Inconsistent invoice reviewing for seller applications
I’ve submitted an invoice from a supplier I’ve used before - the exact same supplier whose invoices have been approved multiple times for other brand applications - yet this time Amazon is rejecting it, claiming:
“You have provided a retail receipts file. We are unable to accept retail receipts, online order confirmations, packing slips, sales orders, pro forma invoices, or sales quotes for approval. Provide an invoice from a manufacturer, distributor, or your supplier that shows the itemized list of goods that you bought.”
This is incredibly frustrating, as the document I submitted is a proper commercial invoice, not a retail receipt or order confirmation. I’ve checked it thoroughly and it meets all the criteria Amazon outlines: it shows the supplier’s full details, an itemized list of the products, dates, and all necessary transaction info.
I’ve submitted invoices from this supplier before without issue, so I honestly don’t understand the inconsistency here. Case log: 11018924132
@Seller_pXiU6IvYm8DUt can you please take another look at this? It’s starting to feel like these reviews are random rather than based on clear policy.
Would appreciate hearing if anyone else has run into this same issue!
Inconsistent invoice reviewing for seller applications
I’ve submitted an invoice from a supplier I’ve used before - the exact same supplier whose invoices have been approved multiple times for other brand applications - yet this time Amazon is rejecting it, claiming:
“You have provided a retail receipts file. We are unable to accept retail receipts, online order confirmations, packing slips, sales orders, pro forma invoices, or sales quotes for approval. Provide an invoice from a manufacturer, distributor, or your supplier that shows the itemized list of goods that you bought.”
This is incredibly frustrating, as the document I submitted is a proper commercial invoice, not a retail receipt or order confirmation. I’ve checked it thoroughly and it meets all the criteria Amazon outlines: it shows the supplier’s full details, an itemized list of the products, dates, and all necessary transaction info.
I’ve submitted invoices from this supplier before without issue, so I honestly don’t understand the inconsistency here. Case log: 11018924132
@Seller_pXiU6IvYm8DUt can you please take another look at this? It’s starting to feel like these reviews are random rather than based on clear policy.
Would appreciate hearing if anyone else has run into this same issue!
0 replies
Seller_P7ojo738oh4po
@Julia_Amazon @JiAlex_Amazon please help
Seller_76AUwmqvSyRIM
I hear what you are saying however, you said "commercial" invoice.
Does the invoice state "commercial invoice" or just "invoice"? Was it identical to the others you have supplied bar the items?
If it's the former, it won't be accepted.
Seller_mS10UjVYuuGor
If you're using it as a brand application it maybe the brand has tight control over who they allow to sell their product on Amazon rather than any problem with the invoice.
