Incorrectly Restricted Product as " Offensive Products"
Hello, I've created Case ID : 16657133621 regarding a restricted product notification. I am failing to understand why this product was restricted, as they are work gloves , but is now saying it's an offensive product.
I am not getting anywhere with my case I created today, as all of the information on the listing looks accurate, so I'm not sure if AI incorrectly flagged this ASIN or what.
Notification information below:
Hello from Amazon,
We are writing to let you know that the following detail pages have been removed from our catalog
ASIN: B01BICDCYY, SKU: 0C-M3GH-TNPZ, Title: MILWAUKEE'S 48-22-8732 Demolition Gloves, Large, Black/Red
This product has been identified as one that is prohibited for sale or listing in our store. For more information, refer to Seller Central > Help > Content Restrictions > Offensive Products. We leveraged a combination of automated means to identify this issue and to make this decision.
Why is this happening?
We took this action because this product is not permitted for sale on Amazon.com. It is your obligation to make sure the products you offer comply with all applicable laws, regulations, and Amazon's policies.
What actions do I need to take?
Go to your "Account Health" page and review the violation for any relevant actions or information required to bring product into compliance.
What happens if I fail to follow the above instructions?
Failure to properly close or delete all restricted product listings from your inventory may result in the deactivation of your selling account, and funds may be permanently held.
Can someone help me escalate this case to the proper team since this is incorrectly flagged as an offensive product?
6 replies
Emet_Amazon
Hello @Seller_WkI5VutDnJTTF,
Thank you for raising your concerns with a restricted product.
I have followed up on the case and it does appear that our team responded to the case on 11/16 advising to disregard their prior message surrounding the ASIN not being eligible for reactivation.
The ASIN is currently active from all I can see on my end. If you are still or continue to experience issues with this situation to please elaborate further or take a screenshot. This will help me in working with the appropriate teams on a solution.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_2ZyFFublkx5Fi
We are still having this issue with WORK GLOVES.
We have been going back and forth for weeks trying to get a HUMAN to look at the case. Instead, Amazon bots continue to close the case stating that WORK GLOVES are offensive. There are no offensive words, no images, nothing even remotely offensive about the gloves, but Amazon Bots are useless and insist that GLOVES are somehow offensive. Can someone PLEASE look at these cases? Look at the listings yourself, there is no way any HUMAN would find them offensive.
Can you PLEASE take a look, @Emet_Amazon ?
CASES: 16658008641, 16658008661, 16658158971
Seller_WkI5VutDnJTTF
Products were restricted again and appeals were all denied. case id 16769885631 , 16769883651 , 16769885661 , 16769885641, and 16769883361 all denied as being an offensive product.
Is there anything you can do to review this with the team @Emet_Amazon ?
Emet_Amazon
Hello @Seller_WkI5VutDnJTTF,
Thank you for posting your follow up concerns with these listings.
Looking over this situation, these listings have absolutely no path for reinstatement at this time.
- It has come to our attention that products sold under this brand may not be manufactured in accordance with our Supply Chain Standards. Based on this information, these products will not be eligible for sale on Amazon until the brand and their manufacturers resolve the issues. We expect the brands and their manufacturers to provide working conditions that meet or exceed the criteria described in our Supply Chain Standards. Please see Amazon's Supply Chain Standards for more information: 3P Sellers: Seller Central Help > Policies, agreements, and guidelines > Program Policies > Supply Chain Standards 1P Retail Vendors: Vendor Central Help > Policies, agreements, and guidelines > Program Policies > Supply Chain Standards We leveraged a combination of automated means to identify this issue and to make this decision.
Due to this concerns, these listings will no longer be eligible for sale until the brand and manufacturers resolve their situation. Once complete these listing will again be eligible for sale. I cannot provide any further guidance on this. This applies to the following ASIN related to your cases: B01HQPZPRO, B01BICDCYY, B01BIE0G00, B01BMW025C, B01HQQ1NJC.
Emet.
