need help with Featured offer eligiblity = NO
Need help with checking my eligibility for this ASIN for featured offer
B0B88PWMPW
17092416741
here is my case ID
need help with Featured offer eligiblity = NO
Need help with checking my eligibility for this ASIN for featured offer
B0B88PWMPW
17092416741
here is my case ID
0 replies
Cooper_Amazon
Good Evening @Seller_qaPBZHFx0Rb3Q,
Good to see you again. I took a look at CASE ID 17092416741, and Selling Partner Support mentioned your Late Shipment Rate is one of the reasons your Featured Offer Eligibility is being affected.
You can improve the possibility of becoming Featured Offer eligible by achieving and maintaining a Late shipment rate under the target of 4%. .
The Late shipment rate is the number of seller-fulfilled orders with a shipment confirmation after the expected ship date divided by the number of seller-fulfilled orders for a given period of time. Remember to confirm the shipment of orders by the expected ship date so that customers can see the status of their shipped orders online. You can read more about account metrics on our Seller Central help page -->HERE<--
Have you lowered your rate back down to below 4% ?
If yes, feel free to file a new case with Seller Support and mention that you late shipment rate is below 4% now and would like your ASINs featured offer eligibility re-evaluated.
Please let us know if you have any questions regarding the feedback shared above. Have a nice weekend.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Afternoon @Seller_qaPBZHFx0Rb3Q,
I wanted to follow up with you to let you know, at this time your Featured Offer Eligibility review is complete. While I cannot provide specific updates, any changes to your offers can be seen on your Manage Inventory page in Seller Central.
Thank you for your understanding and have a great day!
Cheers, Cooper_Amazon
