Obtaining brand approval
Is there a way to get a proper human response when submitting an application for brand approval? We have purchased product directly from the brand owner and have provided Amazon with the invoice as requested. I have gone through it with a fine tooth comb to ensure every piece of requested information is there and correct.
However the only response I get from Amazon is
"We have reviewed the documentation that you provided and determined that you are not eligible to sell [BRAND] products. We evaluated the information that you provided, but it did not pass our review."
No matter how many times I ask, no-one in Amazon will actually tell me what is missing or what did not pass the review. I just get the same canned response back every time.
I've also provided a signed authorisation letter directly from the brand owner and they continue to reject it without explanation.
Case IDs:
11337570122
11331057422
Obtaining brand approval
Is there a way to get a proper human response when submitting an application for brand approval? We have purchased product directly from the brand owner and have provided Amazon with the invoice as requested. I have gone through it with a fine tooth comb to ensure every piece of requested information is there and correct.
However the only response I get from Amazon is
"We have reviewed the documentation that you provided and determined that you are not eligible to sell [BRAND] products. We evaluated the information that you provided, but it did not pass our review."
No matter how many times I ask, no-one in Amazon will actually tell me what is missing or what did not pass the review. I just get the same canned response back every time.
I've also provided a signed authorisation letter directly from the brand owner and they continue to reject it without explanation.
Case IDs:
11337570122
11331057422
0 replies
Kai_Amazon
Hi @Seller_TWLcp7w7MXKLz,
My name is Kai, community manager. Please make sure you have submitted the required documentation.
Prepare these items before applying:
- Purchase invoices (dated within 180 days)
- Clear product photos showing all sides
- Brand authorisation letters (if applicable)
- Safety certifications (when required)
Invoice requirements for when you apply to sell (Seller University Video)
Best,
Kai
