bank name and the bank logo.

-- The document must be signed or stamped by the bank.

-- The document must include the account holder's name, residential address, and bank account number.

-- The document must be in one of our supported languages. The supported languages are English, Chinese, Dutch, German, Italian, Spanish, Swedish, French, Turkish, Polish, Portuguese, Arabic, Hindi, Tamil, Vietnamese, Thai, Korean, and Japanese. If the original document is not in a supported language, provide a copy of both the original document and a certified translation.

I’ve tried contacting Amazon through Seller Central, and I’ve replied to the emails from seller-verification@amazon.co.uk multiple times, but I receive no reply or explanation. I feel completely in the dark.

I want to be very honest — this is my only business. I rely on Amazon to pay my rent and my bills. It’s been more than a week now. I’m not trying to game the system. I made one small mistake and now I feel like I’m being punished with no way to fix it.

Can someone please help escalate this? I’m willing to provide any other documents you need.

I just need someone human to look at my case.

Thank you so much for reading,