Non Partnered Freight Shipping - A to Z Claim Abuse
We ship many items using a variety of freight carriers. Customers continue to abuse the A to Z claim process because, Amazon shows "item may be lost" on the customer account due to the non partnered carrier use.
Although Amazon allows sellers to use a carrier not integrated with Amazon, they do not protect us from the customer's claiming "not received." There must be a solution to this...
Non Partnered Freight Shipping - A to Z Claim Abuse
We ship many items using a variety of freight carriers. Customers continue to abuse the A to Z claim process because, Amazon shows "item may be lost" on the customer account due to the non partnered carrier use.
Although Amazon allows sellers to use a carrier not integrated with Amazon, they do not protect us from the customer's claiming "not received." There must be a solution to this...
0 replies
Quincy_Amazon
Hello @Seller_xGoCZWi4ciH8M
Thank you for posting your inquiry to the Forums.
I came across your thread and wanted to provide this help page that provides guidance on preventing A-Z Claims. Please feel free to review the first section titled "shipping" as it has some information on mitigating delivery-related A-Z Claims.
Regards,
Quincy_Amazon
