🚨[LIVE] ASK AMAZON – Get answers about Brand Registry Image Guidelines
Welcome to our Ask Amazon Q&A with the Brand Registry partner team, focusing on your questions about Brand Registry Product Image Guidelines!
_____________________________________________________
⚡️ What You Need to Know:
The Brand Registry partner team will answer all your questions posted in this event thread on April 15th from 8 am - 4 pm.
_____________________________________________________
🔍 Key Details:
The Brand Registry partner team has been listening to feedback from our sellers and understand that the image guidelines for Brand Registry applications can be challenging to navigate. Because of this, they will update the Brand Registry Application Guide, a step-by-step guideline that details the enrollment process through self-service registration, to include a new section on product image guidelines.
_____________________________________________________
💡 Submit questions below!
Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event. For this specific event, here’s a list of sample questions you can ask the Brand Registry team:
- How many photos do have to submit during the Brand Registry application process?
- I don’t have the product yet with my brand name, could I use a computer generated image for the application?
Given the global nature of these guidelines, we're hosting Ask Amazon events across multiple regions. In addition to this UK event, sessions will also be held in the following countries:
Please note that this event thread is specifically for the UK Forums.
___________________________________________________
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
🚨[LIVE] ASK AMAZON – Get answers about Brand Registry Image Guidelines
Welcome to our Ask Amazon Q&A with the Brand Registry partner team, focusing on your questions about Brand Registry Product Image Guidelines!
_____________________________________________________
⚡️ What You Need to Know:
The Brand Registry partner team will answer all your questions posted in this event thread on April 15th from 8 am - 4 pm.
_____________________________________________________
🔍 Key Details:
The Brand Registry partner team has been listening to feedback from our sellers and understand that the image guidelines for Brand Registry applications can be challenging to navigate. Because of this, they will update the Brand Registry Application Guide, a step-by-step guideline that details the enrollment process through self-service registration, to include a new section on product image guidelines.
_____________________________________________________
💡 Submit questions below!
Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event. For this specific event, here’s a list of sample questions you can ask the Brand Registry team:
- How many photos do have to submit during the Brand Registry application process?
- I don’t have the product yet with my brand name, could I use a computer generated image for the application?
Given the global nature of these guidelines, we're hosting Ask Amazon events across multiple regions. In addition to this UK event, sessions will also be held in the following countries:
Please note that this event thread is specifically for the UK Forums.
___________________________________________________
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
0 replies
Seller_GDBuMmXnWDQ53
I don’t have the product yet with my brand name, could I use a computer-generated image for the application?
Seller_sdciVpJlMHpt3
Why does nobody from Amazon understand how brand licensing works?
A brand (licensor) has a contract with a manufacturer (licensee) to produce goods for the brand and wholesale or distribute to retailers (us) for sale to customers.
There is no Mickey Mouse factory making T-shirts or Manchester United factory making footballs.
YOU REMOVE OUR PRODUCTS FROM SALE AND REQUEST LETTERS OF AUTHORISATION FROM THE BRAND, HOWEVER THE BRAND AND RETAILER DO NOT HAVE A DIRECT RELATIONSHIP. This is the whole point of licensing!
WE PROVIDE CONTRACTS AND LICENSING AGREEMENTS FROM THE BRAND (LICENSOR) TO THE MANUFACTURER/SUPPLIER (LICENSEE), AND AUTHORISATION FROM THE MANUFACTURER/SUPPLIER TO US, WHICH GETS REJECTED.
AMAZON IS A TOTAL NIGHTMARE. WE HAVE SOLD BRANDED AND LICENSED PRODUCTS FROM WORLDWIDE BRANDS FOR 20 YEARS WITH NO ISSUE ANYWHERE EXCEPT FOR AMAZON.
How are we supposed to sell any licensed products on Amazon and why do some products get reinstated, but most rejected, despite us supplying the same paperwork?
Why are your automated systems so bad and remove genuine, authorised products from sale with no appeal process that actually works to re-instate listings?
