Hello @Seller_zJeraueNbDH1s,

Thanks for using the Forums to get in touch with us. I can understand not receiving updates after your video verification can be very frustrating. I would like to help you with all your questions.

I will try and provide some general guidance. For greater detail concerning your specific situation, please provide an ASIN, Case ID or Performance Notification. With that information and the help from an internal team, I am able to research in greater detail.

Seller_zJeraueNbDH1s

I received an email for a video call verification in December. I completed that. I submitted all of the documentation that was requested on several ASINs, I have sent subsequent information as well via email. I have not heard anything yet. I cannot send anything into FBA, but can merchant fulfill.

I am also not able to distribute any money, I have called and emails several times with no response or help.

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Please do follow up with a Case ID.

For some additional information you might find these help pages beneficial, if not now, possibly in the future. Prepare for your identity verification video call andInvoice requirements for appealing a policy violation

I look forward to your response. Thank you for reaching out on the Forums.

April