Amazon issuing refunds before expected deleivery date
Hi all
Last night I received an email from Amazon Germany stating that a return has been automatically authorised for one of my orders, and a refund granted.
The expected delivery dates for this order are Sat, 4 Dec 2021 to Sat, 11 Dec 2021 !!!
So apparantly, the customer can just wait til the start of the delivery window, say it’s not arrived, and get a full refund. And will get to keep the product.
What a disgrace. Anyone else experiencing this??
Thanks
Amazon issuing refunds before expected deleivery date
Hi all
Last night I received an email from Amazon Germany stating that a return has been automatically authorised for one of my orders, and a refund granted.
The expected delivery dates for this order are Sat, 4 Dec 2021 to Sat, 11 Dec 2021 !!!
So apparantly, the customer can just wait til the start of the delivery window, say it’s not arrived, and get a full refund. And will get to keep the product.
What a disgrace. Anyone else experiencing this??
Thanks
0 replies
Seller_DTufFoxJuMU0M
So was it a return request or the customer complaining it hadn’t arrived? Because are treated completely different by Amazon.
If it was a return, did you have a return address in Germany? If not that’s why Amazon issued the refund.
If it was an A-Z for not received then you might have grounds to appeal
