Amazon Sellar Support are just unbelievable! Awful!
Hi all,
I registered as a individual account, Europe seller on Amazon. Anyway i've had nothing but so many issues along the way.
Firstly I verified my account and payment and withdrew funds to go into my account. This was fine and no issues, received confirmation from amazon to say itll take 3-5 working days for the funds to appear. Now I cant take the funds out all of a sudden because my account hasnt been verified!!! Now theyve said itl take 15 days, however i managed to withdrew funds before.
Second issue, Automatically I have been set up on a professional platform for USA, Canada and Mexico without my knowledge and consent and I am told that there is nothing that can be done. Apparently if I want to sell on Amazon, I have to sell with a professional plan? Is that correct?
How are these guys allowed to take money off you without your consent? Makes 0 sense.
Should they even be allowed to change your account to professional without your consent?
Any help is appreciated. I am a new seller here too.
Regards,
Neha
Amazon Sellar Support are just unbelievable! Awful!
Hi all,
I registered as a individual account, Europe seller on Amazon. Anyway i've had nothing but so many issues along the way.
Firstly I verified my account and payment and withdrew funds to go into my account. This was fine and no issues, received confirmation from amazon to say itll take 3-5 working days for the funds to appear. Now I cant take the funds out all of a sudden because my account hasnt been verified!!! Now theyve said itl take 15 days, however i managed to withdrew funds before.
Second issue, Automatically I have been set up on a professional platform for USA, Canada and Mexico without my knowledge and consent and I am told that there is nothing that can be done. Apparently if I want to sell on Amazon, I have to sell with a professional plan? Is that correct?
How are these guys allowed to take money off you without your consent? Makes 0 sense.
Should they even be allowed to change your account to professional without your consent?
Any help is appreciated. I am a new seller here too.
Regards,
Neha
0 replies
Seller_ZVAz3d5lZuGid
Several points to address here.
I registered as a individual account, - the individual account in UK is ONLY for selling off one's own personal secondhand items, and not to sell NEW goods. You need to have a Business Seller Account.No, you do not have to sell with a professional plan - you can choose the individual plan by going into your account settings, and selecting the individual button rather than professional. You have to change the plan yourself, they won't do it, but as soon as you click on the 'sign up' button, you are automatically put on the professional plan.
It can take quite a long time for full verification to be validated - so many new sellers signing up daily.
Seller_QuM1AZgzfU9x4
Sounds like you registered a Global account instead of just a UK/EU one. You'd need to downgrade them to the individual selling plan.
Seller_X3qqBVJDaedhL
Hi
I have registered a Europe account and my individual plan is a sole traders account where you an buy and sell, not an individual who can sell second hand stuff. I have registered an account with my UTR number too.
On my Amazon platform it shows Europe underneath my shop name, not global.
Seller_X3qqBVJDaedhL
Upon search on this forum they are concerns from other sellers that their account have been changed to global - this isnt good of Amazon to do without consent and also being charged for it.
Seller_pWnNMXruWKSsK
worst ever support found on any online selling platform