You constantly remove our listings claiming that we are not authorised to sell them or they infringe trademarks when they do not.
Sometimes the brand on the listing has been changed to something random, incorrect and nothing to do with the product,
Seller support tell us to update the brand attribute, but
- The brand attribute is LOCKED by Amazon
- The brand attribute is GREYED OUT and cannot be changed by sellers
- Uploading a file, as Seller Support suggest DOES NOT CHANGE THE ATTRIBUTE
- We provide images of the actual product with branding information - seller support will not correct the brand and sends cut and paste auto-reply.
- We provide letters of authorisation from the manufacturer and licensee - seller support will not correct the brand and sends cut and paste auto-reply
- We are caught in a loop of Amazon refusing, failing, unable to correct the brand value, and getting threatened with our account being closed.
Seller suport are useless and cannot resolve this. Brand registry are useless and reject every document. We go around in circles and after 50 contacts NOTHING EVER GETS FIXED.
Do you actually want us to sell on Amazon? Your seller support and ability to fix a simple issue with a listing is appalling. Your catalogue is a mess. You are losing thousands in fees from us and we are moving more and more products to your competitors' platforms, where we do not have the constant threats to close our account and on the very rare occasion that we have an issue it is fixed in a single contact.
Seller_tQCfsb3zoC4AP
how can products be listed when one dept demands one thing another Amazon depts demands contradictory information and a third demands yet another contradictory name.
Ie GS1 demands that the registered name is used which is usually the manufacturer not the brand name another dept will block it saying the manufacturer name cannot be used it must be the brand name and a third Amazon depts then demands a variety of the brand name needs to be used
We are now blocked as a retailer the distributor is blocked the manufacturer is blocked and the brands are blocked as you give random seller complete control over brands that have nothing to do with them leading to the blocking of authentic products but yet you allow fake goods to be listed with ease which is the opposite effect of what you claim you want to do
🚨[LIVE] ASK AMAZON – Get answers about Brand Registry Image Guidelines
Welcome to our Ask Amazon Q&A with the Brand Registry partner team, focusing on your questions about Brand Registry Product Image Guidelines!
_____________________________________________________
⚡️ What You Need to Know:
The Brand Registry partner team will answer all your questions posted in this event thread on April 15th from 8 am - 4 pm.
_____________________________________________________
🔍 Key Details:
The Brand Registry partner team has been listening to feedback from our sellers and understand that the image guidelines for Brand Registry applications can be challenging to navigate. Because of this, they will update the Brand Registry Application Guide, a step-by-step guideline that details the enrollment process through self-service registration, to include a new section on product image guidelines.
_____________________________________________________
💡 Submit questions below!
Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event. For this specific event, here’s a list of sample questions you can ask the Brand Registry team:
- How many photos do have to submit during the Brand Registry application process?
- I don’t have the product yet with my brand name, could I use a computer generated image for the application?
Given the global nature of these guidelines, we're hosting Ask Amazon events across multiple regions. In addition to this UK event, sessions will also be held in the following countries:
Please note that this event thread is specifically for the UK Forums.
___________________________________________________
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
🚨[LIVE] ASK AMAZON – Get answers about Brand Registry Image Guidelines
Welcome to our Ask Amazon Q&A with the Brand Registry partner team, focusing on your questions about Brand Registry Product Image Guidelines!
_____________________________________________________
⚡️ What You Need to Know:
The Brand Registry partner team will answer all your questions posted in this event thread on April 15th from 8 am - 4 pm.
_____________________________________________________
🔍 Key Details:
The Brand Registry partner team has been listening to feedback from our sellers and understand that the image guidelines for Brand Registry applications can be challenging to navigate. Because of this, they will update the Brand Registry Application Guide, a step-by-step guideline that details the enrollment process through self-service registration, to include a new section on product image guidelines.
_____________________________________________________
💡 Submit questions below!
Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event. For this specific event, here’s a list of sample questions you can ask the Brand Registry team:
- How many photos do have to submit during the Brand Registry application process?
