Your Amazon EU Selling Account - Genuine Email?
Scam Amazon emails are usually obvious however I’m a bit stumped with this one, the links in the email to me didn’t appear genuine, and links to login etc are always a red flag. The email came from seller-verification-enquiry@amazon.co.uk
Dear Seller,
We are contacting you regarding your Amazon.co.uk seller account. Beginning 2019, Amazon Payments UK Limited (APUK) will provide payments services for your UK marketplace activity.
In order to continue to meet the industry standards of user safety, we will overhaul our entire system in a timely manner. Before we do this, we need to make sure that the data already in our databases is true.
In order to continue with your business as usual and maintain the options available to you today, you have to continue by clicking here (LINK to sellercentral.xn link).
Your continued use of your amazon.co.uk seller account will constitute your acceptance of the APUK terms and conditions (available here - https://sellercentral.amazon.co.uk/gp/help/external/GTVFVCWBJ6RJGKHM), and we will setup an APUK payments account on your behalf.
Please follow the button below into your customer portal where you can check your entries for accuracy. If you do not do this, we will need to disable your account as a precaution.
https://sellercentral-europe.amazon.com (Again this is not the same link when I hover over it, it is a sellercentral.xn weird link)
The choice to sell and list in any of 5 marketplaces (amazon.co.uk; amazon.de; amazon.fr; amazon.it; amazon.es) or a combination of marketplaces remains yours completely.
If you choose not to have any relationship to APUK, you will lose access to sell on Amazon.
Kind regards,
Amazon Payments Europe s.c.a
Amazon Payments Europe S.C.A. (société en commandite par actions), partnership limited by shares, is a company registered in Luxembourg, Registration Number (RCS Luxembourg) B 153 265, with its corporate office at 38 avenue John F. Kennedy, L-1855 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe SCA is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10). Amazon Payments is a trading name of Amazon Payments Europe S.C.A."
I haven’t had any account notifications, so the first time I received this email I ignored it and replied by mistake instead of forwarding it.
So strangely I receive this email today from merch.service05@amazon.co.uk
Greetings from Amazon Seller Support,
I understand your concern is regrading Amazon Payments UK Limited (APUK).
I Would like to inform you that this information was related to the seller account and it was sent to every seller selling on Amazon. There is no need to worry.
Further, I have checked and found your account registration is not complete.
In this case I would suggest you to provide more information on the case so that we can investigate and help you with best solution.
If you’ve any further concerns, please feel free to contact us by opening a new case and we will be glad to assist you.
Thank you for your understanding and time.
Have a great day!
Please let us know how we did.
Were you satisfied with the support provided?
Super confused. The links in the email do not look genuine. So I’m not too sure. Has anyone else had this email? I’m obviously very reluctant to follow links from an email.
Also I received the same original email again today. But to my email address (MYNAME@mycompany.co.uk) whereas our Amazon email address is sales@mycompany.co.uk
Your Amazon EU Selling Account - Genuine Email?
Scam Amazon emails are usually obvious however I’m a bit stumped with this one, the links in the email to me didn’t appear genuine, and links to login etc are always a red flag. The email came from seller-verification-enquiry@amazon.co.uk
Dear Seller,
We are contacting you regarding your Amazon.co.uk seller account. Beginning 2019, Amazon Payments UK Limited (APUK) will provide payments services for your UK marketplace activity.
In order to continue to meet the industry standards of user safety, we will overhaul our entire system in a timely manner. Before we do this, we need to make sure that the data already in our databases is true.
In order to continue with your business as usual and maintain the options available to you today, you have to continue by clicking here (LINK to sellercentral.xn link).
Your continued use of your amazon.co.uk seller account will constitute your acceptance of the APUK terms and conditions (available here - https://sellercentral.amazon.co.uk/gp/help/external/GTVFVCWBJ6RJGKHM), and we will setup an APUK payments account on your behalf.
Please follow the button below into your customer portal where you can check your entries for accuracy. If you do not do this, we will need to disable your account as a precaution.
https://sellercentral-europe.amazon.com (Again this is not the same link when I hover over it, it is a sellercentral.xn weird link)
The choice to sell and list in any of 5 marketplaces (amazon.co.uk; amazon.de; amazon.fr; amazon.it; amazon.es) or a combination of marketplaces remains yours completely.
