Seller Forums
Sign in
Sign in
imgSign in
ForumsHomeDiscussions
ForumsHomeDiscussions
imgSign in
user profile
Seller_rrgrWJDEVylTk

Does Amazon know their own returns policy?

Hi I’m wondering if anyone can help me? I had a customer purchase an item on the 2nd April and I’ve had a msg today from Amazon requesting that I supply return details to the customer as she is saying it is not working.
I thought Amazon’s return policy was usually 28 days but has been extended to 90 for Xmas and pandemic, not 8 months.
Does anyone know where I stand if I don’t authorise the return as it’s outside the returns parameter by 5 months.

1.3K views
32 replies
Manage Inventory
Tags:Returns
00
Reply
user profile
Seller_rrgrWJDEVylTk

Does Amazon know their own returns policy?

Hi I’m wondering if anyone can help me? I had a customer purchase an item on the 2nd April and I’ve had a msg today from Amazon requesting that I supply return details to the customer as she is saying it is not working.
I thought Amazon’s return policy was usually 28 days but has been extended to 90 for Xmas and pandemic, not 8 months.
Does anyone know where I stand if I don’t authorise the return as it’s outside the returns parameter by 5 months.

Manage Inventory
Tags:Returns
00
1.3K views
32 replies
Reply
32 replies
user profile
Seller_NoLYurmb006tq
In reply to: Seller_rrgrWJDEVylTk’s post

The return policy is for standard cancellation so depending out what you sold it will ha e a warrenty so depending on what it is it could be anything from 12 to 60 months for a new item obviously certain things are excluded and it does not necessarily need to be a return it could be a replacement.

10
user profile
Seller_IjUdXgfytlivr
In reply to: Seller_rrgrWJDEVylTk’s post

I had an FBA ‘change of mind’ return after 170 days recently. They said their CS agent had ‘made an exception’ to grant the return, but had not left any notes explaining why. No way for Seller Support to speak directly to CS either, so no way to even ask the agent about it.

00
user profile
Seller_bhSWqoVh7Pn98
In reply to: Seller_rrgrWJDEVylTk’s post

You can quote this:

The AMAZON website SHOWS : For items purchased that are faulty after 30 days from date of Sale, please click on this LINK: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201819330

  • It shows:

Manufacturer Contact Details and After Sales Service

If your item becomes defective after 30 days, you may wish to contact the manufacturer for assistance.

You won’t be able to return a product using the Returns Support Centre if it becomes defective after 30 days. You may wish to visit the manufacturer’s website or contact them directly as they may be able to offer troubleshooting and support with the issue you have with the product. Alternatively, please Contact us.

–

However, under The Sale of Goods Act 2015, the SELLER MUST take liability - this may assist if you search: Which? and then Consumer Rights.

–

AMAZON expect details under Condition notes on used items, otherwise they assume like their own used items that a 12 month warranty applies (so state there if say a 6 month repair warranty).

Defend an A-Z Claim otherwise for anything after 6 months, Buyers if they win, will be funded by Amazon (just Appeal if not).

10
user profile
Seller_RtYtydoMF3gHX
In reply to: Seller_rrgrWJDEVylTk’s post

I got one return order yesterday which was purchase on Sept.16, 2019… Amazon took a full price from me! £150!

00
user profile
Seller_T5c62BDwNPqmf
In reply to: Seller_rrgrWJDEVylTk’s post

Sometimes, I have the refund message, showing order was placed in year 2017 or 2018, but return for refund due to Does not work. this is the good point of on-line shopping for those kind of customers.

00
user profile
Seller_dMbss28h0Lysl
In reply to: Seller_rrgrWJDEVylTk’s post

This place is like a renters market. You buy it, use it, and then few months/years down the line you ask for a refund and Amazon will refund you.

40
user profile
Seller_AfzG4cLrdZ1oW
In reply to: Seller_rrgrWJDEVylTk’s post

Unfortunately, Amazon’s actual return policy is unlimited. We had a return on a food product from 13 months ago where FBA accepted it, returned to inventory and then sent it back out. The customer who then received a 13 month+ old item was appalled- quite rightly so too. The fault of FBA but the seller gets punished.

As a customer, you can return literally anything to FBA if you select ‘arrived damaged’ as a return reason. 2 weeks, 6 months, 2 years- it doesn’t matter. Amazon will automatically accept FBA returns as the 3P seller is paying for it.

If anyone has found a way to combat this blatant customer fraud (which Amazon seemingly do not care about) then please let me know as this damages all of us who use FBA and is unfortunately becoming more widespread.