- I don’t have the product yet with my brand name, could I use a computer generated image for the application?
Given the global nature of these guidelines, we're hosting Ask Amazon events across multiple regions. In addition to this UK event, sessions will also be held in the following countries:
Please note that this event thread is specifically for the UK Forums.
___________________________________________________
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
🚨[LIVE] ASK AMAZON – Get answers about Brand Registry Image Guidelines
Welcome to our Ask Amazon Q&A with the Brand Registry partner team, focusing on your questions about Brand Registry Product Image Guidelines!
_____________________________________________________
⚡️ What You Need to Know:
The Brand Registry partner team will answer all your questions posted in this event thread on April 15th from 8 am - 4 pm.
_____________________________________________________
🔍 Key Details:
The Brand Registry partner team has been listening to feedback from our sellers and understand that the image guidelines for Brand Registry applications can be challenging to navigate. Because of this, they will update the Brand Registry Application Guide, a step-by-step guideline that details the enrollment process through self-service registration, to include a new section on product image guidelines.
_____________________________________________________
💡 Submit questions below!
Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event. For this specific event, here’s a list of sample questions you can ask the Brand Registry team:
- How many photos do have to submit during the Brand Registry application process?
- I don’t have the product yet with my brand name, could I use a computer generated image for the application?
Given the global nature of these guidelines, we're hosting Ask Amazon events across multiple regions. In addition to this UK event, sessions will also be held in the following countries:
Please note that this event thread is specifically for the UK Forums.
___________________________________________________
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
0 replies
0 replies
Seller_GDBuMmXnWDQ53
I don’t have the product yet with my brand name, could I use a computer-generated image for the application?
Seller_sdciVpJlMHpt3
Why does nobody from Amazon understand how brand licensing works?
A brand (licensor) has a contract with a manufacturer (licensee) to produce goods for the brand and wholesale or distribute to retailers (us) for sale to customers.
There is no Mickey Mouse factory making T-shirts or Manchester United factory making footballs.
YOU REMOVE OUR PRODUCTS FROM SALE AND REQUEST LETTERS OF AUTHORISATION FROM THE BRAND, HOWEVER THE BRAND AND RETAILER DO NOT HAVE A DIRECT RELATIONSHIP. This is the whole point of licensing!
WE PROVIDE CONTRACTS AND LICENSING AGREEMENTS FROM THE BRAND (LICENSOR) TO THE MANUFACTURER/SUPPLIER (LICENSEE), AND AUTHORISATION FROM THE MANUFACTURER/SUPPLIER TO US, WHICH GETS REJECTED.
AMAZON IS A TOTAL NIGHTMARE. WE HAVE SOLD BRANDED AND LICENSED PRODUCTS FROM WORLDWIDE BRANDS FOR 20 YEARS WITH NO ISSUE ANYWHERE EXCEPT FOR AMAZON.
How are we supposed to sell any licensed products on Amazon and why do some products get reinstated, but most rejected, despite us supplying the same paperwork?
Why are your automated systems so bad and remove genuine, authorised products from sale with no appeal process that actually works to re-instate listings?
You constantly remove our listings claiming that we are not authorised to sell them or they infringe trademarks when they do not.
Sometimes the brand on the listing has been changed to something random, incorrect and nothing to do with the product,
Seller support tell us to update the brand attribute, but
- The brand attribute is LOCKED by Amazon
- The brand attribute is GREYED OUT and cannot be changed by sellers
- Uploading a file, as Seller Support suggest DOES NOT CHANGE THE ATTRIBUTE
- We provide images of the actual product with branding information - seller support will not correct the brand and sends cut and paste auto-reply.
- We provide letters of authorisation from the manufacturer and licensee - seller support will not correct the brand and sends cut and paste auto-reply
- We are caught in a loop of Amazon refusing, failing, unable to correct the brand value, and getting threatened with our account being closed.
