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Seller_g9QQCpj246MIC

Product item quantity has been changed without knowledge

We have been selling a bottle of sparkling wine B003N7WR6W as a single unit for the last 15 years. We are not the only seller. A customer has just informed us that he only received 1 bottle and not 3 as advertised. Of course he only paid for 1 bottle. SS have forwarded my query to another department with a response in 24 hours. Has this happened to anyone and what can we do. We will not send the other 2 bottles the customer is expecting. The other seller currently selling it is also selling it as a price for a single bottle

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Seller_g9QQCpj246MIC

Product item quantity has been changed without knowledge

We have been selling a bottle of sparkling wine B003N7WR6W as a single unit for the last 15 years. We are not the only seller. A customer has just informed us that he only received 1 bottle and not 3 as advertised. Of course he only paid for 1 bottle. SS have forwarded my query to another department with a response in 24 hours. Has this happened to anyone and what can we do. We will not send the other 2 bottles the customer is expecting. The other seller currently selling it is also selling it as a price for a single bottle

Tags:Listing hijack
00
94 views
3 replies
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Seller_VUcjClrPIVFRy

Are you able to update the product images/quantity? as that listing is definitely showing as a 3 pack.

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Seller_KlbXZHzQGSDZv

Buy the the bottles from the other seller and complain when he does not send it out. We have had this before with threads went to seller support but they would not do anything put the price up to cover the box full that amazon were advertising and got shut down for price gouging. As the advert was fulfilled by amazon us we bought several and then got refunded when only singles arrived.

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Emma_Amazon

Hello @Seller_g9QQCpj246MIC,

I had a look at your ASIN, but it looks fine now, with only advertising 1 bottle. So I guess the problem was fixed already?

Best,

Emma

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Seller_g9QQCpj246MIC

Product item quantity has been changed without knowledge

We have been selling a bottle of sparkling wine B003N7WR6W as a single unit for the last 15 years. We are not the only seller. A customer has just informed us that he only received 1 bottle and not 3 as advertised. Of course he only paid for 1 bottle. SS have forwarded my query to another department with a response in 24 hours. Has this happened to anyone and what can we do. We will not send the other 2 bottles the customer is expecting. The other seller currently selling it is also selling it as a price for a single bottle

94 views
3 replies
Tags:Listing hijack
00
Reply
user profile
Seller_g9QQCpj246MIC

Product item quantity has been changed without knowledge

We have been selling a bottle of sparkling wine B003N7WR6W as a single unit for the last 15 years. We are not the only seller. A customer has just informed us that he only received 1 bottle and not 3 as advertised. Of course he only paid for 1 bottle. SS have forwarded my query to another department with a response in 24 hours. Has this happened to anyone and what can we do. We will not send the other 2 bottles the customer is expecting. The other seller currently selling it is also selling it as a price for a single bottle

Tags:Listing hijack
00
94 views
3 replies
Reply
user profile

Product item quantity has been changed without knowledge

by Seller_g9QQCpj246MIC

We have been selling a bottle of sparkling wine B003N7WR6W as a single unit for the last 15 years. We are not the only seller. A customer has just informed us that he only received 1 bottle and not 3 as advertised. Of course he only paid for 1 bottle. SS have forwarded my query to another department with a response in 24 hours. Has this happened to anyone and what can we do. We will not send the other 2 bottles the customer is expecting. The other seller currently selling it is also selling it as a price for a single bottle

Tags:Listing hijack
00
94 views
3 replies
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Seller_VUcjClrPIVFRy

Are you able to update the product images/quantity? as that listing is definitely showing as a 3 pack.

00
user profile
Seller_KlbXZHzQGSDZv

Buy the the bottles from the other seller and complain when he does not send it out. We have had this before with threads went to seller support but they would not do anything put the price up to cover the box full that amazon were advertising and got shut down for price gouging. As the advert was fulfilled by amazon us we bought several and then got refunded when only singles arrived.

00
user profile
Emma_Amazon

Hello @Seller_g9QQCpj246MIC,

I had a look at your ASIN, but it looks fine now, with only advertising 1 bottle. So I guess the problem was fixed already?

Best,

Emma

00
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user profile
Seller_VUcjClrPIVFRy

Are you able to update the product images/quantity? as that listing is definitely showing as a 3 pack.

00
user profile
Seller_VUcjClrPIVFRy

Are you able to update the product images/quantity? as that listing is definitely showing as a 3 pack.

00
Reply
user profile
Seller_KlbXZHzQGSDZv

Buy the the bottles from the other seller and complain when he does not send it out. We have had this before with threads went to seller support but they would not do anything put the price up to cover the box full that amazon were advertising and got shut down for price gouging. As the advert was fulfilled by amazon us we bought several and then got refunded when only singles arrived.

00
user profile
Seller_KlbXZHzQGSDZv

Buy the the bottles from the other seller and complain when he does not send it out. We have had this before with threads went to seller support but they would not do anything put the price up to cover the box full that amazon were advertising and got shut down for price gouging. As the advert was fulfilled by amazon us we bought several and then got refunded when only singles arrived.

00
Reply
user profile
Emma_Amazon

Hello @Seller_g9QQCpj246MIC,

I had a look at your ASIN, but it looks fine now, with only advertising 1 bottle. So I guess the problem was fixed already?

Best,

Emma

00
user profile
Emma_Amazon

Hello @Seller_g9QQCpj246MIC,

I had a look at your ASIN, but it looks fine now, with only advertising 1 bottle. So I guess the problem was fixed already?

Best,

Emma

00
Reply
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