Disappearing Reviews
Does anyone know why legitimate reviews are removed from product listings? I launched my product a little over 10 years ago and have always abided by the guidelines and never gamed reviews, but I notice that every so often, a few hundred reviews disappear. It frustrating because my biggest competitor my my product and the amount of reviews in a year that took me 10 years to grow. If I was a conspiracy type of person, i'd swear competitors have someone on the inside :)
Anyway, just curious if I ma the only who gets their reviews deleted or if it is some kinda of algo that removes older reviews.
I hope everyone is doing well.
3 replies
SEAmod
Hi @Seller_VVCBJSg4pJkf0
I understand you have had reviews disappear from your listings. Why do some customer reviews disappear? The help pages cite the following as reasons reviews may be removed from the website.
- The review conflicted with our Community Guidelines.
- The review was removed by the reviewer.
- We discovered that multiple products were incorrectly listed as the same product. Reviews that were posted for those products are separated when the products are separated.
- We detected unusual review behavior and are not accepting or displaying reviews for this item at this time, or we are only accepting or displaying Amazon Verified Purchase reviews.
Unfortunately, I do not have access to information regarding specific review removals.
Thank you for selling on Amazon.
Susan