Seller suport are useless and cannot resolve this. Brand registry are useless and reject every document. We go around in circles and after 50 contacts NOTHING EVER GETS FIXED.
Do you actually want us to sell on Amazon? Your seller support and ability to fix a simple issue with a listing is appalling. Your catalogue is a mess. You are losing thousands in fees from us and we are moving more and more products to your competitors' platforms, where we do not have the constant threats to close our account and on the very rare occasion that we have an issue it is fixed in a single contact.
Seller_tQCfsb3zoC4AP
how can products be listed when one dept demands one thing another Amazon depts demands contradictory information and a third demands yet another contradictory name.
Ie GS1 demands that the registered name is used which is usually the manufacturer not the brand name another dept will block it saying the manufacturer name cannot be used it must be the brand name and a third Amazon depts then demands a variety of the brand name needs to be used
We are now blocked as a retailer the distributor is blocked the manufacturer is blocked and the brands are blocked as you give random seller complete control over brands that have nothing to do with them leading to the blocking of authentic products but yet you allow fake goods to be listed with ease which is the opposite effect of what you claim you want to do
Seller_GDBuMmXnWDQ53
I don’t have the product yet with my brand name, could I use a computer-generated image for the application?
Seller_GDBuMmXnWDQ53
I don’t have the product yet with my brand name, could I use a computer-generated image for the application?
Seller_sdciVpJlMHpt3
Why does nobody from Amazon understand how brand licensing works?
A brand (licensor) has a contract with a manufacturer (licensee) to produce goods for the brand and wholesale or distribute to retailers (us) for sale to customers.
There is no Mickey Mouse factory making T-shirts or Manchester United factory making footballs.
YOU REMOVE OUR PRODUCTS FROM SALE AND REQUEST LETTERS OF AUTHORISATION FROM THE BRAND, HOWEVER THE BRAND AND RETAILER DO NOT HAVE A DIRECT RELATIONSHIP. This is the whole point of licensing!
WE PROVIDE CONTRACTS AND LICENSING AGREEMENTS FROM THE BRAND (LICENSOR) TO THE MANUFACTURER/SUPPLIER (LICENSEE), AND AUTHORISATION FROM THE MANUFACTURER/SUPPLIER TO US, WHICH GETS REJECTED.
AMAZON IS A TOTAL NIGHTMARE. WE HAVE SOLD BRANDED AND LICENSED PRODUCTS FROM WORLDWIDE BRANDS FOR 20 YEARS WITH NO ISSUE ANYWHERE EXCEPT FOR AMAZON.
How are we supposed to sell any licensed products on Amazon and why do some products get reinstated, but most rejected, despite us supplying the same paperwork?
Why are your automated systems so bad and remove genuine, authorised products from sale with no appeal process that actually works to re-instate listings?
You constantly remove our listings claiming that we are not authorised to sell them or they infringe trademarks when they do not.
Sometimes the brand on the listing has been changed to something random, incorrect and nothing to do with the product,
Seller support tell us to update the brand attribute, but
- The brand attribute is LOCKED by Amazon
- The brand attribute is GREYED OUT and cannot be changed by sellers
- Uploading a file, as Seller Support suggest DOES NOT CHANGE THE ATTRIBUTE
- We provide images of the actual product with branding information - seller support will not correct the brand and sends cut and paste auto-reply.
- We provide letters of authorisation from the manufacturer and licensee - seller support will not correct the brand and sends cut and paste auto-reply
- We are caught in a loop of Amazon refusing, failing, unable to correct the brand value, and getting threatened with our account being closed.
Seller suport are useless and cannot resolve this. Brand registry are useless and reject every document. We go around in circles and after 50 contacts NOTHING EVER GETS FIXED.
Do you actually want us to sell on Amazon? Your seller support and ability to fix a simple issue with a listing is appalling. Your catalogue is a mess. You are losing thousands in fees from us and we are moving more and more products to your competitors' platforms, where we do not have the constant threats to close our account and on the very rare occasion that we have an issue it is fixed in a single contact.
