Problem with Feedback Removal - entire feedback comment is a product review
We recently encountered a problem with the Automated Feedback Removal Manager.
The buyer's feedback in its entirety, and I quote: " Picture not very clear not happy it was for birthday gift can't gift it now"
The entire feedback comment is a product review. It should have been very clear to the "Feedback Removal Manager" that the feedback should be removed. But they rejected my request to appeal in a matter of seconds!
Moderators - Please could any one of you kindly assist to escalate this case for further review? Thank you @Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn
@Simon_Amazon @Spencer_Amazon @Winston_Amazon
Case ID 10193340352
Problem with Feedback Removal - entire feedback comment is a product review
We recently encountered a problem with the Automated Feedback Removal Manager.
The buyer's feedback in its entirety, and I quote: " Picture not very clear not happy it was for birthday gift can't gift it now"
The entire feedback comment is a product review. It should have been very clear to the "Feedback Removal Manager" that the feedback should be removed. But they rejected my request to appeal in a matter of seconds!
Moderators - Please could any one of you kindly assist to escalate this case for further review? Thank you @Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn
@Simon_Amazon @Spencer_Amazon @Winston_Amazon
Case ID 10193340352
0 replies
Simon_Amazon
Hello @Seller_j9nbblCHcVgo0,
Here Simon from Amazon.
I will request a second review and provide updates as soon as possible.
Best,
Simon
Simon_Amazon
Hello again @Seller_j9nbblCHcVgo0,
I just got confirmation from the team that the Feedback should have been removed.
Could you please confirm?
Best,
Simon
