My account is inactive and I don't know what to do anymore
Hello everyone, I hope you are well, I opened my seller account on Amazon about 1 month and 2 weeks ago, since the first week I completed the entire registration process I tried to list my first item and I noticed that it is active but out of stock. Looking at my seller account status I could see that it was inactive, since then I have been trying to contact support to help me activate my account... I am not in vacation mode, there are no requests for information or documents in the performance notification center, my verification center is all fine, I do not find any problems but my status remains inactive, the support that I initially contacted lost to redo the identity verification, 2 days later I received an email saying that everything was fine and that I could return to selling... however my account was still inactive, I contacted support again by email adding new information and support gave me the following response ``We received your inquiry, but we are unable to provide support on this matter.
Why is this happening?
We cannot provide support on this issue because your request is not related to seller identity verification or related processes.´´
No matter what information I provide, the answer is always the same, so I opened a new ticket and the attendant said that she understood my situation and would transfer it to a specialist, the next day I received the following message again: ``We received your request, but we cannot provide support on this issue.
Why is this happening?
We cannot provide support on this issue because your request is not related to seller identity verification or related processes.´´
Anyway, the specialists cannot help me, if I add new information to the case I always get the same answer, which forces me to open a new request for help... since then it has been a war in which I say that the specialists cannot help me and even so the attendants send my case to a specialist and I always get the same answer, I always say that the specialists or the internal team cannot help me. I really don't know what to do anymore. I've been trying for over a month now. I've made over 15 support requests and I always get the same answer.
Please, if anyone knows of anything that can help me, I would be very grateful. I really want to sell on Amazon, so I'm trying everything.
My account is inactive and I don't know what to do anymore
Hello everyone, I hope you are well, I opened my seller account on Amazon about 1 month and 2 weeks ago, since the first week I completed the entire registration process I tried to list my first item and I noticed that it is active but out of stock. Looking at my seller account status I could see that it was inactive, since then I have been trying to contact support to help me activate my account... I am not in vacation mode, there are no requests for information or documents in the performance notification center, my verification center is all fine, I do not find any problems but my status remains inactive, the support that I initially contacted lost to redo the identity verification, 2 days later I received an email saying that everything was fine and that I could return to selling... however my account was still inactive, I contacted support again by email adding new information and support gave me the following response ``We received your inquiry, but we are unable to provide support on this matter.
Why is this happening?
We cannot provide support on this issue because your request is not related to seller identity verification or related processes.´´
No matter what information I provide, the answer is always the same, so I opened a new ticket and the attendant said that she understood my situation and would transfer it to a specialist, the next day I received the following message again: ``We received your request, but we cannot provide support on this issue.
Why is this happening?
We cannot provide support on this issue because your request is not related to seller identity verification or related processes.´´
Anyway, the specialists cannot help me, if I add new information to the case I always get the same answer, which forces me to open a new request for help... since then it has been a war in which I say that the specialists cannot help me and even so the attendants send my case to a specialist and I always get the same answer, I always say that the specialists or the internal team cannot help me. I really don't know what to do anymore. I've been trying for over a month now. I've made over 15 support requests and I always get the same answer.
Please, if anyone knows of anything that can help me, I would be very grateful. I really want to sell on Amazon, so I'm trying everything.
0 replies
Seller_rI7BZIczK8iAC
DID you send in inventory to FBA? If Amazon has nothing to sell, of course your listing will show "inactive".
Or do you FBM?
Seller_rI7BZIczK8iAC
In what ad? "Manage Inventory" is not an ad. But let's say you have 50 units as "Available".
HOW do you know or see that your account is inactive? Since you didn't receive an email telling you that copy paste a screenshot of what you think is prooving the inactivity of your account.
Nano_Amazon
Hello @Seller_lNQEATuac1u3z
Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us , I reached out to a dedicated team to further investigate the issue and provide you with an answer as soon as possible.
Be aware that this team can contact you directly if they require additional information or need to provide a resolution.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Thanks for your patience.
Nano
Nano_Amazon
Hello @Seller_lNQEATuac1u3z
I've received a response from the dedicated team regarding your issue. They advise you to refer to case ID 17236636391 and follow the instructions provided there. After taking these steps, please allow 48 hours for your account to be activated.
Kind regards,
Nano
