Have I missed something? - I went to refund a customer this morning, item cost £29.99 inc VAT. B2C customer (pair of sandals), - It is now saying Full refund is £24.99 + Full tax to be calculated.

Customer has rightly complained as they are missing the vat of this item. - Customer returned the item and needs a full refund of cost of item.

• UK account - Customer in UK, so nothing to do with overseas -

• We do NOT use any Amazon VAT services.
• Customer is NOT a business customer

The note on the refund says: Tax to be refunded will be calculated based on total refund amount after the refund is submitted. You will be emailed with the final refund amount.

Why are Amazon not just simply refunding the whole amount for the customer?

Have I missed an announcement? as this is pretty big change for us (and way to go for annoying a customer who returned an item they didn't want),

I have checked and this is on all standard rate items,