Can anyone contact the FBA warehouse staff for me？
I was really in trouble!
I noticed that the current storage type of my product is oversize storage!
It used to be oversize storage, but now the size of this product has been reduced to standard-size. However the warehouse staff did not change it to standard-size storage, which will incur large storage charges. But we don't have any way to contact the staff of FBA warehouse at present.
Can anyone contact the FBA warehouse staff for me, this will really help me a lot!
Can anyone contact the FBA warehouse staff for me？
I was really in trouble!
I noticed that the current storage type of my product is oversize storage!
It used to be oversize storage, but now the size of this product has been reduced to standard-size. However the warehouse staff did not change it to standard-size storage, which will incur large storage charges. But we don't have any way to contact the staff of FBA warehouse at present.
Can anyone contact the FBA warehouse staff for me, this will really help me a lot!
0 replies
Seller_rI7BZIczK8iAC
No, this will never happen.
Why should the "warehouse staff" or anybody else CHANGE the size? YOU put the size in your listing. According to what you put, you pay FBA fees and storage fees. If your size is wrong, change it now.
Seller_z3XfkorVSmnEY
Hopefully you used a new SKU for the new packaging and updated/changed the packaging size in seller central. Then you can request a cubiscan.
Dominic_Amazon
Hi @Seller_Z5xOzmdjVY6Nt,
Dominic from Amazon here happy to help! I would submit a remeasurement request. This help page, provides a ton of detail on this: Understanding item package weight and dimensions
Item package weight and dimensions refers to the weight and dimensions of the individual unit that you’re listing under a FNSKU. The weight and dimensions include the unit’s packaging, such as the individual box or polybag. The item, item package, and case can all have distinct weight and dimensions. FBA fees are based on item package weight and dimensions.
What is a remeasurement request?
Fees for FBA services, such as fulfillment fees and storage fees, are based on item package weight and dimensions. If you believe that the item package weight or dimensions associated with your FNSKU are incorrect, you can submit a request for a remeasurement. We will locate a unit belonging to your inventory and remeasure it in one of our fulfillment centers. Your FNSKU’s updated weight and dimensions will apply across all marketplaces within the region where we received your request.
Please let me know if you have any questions!
Best,
Dominic