00
user profile
Seller_qCHuTn5dPLaer
In reply to: Seller_rrgrWJDEVylTk’s post

The EU directive 1999/44/EC says the following:
‘A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.’
That is what Amazon is following and many customers use that loophole to return their phones and TVs after using them for 2 years. Needless to say that you just fire up the chat with Customer services and simply tell them that your device is now broken and you urgently require a refund. On Amazon it is easy-peasy unfortunately :man_facepalming:

10
user profile
Seller_rrgrWJDEVylTk

Does Amazon know their own returns policy?

Hi I’m wondering if anyone can help me? I had a customer purchase an item on the 2nd April and I’ve had a msg today from Amazon requesting that I supply return details to the customer as she is saying it is not working.
I thought Amazon’s return policy was usually 28 days but has been extended to 90 for Xmas and pandemic, not 8 months.
Does anyone know where I stand if I don’t authorise the return as it’s outside the returns parameter by 5 months.

1.3K views
32 replies
Manage Inventory
Tags:Returns
00
Reply
user profile
Seller_rrgrWJDEVylTk

Does Amazon know their own returns policy?

Hi I’m wondering if anyone can help me? I had a customer purchase an item on the 2nd April and I’ve had a msg today from Amazon requesting that I supply return details to the customer as she is saying it is not working.
I thought Amazon’s return policy was usually 28 days but has been extended to 90 for Xmas and pandemic, not 8 months.
Does anyone know where I stand if I don’t authorise the return as it’s outside the returns parameter by 5 months.

Manage Inventory
Tags:Returns
00
1.3K views
32 replies
Reply
user profile

Does Amazon know their own returns policy?

by Seller_rrgrWJDEVylTk

Hi I’m wondering if anyone can help me? I had a customer purchase an item on the 2nd April and I’ve had a msg today from Amazon requesting that I supply return details to the customer as she is saying it is not working.
I thought Amazon’s return policy was usually 28 days but has been extended to 90 for Xmas and pandemic, not 8 months.
Does anyone know where I stand if I don’t authorise the return as it’s outside the returns parameter by 5 months.

Manage Inventory
Tags:Returns
00
1.3K views
32 replies
Reply
32 replies
32 replies
Quick filters
Sort by
user profile
Seller_NoLYurmb006tq
In reply to: Seller_rrgrWJDEVylTk’s post

The return policy is for standard cancellation so depending out what you sold it will ha e a warrenty so depending on what it is it could be anything from 12 to 60 months for a new item obviously certain things are excluded and it does not necessarily need to be a return it could be a replacement.

10
user profile
Seller_IjUdXgfytlivr
In reply to: Seller_rrgrWJDEVylTk’s post

I had an FBA ‘change of mind’ return after 170 days recently. They said their CS agent had ‘made an exception’ to grant the return, but had not left any notes explaining why. No way for Seller Support to speak directly to CS either, so no way to even ask the agent about it.

00
user profile
Seller_bhSWqoVh7Pn98
In reply to: Seller_rrgrWJDEVylTk’s post

You can quote this:

The AMAZON website SHOWS : For items purchased that are faulty after 30 days from date of Sale, please click on this LINK: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201819330

  • It shows:

Manufacturer Contact Details and After Sales Service

If your item becomes defective after 30 days, you may wish to contact the manufacturer for assistance.

You won’t be able to return a product using the Returns Support Centre if it becomes defective after 30 days. You may wish to visit the manufacturer’s website or contact them directly as they may be able to offer troubleshooting and support with the issue you have with the product. Alternatively, please Contact us.

–

However, under The Sale of Goods Act 2015, the SELLER MUST take liability - this may assist if you search: Which? and then Consumer Rights.

–

AMAZON expect details under Condition notes on used items, otherwise they assume like their own used items that a 12 month warranty applies (so state there if say a 6 month repair warranty).

Defend an A-Z Claim otherwise for anything after 6 months, Buyers if they win, will be funded by Amazon (just Appeal if not).

10
user profile
Seller_RtYtydoMF3gHX
In reply to: Seller_rrgrWJDEVylTk’s post

I got one return order yesterday which was purchase on Sept.16, 2019… Amazon took a full price from me! £150!

00
user profile
Seller_T5c62BDwNPqmf
In reply to: Seller_rrgrWJDEVylTk’s post

Sometimes, I have the refund message, showing order was placed in year 2017 or 2018, but return for refund due to Does not work. this is the good point of on-line shopping for those kind of customers.

