A-Z claim counted against me due to Refund at first scan
Someone please look into this.
Order ID "112-2917160-8869060". Buyer opened a return. Then opened an A-Z claim.
They sent it back, "refund at first scan" happened, and I got hit with a defect. We shouldn't be forced into a defect because Amazon forces the money from our account. And due to A-Z claim, I can't even file a Safe-T claim.
We have closed an A-to-z Guarantee claim of $36.99 on order 112-2917160-8869060 because you issued a refund to the customer. No further action is required from you at this time but we have counted the claim against your Order Defect Rate.
A-Z claim counted against me due to Refund at first scan
Someone please look into this.
Order ID "112-2917160-8869060". Buyer opened a return. Then opened an A-Z claim.
They sent it back, "refund at first scan" happened, and I got hit with a defect. We shouldn't be forced into a defect because Amazon forces the money from our account. And due to A-Z claim, I can't even file a Safe-T claim.
We have closed an A-to-z Guarantee claim of $36.99 on order 112-2917160-8869060 because you issued a refund to the customer. No further action is required from you at this time but we have counted the claim against your Order Defect Rate.
0 replies
Seller_DdmPiA1p1S2Wu
Wow.. So, Amazon actually did the refund, but then says you're at fault for the A-Z claim that never should have been opened because they refunded all the while falsely claiming you did the refund. That is certainly the pits. I know not to refund a buyer while an A-Z claim is open, but I didn't realize that if it gets hit with RFS then the seller automatically loses the A-Z and gets a defect. The buyer put you between a rock and a hard place by opening an A-Z claim after they opened a return but before they returned the item, and then Amazon finished you off.
Joey_Amazon
Hello @Seller_2srXkS44rN39i,
Thank you for utilizing the forums and bringing this to our attention.
I'm going to request our internal team to review your case here. Give me some time and I will post on this thread once I have more information.
Thanks,
Joey
