Amazon seller account has been deactivated
Hi,
My account was suspended, Due to A to Z Claims?
I have open 5 cases but every time they ask " We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:
– Greater detail on the root cause(s) of not receiving orders or late receipt of orders.
– Greater detail on the actions you have taken to resolve not receiving orders or late receipt of orders.
– Greater detail on the steps you have taken to prevent not receiving orders or late receipt of orders going forward.’’
Do someone knows where i can found their answers ? It is been 2 weeks that myaccount remain suspended…
Amazon seller account has been deactivated
Hi,
My account was suspended, Due to A to Z Claims?
I have open 5 cases but every time they ask " We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:
– Greater detail on the root cause(s) of not receiving orders or late receipt of orders.
– Greater detail on the actions you have taken to resolve not receiving orders or late receipt of orders.
– Greater detail on the steps you have taken to prevent not receiving orders or late receipt of orders going forward.’’
Do someone knows where i can found their answers ? It is been 2 weeks that myaccount remain suspended…
0 replies
Seller_DROodOAYHftnc
Search this forum and you will find literally dozens of posts detailing EXACTLY how to respond to this scenario.
The main thing seems to be properly giving detail of the root cause , not what happened, but they want to know WHY it happened, and what you HAVE done about it, not what you’re going to do.
Seller_0M8JFRoTSDvr0
I coordinate with our amazon Account Manager and send the root case 5 time with the help of manager But every time received same reply from amazon.
Seller_Wqg5EgqxuOwDD
If you post your latest POA the forum can have a look at it and hopefully help. Be sure to remove any personal info.
Seller_YDAKU54O1RwSx
Hi
My account has also been deactivated since Wednesday, any idea how long they take to respond. They’ve only emailed saying we are conducting your review, but the timeline initially given was 1-2 days.
Seller_5CaidGS335rcI
Hi @7STARSFOAM,
The reason for your plan of action not getting accepted after multiple submission is because it lacks consistency and detail explanation of your actions and plans for account maintenance.
To be able to reply with a viable plan of action it is very important that you understand the types of issues that have been raised on the account. After reading your submission, it appears that your selling account has faced more than one issue including logistics as one of them.
In my recommendation, it would be good if you make a fresh new submission after downloading the order defect rate report from seller central. The report will give the list of order ids that are impacting your account health along with the type of complaint raised by each buyer on the account.
Identify the issues on the account and prepare a plan of action stating the cause of the complaint on the account and not merely the types of complaint you have received.
What is the issue?
The reason for the issue on the account?
Why did the buyer raise such an issue on the account?
If there was a logistic issue, what was the reason for same?
Was there any miss from the logistic partner?
Were the shipments, shipped on time?
Did you provide the buyers with tracking details?
These few questions will help in locating the reason for claims on the account.
Follow this by the remedial steps you are taking to resolve the issues on the account.
What is the steps you have taken to resolve the logistic issue on the account?
What is the timeline you will require to implement the suggested changes?
What is the method used to bring in the changes, describe the process you are implementing.
This will help in formulating the corrective action and lay path for future steps that will avoid reoccurrence of these issues on the account.
How would you ensure the performance metric is maintained?
Is there a checklist that you will abide by before dispatch of the products to buyers?
What is the long run plan for account maintenance?
Once you answer all the three questions of plan of action please submit the same by clicking on the reactivate your account option under performance tab.
Wishing you luck,
Fidak
Seller_gUWycwSsb4bLQ
I am in the entertaining position of having had my seller account deactivated for having an ODR in excess of 1% (2.something %) due to two negative reviews. One of them simply says “I hope my order arrives soon”.
Both orders were dispatched on time just before Christmas from the UK using Royal Mail - their US delivery partner is USPS which is very reliable 99% of the time. These two orders were delayed in delivery at the US end - one of them sitting in US customs for an inordinate length of time, the other I presume was late in delivery due to heavy volume of Christmas post for USPS.
Anyway Amazon want to know what I am going to do about it before reinstating my account. The answer to which is precisely nothing. The root cause was US customs and USPS. The action I have taken to remedy the defect for the customer is that the items arrived. The action I am taking to prevent it happening again is zero - I cannot control, or intervene in, the practices of either Customs or USPS once they have a parcel.
I’m finding it exhilarating and quite liberating to no longer be slaving away on behalf of Mr Bezos after five years in his salt mines. It wasn’t until Amazon themselves forced the issue by suspending me that I was able to step back and properly factor in the financial, time and stress cost of selling on this platform. Everything from random rule changes to system failures, inventory breakdowns, inconsistency of rule applications between vendors, actively enabling corrupt customers, ignoring a tsunami of vendor violations from one particular country, a non functioning messaging system, seller support that isn’t actually support for sellers, unreasonable review procedures and many, many more.
So many other ways and places to sell for better reward, with more dignity and without the constantly niggling knowledge that we are just exploitable cogs in this behemoth’s absolutely uncaring machine.
Ta, ta Jeffrey, find yourself another mug old chum. 
Seller_9ocUpTuzi96Jh
Hello. Our account was deactivated, however, didn’t give any reason and no communication about the root of the problem. We have been emailing Amazon Seller Support to find out the reason so we can do a POA. However, we are getting just templated responses saying " you didn’t address the issue so your account cannot be reactivated". How can we address the cause without knowing what it is? Thanks for any advise you guys can provide.