00
user profile
Seller_dMbss28h0Lysl
In reply to: Seller_rrgrWJDEVylTk’s post

This place is like a renters market. You buy it, use it, and then few months/years down the line you ask for a refund and Amazon will refund you.

40
user profile
Seller_AfzG4cLrdZ1oW
In reply to: Seller_rrgrWJDEVylTk’s post

Unfortunately, Amazon’s actual return policy is unlimited. We had a return on a food product from 13 months ago where FBA accepted it, returned to inventory and then sent it back out. The customer who then received a 13 month+ old item was appalled- quite rightly so too. The fault of FBA but the seller gets punished.

As a customer, you can return literally anything to FBA if you select ‘arrived damaged’ as a return reason. 2 weeks, 6 months, 2 years- it doesn’t matter. Amazon will automatically accept FBA returns as the 3P seller is paying for it.

If anyone has found a way to combat this blatant customer fraud (which Amazon seemingly do not care about) then please let me know as this damages all of us who use FBA and is unfortunately becoming more widespread.

00
user profile
Seller_qCHuTn5dPLaer
In reply to: Seller_rrgrWJDEVylTk’s post

The EU directive 1999/44/EC says the following:
‘A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.’
That is what Amazon is following and many customers use that loophole to return their phones and TVs after using them for 2 years. Needless to say that you just fire up the chat with Customer services and simply tell them that your device is now broken and you urgently require a refund. On Amazon it is easy-peasy unfortunately :man_facepalming:

10
user profile
Seller_NoLYurmb006tq
In reply to: Seller_rrgrWJDEVylTk’s post

The return policy is for standard cancellation so depending out what you sold it will ha e a warrenty so depending on what it is it could be anything from 12 to 60 months for a new item obviously certain things are excluded and it does not necessarily need to be a return it could be a replacement.

10
user profile
Seller_NoLYurmb006tq
In reply to: Seller_rrgrWJDEVylTk’s post

The return policy is for standard cancellation so depending out what you sold it will ha e a warrenty so depending on what it is it could be anything from 12 to 60 months for a new item obviously certain things are excluded and it does not necessarily need to be a return it could be a replacement.

10
Reply
user profile
Seller_IjUdXgfytlivr
In reply to: Seller_rrgrWJDEVylTk’s post

I had an FBA ‘change of mind’ return after 170 days recently. They said their CS agent had ‘made an exception’ to grant the return, but had not left any notes explaining why. No way for Seller Support to speak directly to CS either, so no way to even ask the agent about it.

00
user profile
Seller_IjUdXgfytlivr
In reply to: Seller_rrgrWJDEVylTk’s post

I had an FBA ‘change of mind’ return after 170 days recently. They said their CS agent had ‘made an exception’ to grant the return, but had not left any notes explaining why. No way for Seller Support to speak directly to CS either, so no way to even ask the agent about it.

00
Reply
user profile
Seller_bhSWqoVh7Pn98
In reply to: Seller_rrgrWJDEVylTk’s post

You can quote this:

The AMAZON website SHOWS : For items purchased that are faulty after 30 days from date of Sale, please click on this LINK: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201819330

  • It shows:

Manufacturer Contact Details and After Sales Service

If your item becomes defective after 30 days, you may wish to contact the manufacturer for assistance.

You won’t be able to return a product using the Returns Support Centre if it becomes defective after 30 days. You may wish to visit the manufacturer’s website or contact them directly as they may be able to offer troubleshooting and support with the issue you have with the product. Alternatively, please Contact us.

–

However, under The Sale of Goods Act 2015, the SELLER MUST take liability - this may assist if you search: Which? and then Consumer Rights.

–

AMAZON expect details under Condition notes on used items, otherwise they assume like their own used items that a 12 month warranty applies (so state there if say a 6 month repair warranty).

Defend an A-Z Claim otherwise for anything after 6 months, Buyers if they win, will be funded by Amazon (just Appeal if not).

10
user profile
Seller_bhSWqoVh7Pn98
In reply to: Seller_rrgrWJDEVylTk’s post

You can quote this:

The AMAZON website SHOWS : For items purchased that are faulty after 30 days from date of Sale, please click on this LINK: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201819330

  • It shows:

Manufacturer Contact Details and After Sales Service

If your item becomes defective after 30 days, you may wish to contact the manufacturer for assistance.

You won’t be able to return a product using the Returns Support Centre if it becomes defective after 30 days. You may wish to visit the manufacturer’s website or contact them directly as they may be able to offer troubleshooting and support with the issue you have with the product. Alternatively, please Contact us.

