Wrong weight on product
hiya
i have listed a product on amazon using the ean number, as the procuct at some point was sold on amazon, however not all the details are correct, ie the item weight is incorrect, packaging size etc are incorrect. Due to this amazon are charging me extremely high fulfilment charges.
how do i change this information as i am unable to add as new product.
item weight is 106g
item weight on the caterlogue is 2.81kg
this is probably why amazon are charging me so much
Wrong weight on product
hiya
i have listed a product on amazon using the ean number, as the procuct at some point was sold on amazon, however not all the details are correct, ie the item weight is incorrect, packaging size etc are incorrect. Due to this amazon are charging me extremely high fulfilment charges.
how do i change this information as i am unable to add as new product.
item weight is 106g
item weight on the caterlogue is 2.81kg
this is probably why amazon are charging me so much
0 replies
Seller_esvgLzKXw2YAl
Just edit the product from your inventory.
If it doesn’t update, then you need to open a case with support.
But you can also ask them cubiscan your item and to weigh it, to get it assigned correctly. (As well as the above, not instead of).
Seller_f5cnodyVjLD4S
Are you trying to split a multipack?
Seller_saK5Ah2SaNYjL
We recently had a mug suddenly become “oversized”. As it 62cm long. That’s one massive mug and the fulfillment cost was higher than the item sale price. You can edit it yourself but that may not take effect quickly enough.
You need to open a case and get the item re-measured.