Seller_sdciVpJlMHpt3
Why does nobody from Amazon understand how brand licensing works?
A brand (licensor) has a contract with a manufacturer (licensee) to produce goods for the brand and wholesale or distribute to retailers (us) for sale to customers.
There is no Mickey Mouse factory making T-shirts or Manchester United factory making footballs.
YOU REMOVE OUR PRODUCTS FROM SALE AND REQUEST LETTERS OF AUTHORISATION FROM THE BRAND, HOWEVER THE BRAND AND RETAILER DO NOT HAVE A DIRECT RELATIONSHIP. This is the whole point of licensing!
WE PROVIDE CONTRACTS AND LICENSING AGREEMENTS FROM THE BRAND (LICENSOR) TO THE MANUFACTURER/SUPPLIER (LICENSEE), AND AUTHORISATION FROM THE MANUFACTURER/SUPPLIER TO US, WHICH GETS REJECTED.
AMAZON IS A TOTAL NIGHTMARE. WE HAVE SOLD BRANDED AND LICENSED PRODUCTS FROM WORLDWIDE BRANDS FOR 20 YEARS WITH NO ISSUE ANYWHERE EXCEPT FOR AMAZON.
How are we supposed to sell any licensed products on Amazon and why do some products get reinstated, but most rejected, despite us supplying the same paperwork?
Why are your automated systems so bad and remove genuine, authorised products from sale with no appeal process that actually works to re-instate listings?
You constantly remove our listings claiming that we are not authorised to sell them or they infringe trademarks when they do not.
Sometimes the brand on the listing has been changed to something random, incorrect and nothing to do with the product,
Seller support tell us to update the brand attribute, but
- The brand attribute is LOCKED by Amazon
- The brand attribute is GREYED OUT and cannot be changed by sellers
- Uploading a file, as Seller Support suggest DOES NOT CHANGE THE ATTRIBUTE
- We provide images of the actual product with branding information - seller support will not correct the brand and sends cut and paste auto-reply.
- We provide letters of authorisation from the manufacturer and licensee - seller support will not correct the brand and sends cut and paste auto-reply
- We are caught in a loop of Amazon refusing, failing, unable to correct the brand value, and getting threatened with our account being closed.
Seller suport are useless and cannot resolve this. Brand registry are useless and reject every document. We go around in circles and after 50 contacts NOTHING EVER GETS FIXED.
Do you actually want us to sell on Amazon? Your seller support and ability to fix a simple issue with a listing is appalling. Your catalogue is a mess. You are losing thousands in fees from us and we are moving more and more products to your competitors' platforms, where we do not have the constant threats to close our account and on the very rare occasion that we have an issue it is fixed in a single contact.
Seller_tQCfsb3zoC4AP
how can products be listed when one dept demands one thing another Amazon depts demands contradictory information and a third demands yet another contradictory name.
Ie GS1 demands that the registered name is used which is usually the manufacturer not the brand name another dept will block it saying the manufacturer name cannot be used it must be the brand name and a third Amazon depts then demands a variety of the brand name needs to be used
We are now blocked as a retailer the distributor is blocked the manufacturer is blocked and the brands are blocked as you give random seller complete control over brands that have nothing to do with them leading to the blocking of authentic products but yet you allow fake goods to be listed with ease which is the opposite effect of what you claim you want to do
Seller_tQCfsb3zoC4AP
how can products be listed when one dept demands one thing another Amazon depts demands contradictory information and a third demands yet another contradictory name.
Ie GS1 demands that the registered name is used which is usually the manufacturer not the brand name another dept will block it saying the manufacturer name cannot be used it must be the brand name and a third Amazon depts then demands a variety of the brand name needs to be used
We are now blocked as a retailer the distributor is blocked the manufacturer is blocked and the brands are blocked as you give random seller complete control over brands that have nothing to do with them leading to the blocking of authentic products but yet you allow fake goods to be listed with ease which is the opposite effect of what you claim you want to do
