Return Shipping Costs
hello all,
if a customer does not like a product or it does not fit and he wants to return it, I tought the customer has to pay the return shipping costs. But I only can fully refund the customer, I cannot find a way to reduce the refund.
Is this meant to be like that?
Return Shipping Costs
hello all,
if a customer does not like a product or it does not fit and he wants to return it, I tought the customer has to pay the return shipping costs. But I only can fully refund the customer, I cannot find a way to reduce the refund.
Is this meant to be like that?
0 replies
Seller_ZJhFeE3tNKzfh
Depends what the return reason is and the category.
If its clothing or jewellery, then its free returns no matter what the reason.
Otherwise, it depends what return reason the customer chose.
In addition, in most cases the customer, if they open a return request gets a prepaid return label, then they are refunded at first scan.
So, you'll need to explain a little bit more to get the full answer.
Note - there will also be other rules depending on your location vs the customers delivery address.
Ezra_Amazon
Hello @Seller_KZ9V1QeYgS5XH,
Thank you for reaching out on the forums!
To help clarify your concern, I've provided a link to a help page about refunding shipping costs on Amazon: Refund shipping cost
Pay closer attention to the part: "For a full list of customer-fault and seller-fault reason codes..."
A big thank you to @Seller_ZJhFeE3tNKzfhfor the input!
If you have any further questions, let us know.
Regards, Ezra
