Brand Approval Rejected for Scholastic – Valid Invoice from Scholastic Inc. Not Accepted
Hi everyone,
I submitted a brand approval application for Scholastic and included a valid commercial invoice issued directly by Scholastic Inc. Education — the official brand owner and publisher.
The invoice includes:
- Invoice number and date
- My business name and address
- Product title: “What If You Had Animal Eyes?” (ISBN: 9781338101089)
- Quantity: 100 units
- Full payment and shipment confirmation
Despite meeting all documentation requirements, my application was rejected twice with the message: “The provided document cannot be accepted.”
I am confused why an invoice from the actual brand owner is not acceptable. I contacted support and they repeated the same response without clarifying what exactly was missing.
Case IDs:
- 17768129051
- 17778510881
Has anyone else faced this with Scholastic? Can someone from Amazon moderation help clarify why this invoice was rejected or escalate for manual review?
Thanks in advance.
Brand Approval Rejected for Scholastic – Valid Invoice from Scholastic Inc. Not Accepted
Hi everyone,
I submitted a brand approval application for Scholastic and included a valid commercial invoice issued directly by Scholastic Inc. Education — the official brand owner and publisher.
The invoice includes:
- Invoice number and date
- My business name and address
- Product title: “What If You Had Animal Eyes?” (ISBN: 9781338101089)
- Quantity: 100 units
- Full payment and shipment confirmation
Despite meeting all documentation requirements, my application was rejected twice with the message: “The provided document cannot be accepted.”
I am confused why an invoice from the actual brand owner is not acceptable. I contacted support and they repeated the same response without clarifying what exactly was missing.
Case IDs:
- 17768129051
- 17778510881
Has anyone else faced this with Scholastic? Can someone from Amazon moderation help clarify why this invoice was rejected or escalate for manual review?
Thanks in advance.
Seller_VA0Jy1RwHLH77
Hi, just a quick update.
I followed up with Scholastic again. Their latest response was:
“Our reps that work with Amazon are still working to remove this policy. They are not sending out any letters of authorization due to working with Amazon to have this new policy Amazon implemented removed.”
So at this time, Scholastic is not providing authorization letters and is trying to work directly with Amazon to change this policy. Unfortunately, there’s still no clear timeline, and I’m still waiting on their side to complete this process.
I’ll post again if there’s any progress.
Best, Asktake
12 replies
Seller_VA0Jy1RwHLH77
UPDATE:
I also contacted Selling Partner Support via live chat on May 26, 2025, and shared the invoice again during the conversation. Despite explaining that the invoice was issued directly by Scholastic Inc. Education and includes all required fields (invoice number, product, ISBN, quantity, payment, shipment, etc.), the response I received was:
> "We checked and confirm that our internal team investigation has completed, which have provided document cannot be accepted."
> "Our internal team do not accept online order confirmations, packing slips, sales orders, pro forma invoices, or sales quotes. Submit an invoice from your manufacturer, distributor, or your supplier."
I clarified again that Scholastic Inc. **is** the manufacturer, publisher, and supplier. The agent closed the case with the same boilerplate response.
I’m seeking help to understand what else is required, or why a direct invoice from the brand owner is being rejected. If any moderator can escalate this or provide guidance, I’d appreciate it.
Seller_nRFmxiQg4EGrw
I've heard about Scholastic cracking down, with some sellers having dozens or more listings pulled.
Do you have authorization FROM SCHOLASTIC to sell their products specifically on Amazon?
Seller_HRcJa1gdGHeov
This may be Scholastic but it is also equally likely that Amazon an Amazon bot is rejecting the invoice and the human handlers often refuse to question the bot (safer for them). I'll copy the mods and see if they can take a look at the case you provided and provide more insight.
Amazon rejecting valid invoices is a real problem right now and needs to be addressed.
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Cooper_Amazon
Good Afternoon @Seller_VA0Jy1RwHLH77,
I wanted to stop by as I took a look at the CASE IDs 17768129051 and 17778510881.
There are categories, brands and specific products that require approval so our customers can shop with confidence here on Amazon. It appears since you are not the brand owner, if you have a relationship with the brand/publisher (which it sounds like you do based on the replies above), you should have them add you as an authorized 3rd party reseller through Brand Registry (on their end). Once that has occurred you can attempt to list again and if you still have any issues reach out to support letting them know you are now in the brand's Brand Registry approved list.
Please let us know if you require any additional assistance or you may reach out to Selling Partner Support at anytime. Have a wonderful rest of the week.
Sincerely, Cooper_Amazon
Seller_VA0Jy1RwHLH77
Thank you, Cooper, for taking the time to look into my case and provide guidance.
You’re correct — I do have an active trade account with Scholastic and have made direct purchases from them. However, I was not aware that authorization through Brand Registry was required in addition to providing a valid invoice.
I will reach out to Scholastic and ask if they can add my business as an authorized 3rd party reseller in Amazon Brand Registry.
In the meantime, I truly appreciate your clarification and support in this matter. If I run into further issues after that step, I will follow up accordingly.
Thanks again and have a great week!
Seller_TgGsdvOx5FQvc
Hi,
I want to check, were you successful at the end with ungating Scholastic? Was the guidance from Cooper helpful?
Please advise
Thanks
Seller_TgGsdvOx5FQvc
Hi,
Checking again, were you able at the end to list Scholastic? Did Cooper's advise helped you?
Please advise
Thanks
Seller_VA0Jy1RwHLH77
Hi,
Thanks for checking in.
I followed Cooper’s advice and contacted Scholastic directly with a request to be added as an authorized third-party reseller in their Brand Registry. They confirmed on June 9th that they are currently working with Amazon to resolve the issue and “correct this.”
As of now, I’m still waiting for the update from Amazon that would allow me to list Scholastic products. So Cooper’s suggestion was helpful in pointing me in the right direction — but the process is still ongoing.
I’ll be happy to share an update once the issue is fully resolved.
Best, Asktake.
Seller_VA0Jy1RwHLH77
Hi, just a quick update.
I followed up with Scholastic again. Their latest response was:
“Our reps that work with Amazon are still working to remove this policy. They are not sending out any letters of authorization due to working with Amazon to have this new policy Amazon implemented removed.”
So at this time, Scholastic is not providing authorization letters and is trying to work directly with Amazon to change this policy. Unfortunately, there’s still no clear timeline, and I’m still waiting on their side to complete this process.
I’ll post again if there’s any progress.
Best, Asktake
Cooper_Amazon
Good Evening @Seller_VA0Jy1RwHLH77
Thanks for continuing to keep us posted with updates. If you'd like to, you can mark your response:
“Our reps that work with Amazon are still working to remove this policy. They are not sending out any letters of authorization due to working with Amazon to have this new policy Amazon implemented removed.”
So at this time, Scholastic is not providing authorization letters and is trying to work directly with Amazon to change this policy. Unfortunately, there’s still no clear timeline, and I’m still waiting on their side to complete this process.
as "Most helpful response" using the three dots in the upper right hand corner of your post just in case if other seller's find themselves in a similar situation, your answer will be right at the top. Your discussion will have a green checkmark when searched within the forums validating that your response is the latest update on this issue.
Sincerely, Cooper_Amazon
