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Seller_y6m7pBgn2yRaq

Downgrade professional to individual seller account

I just set up my seller account and selected Individual during the sign up process, but somehow ended up with a professional account.

I successfully downgraded from professional to individual right away, but was already charged 39.99 fee for professional account.

I am trying to find a way to contact Amazon seller support and ask for a refund, but I am unable to find a way to reach them.

When I click "Get support" under "Need more help?", I get back to the same "Help for Amazon sellers" page.

Please advise.

331 views
14 replies
Account Setup
Tags:Billing, Payments, Registration, Seller Central
00
Reply
user profile
Seller_y6m7pBgn2yRaq

Downgrade professional to individual seller account

I just set up my seller account and selected Individual during the sign up process, but somehow ended up with a professional account.

I successfully downgraded from professional to individual right away, but was already charged 39.99 fee for professional account.

I am trying to find a way to contact Amazon seller support and ask for a refund, but I am unable to find a way to reach them.

When I click "Get support" under "Need more help?", I get back to the same "Help for Amazon sellers" page.

Please advise.

Account Setup
Tags:Billing, Payments, Registration, Seller Central
00
331 views
14 replies
Reply
0 replies
user profile
Seller_y6m7pBgn2yRaq
In reply to: Seller_y6m7pBgn2yRaq’s post

Just an update: I was able to open a case with seller support, after I logged out, logged back in and tried to get help again.

10
user profile
Seller_WBnGS7Ix3XiDX
In reply to: Seller_y6m7pBgn2yRaq’s post

This happens to everyone. I have answered these throughout the years on the forums, wondering why they don't warn people that they will be charging their card regardless of what choice they pick. Pro or Indiv.

I'm not sure if they do this to make sure your card is good, to make sure they can charge on it, because we never want to think the worse in a big company.

You can put in for a refund, but it wont be immediate. It could take a month or 2 from what I read on here.

My quick word of advice is to be patient. Nothing happens quickly behind the scenes. I will say they must get hundreds of requests a day. Also, be patient, as your item might take time to show, & get sales. Good luck selling!

40
user profile
Seller_i6S8knzW6zU6Z
In reply to: Seller_y6m7pBgn2yRaq’s post

Hi @Seller_y6m7pBgn2yRaq,

In the help documentation Monthly subscription fee, under "Frequently asked questions", it states that you can get a refund if you:

  • Haven't used any Professional tools or benefits
  • Request the refund within 90 days of the payment date

Since you downgraded right away, it looks like you meet these requirements.

Hope you're able to get this sorted out soon!

Best regards, Michael

21
user profile
Seller_zM8NluYHNn6gw
In reply to: Seller_y6m7pBgn2yRaq’s post

[Moderator Edit: removed personal solicitations]

01
user profile
Connor_Amazon
In reply to: Seller_y6m7pBgn2yRaq’s post

Hi @Seller_y6m7pBgn2yRaq

I see that your subscription request refund was approved via case 17127235791. If you have any other questions let me know.

Best,

Connor

41
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user profile
Seller_y6m7pBgn2yRaq

Downgrade professional to individual seller account

I just set up my seller account and selected Individual during the sign up process, but somehow ended up with a professional account.

I successfully downgraded from professional to individual right away, but was already charged 39.99 fee for professional account.

I am trying to find a way to contact Amazon seller support and ask for a refund, but I am unable to find a way to reach them.

When I click "Get support" under "Need more help?", I get back to the same "Help for Amazon sellers" page.

Please advise.

331 views
14 replies
Account Setup
Tags:Billing, Payments, Registration, Seller Central
00
Reply
user profile
Seller_y6m7pBgn2yRaq

Downgrade professional to individual seller account

I just set up my seller account and selected Individual during the sign up process, but somehow ended up with a professional account.

I successfully downgraded from professional to individual right away, but was already charged 39.99 fee for professional account.

I am trying to find a way to contact Amazon seller support and ask for a refund, but I am unable to find a way to reach them.

When I click "Get support" under "Need more help?", I get back to the same "Help for Amazon sellers" page.

Please advise.

Account Setup
Tags:Billing, Payments, Registration, Seller Central
00
331 views
14 replies
Reply
user profile

Downgrade professional to individual seller account

by Seller_y6m7pBgn2yRaq

I just set up my seller account and selected Individual during the sign up process, but somehow ended up with a professional account.

I successfully downgraded from professional to individual right away, but was already charged 39.99 fee for professional account.

I am trying to find a way to contact Amazon seller support and ask for a refund, but I am unable to find a way to reach them.

When I click "Get support" under "Need more help?", I get back to the same "Help for Amazon sellers" page.

Please advise.

Account Setup
Tags:Billing, Payments, Registration, Seller Central
00
331 views
14 replies
Reply
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Seller_y6m7pBgn2yRaq
In reply to: Seller_y6m7pBgn2yRaq’s post

Just an update: I was able to open a case with seller support, after I logged out, logged back in and tried to get help again.

10
user profile
Seller_WBnGS7Ix3XiDX
In reply to: Seller_y6m7pBgn2yRaq’s post

This happens to everyone. I have answered these throughout the years on the forums, wondering why they don't warn people that they will be charging their card regardless of what choice they pick. Pro or Indiv.