If you choose not to have any relationship to APUK, you will lose access to sell on Amazon.
Kind regards,
Amazon Payments Europe s.c.a
Amazon Payments Europe S.C.A. (société en commandite par actions), partnership limited by shares, is a company registered in Luxembourg, Registration Number (RCS Luxembourg) B 153 265, with its corporate office at 38 avenue John F. Kennedy, L-1855 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe SCA is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10). Amazon Payments is a trading name of Amazon Payments Europe S.C.A."
I haven’t had any account notifications, so the first time I received this email I ignored it and replied by mistake instead of forwarding it.
So strangely I receive this email today from merch.service05@amazon.co.uk
Greetings from Amazon Seller Support,
I understand your concern is regrading Amazon Payments UK Limited (APUK).
I Would like to inform you that this information was related to the seller account and it was sent to every seller selling on Amazon. There is no need to worry.
Further, I have checked and found your account registration is not complete.
In this case I would suggest you to provide more information on the case so that we can investigate and help you with best solution.
If you’ve any further concerns, please feel free to contact us by opening a new case and we will be glad to assist you.
Thank you for your understanding and time.
Have a great day!
Please let us know how we did.
Were you satisfied with the support provided?
Super confused. The links in the email do not look genuine. So I’m not too sure. Has anyone else had this email? I’m obviously very reluctant to follow links from an email.
Also I received the same original email again today. But to my email address (MYNAME@mycompany.co.uk) whereas our Amazon email address is sales@mycompany.co.uk
0 replies
Seller_EJIX7rqDNQJi2
This e-mail was really sent to all sellers and is genuine.
Everyone received the same one. It’s regarding Amazon Payments being handled by a different legal entity.
Seller_n33KwLeg9XOvi
You probably have your email MYNAME@mycompany.co.uk set up in your seller account as a Business Critical email address at some point previously?
Think you can check this in your Seller Account (Account Management tab), under Notification Preferences, then “Notification Options” or “Contacts”
Seller_XcWd0bjg62i66
I don’t have this in my Performance Notifications, the last notification I have is from the 26th April regarding other matters.
The links look really fishy to me, as @DVDGAMING_DIRECT1 said. I have also received this same email twice in 4 days.
I’m on chat to Amazon Support now to enquire further
Seller_y1oOV7IRdwzeB
I received this exact email through to my personal (non Amazon) account, with all seemingly dodgy links. Have had nothing through in performance notifications.
Seller_LeB0f1fNOKLfY
There have been loads of posts like this over the years. Emails from various departments in Amazon which don’t show up anywhere in Seller Central, with no easy way to check their authenticity.
Seller support often don’t know if they are genuine or not, the moderators sometimes saying they are fake, then changing their minds and saying they are genuine. It clearly indicates a real problem, and a real need for a more secure messaging system.
eBay does not seem to suffer from this problem. If you get an email from them and are not sure about it, you just log in to your eBay account and see if it is in the “messages from eBay” folder. If it’s not there then it is not from them, and it is as simple as that.
Come on Amazon, why can’t you put a copy of your email messages to us into Seller Central, so we can easily tell that they are genuine?
Seller_Hdmu3frHmb36R
SCAM
It’s a scam email.
If you have clicked on a link please check your 2 step verification settings for dodgy phone numbers.
Paul 
Seller_joALkEuUbBDa5
NEVER CLICK ON ANY LINK THAT LEADS YOU TO A LOGIN PAGE!
Amazon will never require you to click on any link. They will either ask you to reply to an email or check your account (notifications, cases). Disregard any advice to click on and follow a link. If you do, your login details will be fraudulently “harvested” and your funds “siphoned”.
Seller_GQYNgn1uv6Qyu
I had similar, before I was on Amazon! They are getting better at making the links look legit and masking the email addresses sent from so always wise to check.
Seller_QlN0mmCAFPtjZ
Amazon generally does not request that one click on links in emails . The minute you see an email requesting you click on a link than red warning flags should go up . Do not click on such links
