I can't get supplier invoice documentation
I was scammed by a third-party management company (Ecom Partners Inc. who then passed me off to The HG Academy) who handled everything for my store (stupid decision on my part). They have since disappeared and won't answer communication. All I have is the inventory invoices they gave me. My store has been deactivated by Amazon and I keep being told to "submit the documentation from the supplier to reactivate the account." But I can't get that documentation and have no way to get it. I don't even know who the initial supplier was. They handled all brand approvals too (supposedly). What am I supposed to do? I just want to close this store permanently but Amazon won't do that until it's re-activated. They won't re-activate the store until they get supplier documentation, which I can't get ever. So how do I close this store?
I can't get supplier invoice documentation
I was scammed by a third-party management company (Ecom Partners Inc. who then passed me off to The HG Academy) who handled everything for my store (stupid decision on my part). They have since disappeared and won't answer communication. All I have is the inventory invoices they gave me. My store has been deactivated by Amazon and I keep being told to "submit the documentation from the supplier to reactivate the account." But I can't get that documentation and have no way to get it. I don't even know who the initial supplier was. They handled all brand approvals too (supposedly). What am I supposed to do? I just want to close this store permanently but Amazon won't do that until it's re-activated. They won't re-activate the store until they get supplier documentation, which I can't get ever. So how do I close this store?
0 replies
Seller_kIukTwdhvntAp
" So how do I close this store?"
The simple (but painful) answer is YOU CAN'T! At least not until you get documents.
The even more painful part is that even if you COULD close the account you will never be able (in theory) to open another account on here.
Sad to say but this is a classic example of what AA calls 'a softer, easier way' as a method for selling on Amazon (and any other sites).
Those methods seldom work as intended.
Atlas_Amazon
Hello @Seller_5HD9DRwWnivhp
Thank you for the information provided regarding what has occurred with your account.
From the information provided, the account closure will not be possible. If you cannot provide the documentation being requested, our team will not be able to take the action for the closure.
We would recommend ensuring that your selling plan has been downgraded to an individual so that you are no longer charged the monthly fee. If this step has been taken, then no additional action should be required for the account settings.
For any other questions, please continue to refer to this thread for support.
Best,
Atlas
