I'm looking for some help with a critical issue. All my Casio listings became inactive on November 23rd, and despite providing all requested documents, I’ve received no response from the CSM Brand Team.

Here is a short breakdown:

• November 23rd: I noticed all my Casio listings were inactive and found a message in my performance notifications requesting documentation. It was my fault for not seeing it sooner.

• November 25th: I emailed all required documents to the CSM Brand Team, including invoices, tracking info, bank transactions, supplier emails, and a Casio authorization letter.

• December 4th: As I had no response from the CSM Brand Team, I started a brand approval application via Seller Central (Case ID: 10564653232), but it was denied without explanation.

I’ve contacted Seller Support multiple times, but they say only the Brand Team can assist. Unfortunately, the Brand Team is unreachable by phone, and my emails remain unanswered. Meanwhile, I keep receiving performance notifications asking for the same documents I’ve already sent.

This situation has left my inventory stuck at FBA during the busiest time of the year. I urgently need help to resolve this. Case ID: 10574065712

If an Amazon moderator sees this, I would be very grateful if you could escalate the issue or provide guidance or if anyone could tag some moderators here it would be very grateful.

@Sarah_Amzn @Spencer_Amazon @Simon_Amazon @Ezra_Amazon @Winston_Amazon

Thank you,