Another Minimum Risk Pesticide endless support loop
We manufacture and sell a minimum risk pesticide and since January we have been dealing with various issues. On January 25th, we got a notice that the listing was 'subject to geographic sales restriction' - specifically for California. I was able to get this issue resolved fairly quickly on 4/18 (case ID 15106356111) and then a couple weeks later the entire listing was removed entirely!
On 4/30 I opened Case ID 15202948031 and submitted comprehensive details showing how our product complies with all the EPA regulations for minimum risk pesticides and all ingredients used. I was instructed by support to 'activate' the listing by creating a new product listing. When that did not work, I was told to 'delete' the listing and then relist. That did not work either.
After that I went back and forth for a month with support until on 6/4 they told me the listing was in the process of being reinstated. But, two days later, nothing. Since then its been back to square one.
PLEASE HELP!!!
Case ID 15202948031
@LeviDylan_AmazonI saw you helped another seller recently with a similar situation - are you able to assist?
Another Minimum Risk Pesticide endless support loop
We manufacture and sell a minimum risk pesticide and since January we have been dealing with various issues. On January 25th, we got a notice that the listing was 'subject to geographic sales restriction' - specifically for California. I was able to get this issue resolved fairly quickly on 4/18 (case ID 15106356111) and then a couple weeks later the entire listing was removed entirely!
On 4/30 I opened Case ID 15202948031 and submitted comprehensive details showing how our product complies with all the EPA regulations for minimum risk pesticides and all ingredients used. I was instructed by support to 'activate' the listing by creating a new product listing. When that did not work, I was told to 'delete' the listing and then relist. That did not work either.
After that I went back and forth for a month with support until on 6/4 they told me the listing was in the process of being reinstated. But, two days later, nothing. Since then its been back to square one.
PLEASE HELP!!!
Case ID 15202948031
@LeviDylan_AmazonI saw you helped another seller recently with a similar situation - are you able to assist?
0 replies
Glenn_Amazon
Hi there @Seller_PzCxPKVl4JHdE,
Thank you for reaching out. I believe the ASIN was reinstated but the listing needs to be recreated via an upload as indicated in the steps in your case. If you have any difficulties with your upload I would recommend reaching back out to Seller Support. Let me know if you hit any trouble uploading your listing again. Thank you.
-Glenn