–

However, under The Sale of Goods Act 2015, the SELLER MUST take liability - this may assist if you search: Which? and then Consumer Rights.

–

AMAZON expect details under Condition notes on used items, otherwise they assume like their own used items that a 12 month warranty applies (so state there if say a 6 month repair warranty).

Defend an A-Z Claim otherwise for anything after 6 months, Buyers if they win, will be funded by Amazon (just Appeal if not).

10
Reply
user profile
Seller_RtYtydoMF3gHX
In reply to: Seller_rrgrWJDEVylTk’s post

I got one return order yesterday which was purchase on Sept.16, 2019… Amazon took a full price from me! £150!

00
user profile
Seller_RtYtydoMF3gHX
In reply to: Seller_rrgrWJDEVylTk’s post

I got one return order yesterday which was purchase on Sept.16, 2019… Amazon took a full price from me! £150!

00
Reply
user profile
Seller_T5c62BDwNPqmf
In reply to: Seller_rrgrWJDEVylTk’s post

Sometimes, I have the refund message, showing order was placed in year 2017 or 2018, but return for refund due to Does not work. this is the good point of on-line shopping for those kind of customers.

00
user profile
Seller_T5c62BDwNPqmf
In reply to: Seller_rrgrWJDEVylTk’s post

Sometimes, I have the refund message, showing order was placed in year 2017 or 2018, but return for refund due to Does not work. this is the good point of on-line shopping for those kind of customers.

00
Reply
user profile
Seller_dMbss28h0Lysl
In reply to: Seller_rrgrWJDEVylTk’s post

This place is like a renters market. You buy it, use it, and then few months/years down the line you ask for a refund and Amazon will refund you.

40
user profile
Seller_dMbss28h0Lysl
In reply to: Seller_rrgrWJDEVylTk’s post

This place is like a renters market. You buy it, use it, and then few months/years down the line you ask for a refund and Amazon will refund you.

40
Reply
user profile
Seller_AfzG4cLrdZ1oW
In reply to: Seller_rrgrWJDEVylTk’s post

Unfortunately, Amazon’s actual return policy is unlimited. We had a return on a food product from 13 months ago where FBA accepted it, returned to inventory and then sent it back out. The customer who then received a 13 month+ old item was appalled- quite rightly so too. The fault of FBA but the seller gets punished.

As a customer, you can return literally anything to FBA if you select ‘arrived damaged’ as a return reason. 2 weeks, 6 months, 2 years- it doesn’t matter. Amazon will automatically accept FBA returns as the 3P seller is paying for it.

If anyone has found a way to combat this blatant customer fraud (which Amazon seemingly do not care about) then please let me know as this damages all of us who use FBA and is unfortunately becoming more widespread.

00
user profile
Seller_AfzG4cLrdZ1oW
In reply to: Seller_rrgrWJDEVylTk’s post

Unfortunately, Amazon’s actual return policy is unlimited. We had a return on a food product from 13 months ago where FBA accepted it, returned to inventory and then sent it back out. The customer who then received a 13 month+ old item was appalled- quite rightly so too. The fault of FBA but the seller gets punished.

As a customer, you can return literally anything to FBA if you select ‘arrived damaged’ as a return reason. 2 weeks, 6 months, 2 years- it doesn’t matter. Amazon will automatically accept FBA returns as the 3P seller is paying for it.

If anyone has found a way to combat this blatant customer fraud (which Amazon seemingly do not care about) then please let me know as this damages all of us who use FBA and is unfortunately becoming more widespread.

00
Reply
user profile
Seller_qCHuTn5dPLaer
In reply to: Seller_rrgrWJDEVylTk’s post

The EU directive 1999/44/EC says the following:
‘A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.’
That is what Amazon is following and many customers use that loophole to return their phones and TVs after using them for 2 years. Needless to say that you just fire up the chat with Customer services and simply tell them that your device is now broken and you urgently require a refund. On Amazon it is easy-peasy unfortunately :man_facepalming:

10
user profile
Seller_qCHuTn5dPLaer
In reply to: Seller_rrgrWJDEVylTk’s post

The EU directive 1999/44/EC says the following:
‘A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.’
That is what Amazon is following and many customers use that loophole to return their phones and TVs after using them for 2 years. Needless to say that you just fire up the chat with Customer services and simply tell them that your device is now broken and you urgently require a refund. On Amazon it is easy-peasy unfortunately :man_facepalming:

10
Reply