Human Ingestible - Application declined

I have now spent three weeks trying to get my application accepted but never get a clear answer as to why not. I have uploaded a document which matches exactly what the tick boxes ask for and yet no one can give me a reason as to why it's being declined.

Unfortunately feel like I'm getting no where with it.

My case ID is 11201289632 - Please if someone could take a look and actually give me a proper written response rather than a copy and pasted auto-reply.