I'm not sure if they do this to make sure your card is good, to make sure they can charge on it, because we never want to think the worse in a big company.

You can put in for a refund, but it wont be immediate. It could take a month or 2 from what I read on here.

My quick word of advice is to be patient. Nothing happens quickly behind the scenes. I will say they must get hundreds of requests a day. Also, be patient, as your item might take time to show, & get sales. Good luck selling!

40
user profile
Seller_i6S8knzW6zU6Z
In reply to: Seller_y6m7pBgn2yRaq’s post

Hi @Seller_y6m7pBgn2yRaq,

In the help documentation Monthly subscription fee, under "Frequently asked questions", it states that you can get a refund if you:

  • Haven't used any Professional tools or benefits
  • Request the refund within 90 days of the payment date

Since you downgraded right away, it looks like you meet these requirements.

Hope you're able to get this sorted out soon!

Best regards, Michael

21
user profile
Seller_zM8NluYHNn6gw
In reply to: Seller_y6m7pBgn2yRaq’s post

[Moderator Edit: removed personal solicitations]

01
user profile
Connor_Amazon
In reply to: Seller_y6m7pBgn2yRaq’s post

Hi @Seller_y6m7pBgn2yRaq

I see that your subscription request refund was approved via case 17127235791. If you have any other questions let me know.

Best,

Connor

41
Follow this discussion to be notified of new activity
user profile
Seller_y6m7pBgn2yRaq
In reply to: Seller_y6m7pBgn2yRaq’s post

Just an update: I was able to open a case with seller support, after I logged out, logged back in and tried to get help again.

10
user profile
Seller_y6m7pBgn2yRaq
In reply to: Seller_y6m7pBgn2yRaq’s post

Just an update: I was able to open a case with seller support, after I logged out, logged back in and tried to get help again.

10
Reply
user profile
Seller_WBnGS7Ix3XiDX
In reply to: Seller_y6m7pBgn2yRaq’s post

This happens to everyone. I have answered these throughout the years on the forums, wondering why they don't warn people that they will be charging their card regardless of what choice they pick. Pro or Indiv.

I'm not sure if they do this to make sure your card is good, to make sure they can charge on it, because we never want to think the worse in a big company.

You can put in for a refund, but it wont be immediate. It could take a month or 2 from what I read on here.

My quick word of advice is to be patient. Nothing happens quickly behind the scenes. I will say they must get hundreds of requests a day. Also, be patient, as your item might take time to show, & get sales. Good luck selling!

40
user profile
Seller_WBnGS7Ix3XiDX
In reply to: Seller_y6m7pBgn2yRaq’s post

This happens to everyone. I have answered these throughout the years on the forums, wondering why they don't warn people that they will be charging their card regardless of what choice they pick. Pro or Indiv.

I'm not sure if they do this to make sure your card is good, to make sure they can charge on it, because we never want to think the worse in a big company.

You can put in for a refund, but it wont be immediate. It could take a month or 2 from what I read on here.

My quick word of advice is to be patient. Nothing happens quickly behind the scenes. I will say they must get hundreds of requests a day. Also, be patient, as your item might take time to show, & get sales. Good luck selling!

40
Reply
user profile
Seller_i6S8knzW6zU6Z
In reply to: Seller_y6m7pBgn2yRaq’s post

Hi @Seller_y6m7pBgn2yRaq,

In the help documentation Monthly subscription fee, under "Frequently asked questions", it states that you can get a refund if you:

  • Haven't used any Professional tools or benefits
  • Request the refund within 90 days of the payment date

Since you downgraded right away, it looks like you meet these requirements.

Hope you're able to get this sorted out soon!

Best regards, Michael

21
user profile
Seller_i6S8knzW6zU6Z
In reply to: Seller_y6m7pBgn2yRaq’s post

Hi @Seller_y6m7pBgn2yRaq,

In the help documentation Monthly subscription fee, under "Frequently asked questions", it states that you can get a refund if you:

  • Haven't used any Professional tools or benefits
  • Request the refund within 90 days of the payment date

Since you downgraded right away, it looks like you meet these requirements.

Hope you're able to get this sorted out soon!

Best regards, Michael

21
Reply
user profile
Seller_zM8NluYHNn6gw
In reply to: Seller_y6m7pBgn2yRaq’s post

[Moderator Edit: removed personal solicitations]

01
user profile
Seller_zM8NluYHNn6gw
In reply to: Seller_y6m7pBgn2yRaq’s post

[Moderator Edit: removed personal solicitations]

01
Reply
user profile
Connor_Amazon
In reply to: Seller_y6m7pBgn2yRaq’s post

Hi @Seller_y6m7pBgn2yRaq

I see that your subscription request refund was approved via case 17127235791. If you have any other questions let me know.

Best,

Connor

41
user profile
Connor_Amazon
In reply to: Seller_y6m7pBgn2yRaq’s post

Hi @Seller_y6m7pBgn2yRaq

I see that your subscription request refund was approved via case 17127235791. If you have any other questions let me know.

Best,

Connor

41
Reply
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