Suspended Account - Multiple Account
2 days ago my account was suspended because it was associated with another account. But the account they associated is the only account I already use. I received an email saying that your Veritya Uk Ltd account was found to be associated with your Veritya Uk Ltd account. There is a big mistake here. Already one account and one company are associated with each other. When I explained it as Apeal, it was rejected. I never had another account. I did not try to open a new account. 3 days ago, I realized that while there were only 9 European countries in my account, 3 North American countries were added. I received an e-mail that my account was closed due to identity verification in North America. I did not care about this mail because I did not think of selling in North America anyway. But yesterday, my European account, which I have been actively selling for 1 year, was unfairly suspended on the grounds of association. I am attaching the incoming mails. I have no idea how to activate my account since I have no policy violations or association actions claimed by Amazon. Please help me. Thank you.
May 13th Mail for North America: (I didn't care because I don't sell in North America and I didn't think about it.)
Dear Seller,
Your Amazon selling account has been deactivated in accordance with Section 3 of the Business Solutions Agreement. Amazon’s Business Solutions Agreement can be found here.
Why is this happening?
We have reviewed your account and would like to confirm your identity.
How do I verify my identity?
To verify your identity, you need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here.
After we receive your response on this form, we will invite you for the interview on one of your preferred time slots, 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.
We’re here to help.
On May 17, 2024, My European Account Suspend Mail;
Hello,
Your Amazon co uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account VERITYA+UK+LTD which was enforced for violating one of our policies. As a result, you may no longer use the VERITYA+UK+LTD Selling account to sell on Amazon uk.
How do I reactivate my account?
In order to reactivate this Selling account, VERITYA+UK+LTD please follow the below steps:
1. You must first reactivate the account associated with VERITYA+UK+LTD by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, VERITYA+UK+LTD by using this link: sellercentral . When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – VERITYA+UK+LTD ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this Amazon co uk notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognise the above account and believe this de-activation was in error, please submit an appeal following this link: sellercentral amazon co uk notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals amazoncouk. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
Regards,
Seller Performance Team
Suspended Account - Multiple Account
2 days ago my account was suspended because it was associated with another account. But the account they associated is the only account I already use. I received an email saying that your Veritya Uk Ltd account was found to be associated with your Veritya Uk Ltd account. There is a big mistake here. Already one account and one company are associated with each other. When I explained it as Apeal, it was rejected. I never had another account. I did not try to open a new account. 3 days ago, I realized that while there were only 9 European countries in my account, 3 North American countries were added. I received an e-mail that my account was closed due to identity verification in North America. I did not care about this mail because I did not think of selling in North America anyway. But yesterday, my European account, which I have been actively selling for 1 year, was unfairly suspended on the grounds of association. I am attaching the incoming mails. I have no idea how to activate my account since I have no policy violations or association actions claimed by Amazon. Please help me. Thank you.
May 13th Mail for North America: (I didn't care because I don't sell in North America and I didn't think about it.)
Dear Seller,
Your Amazon selling account has been deactivated in accordance with Section 3 of the Business Solutions Agreement. Amazon’s Business Solutions Agreement can be found here.
Why is this happening?
We have reviewed your account and would like to confirm your identity.
How do I verify my identity?
To verify your identity, you need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here.
After we receive your response on this form, we will invite you for the interview on one of your preferred time slots, 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.
We’re here to help.
On May 17, 2024, My European Account Suspend Mail;
Hello,
Your Amazon co uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account VERITYA+UK+LTD which was enforced for violating one of our policies. As a result, you may no longer use the VERITYA+UK+LTD Selling account to sell on Amazon uk.
How do I reactivate my account?
In order to reactivate this Selling account, VERITYA+UK+LTD please follow the below steps:
1. You must first reactivate the account associated with VERITYA+UK+LTD by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, VERITYA+UK+LTD by using this link: sellercentral . When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – VERITYA+UK+LTD ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this Amazon co uk notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognise the above account and believe this de-activation was in error, please submit an appeal following this link: sellercentral amazon co uk notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals amazoncouk. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
Regards,
Seller Performance Team
5 replies
Seller_BoaBTIPkqA5Hf
Hiya,
Currently having exactly the same problem, still trying to figure out the best course of action. Not having much luck with seller support at current moment in time
Seller_RlZVPg3d6ZUGP
You need to activate all your accounts one at a time, if its the North America one needing ID then you need to do that first then appeal the others
Spencer_Amazon
Hello @Seller_D3DA1w2u9VvSR,
I am Spencer with Amazon.
Have you been able to reactivate your accounts since you last posted?
Regards, Spencer
Seller_Q8CnET0jI7nF7
Hi. I have absolutely the same issue!! The same messages. The same USA letter and then Suspension email 5 days later to my ALL registered amazon countries.
I did open by mistake international account. I did not have plan to do that. I am only One Blitish store seller. and now i have 11 stores opened- and i am blocked due to Amercan account which i never used and never have plans to use.
Spencer_Amazon
Hello @Seller_Q8CnET0jI7nF7,
I am Spencer with Amazon.
Can you share some case IDs with me so I can look into that?
Regards, Spencer
Suspended Account - Multiple Account
2 days ago my account was suspended because it was associated with another account. But the account they associated is the only account I already use. I received an email saying that your Veritya Uk Ltd account was found to be associated with your Veritya Uk Ltd account. There is a big mistake here. Already one account and one company are associated with each other. When I explained it as Apeal, it was rejected. I never had another account. I did not try to open a new account. 3 days ago, I realized that while there were only 9 European countries in my account, 3 North American countries were added. I received an e-mail that my account was closed due to identity verification in North America. I did not care about this mail because I did not think of selling in North America anyway. But yesterday, my European account, which I have been actively selling for 1 year, was unfairly suspended on the grounds of association. I am attaching the incoming mails. I have no idea how to activate my account since I have no policy violations or association actions claimed by Amazon. Please help me. Thank you.
May 13th Mail for North America: (I didn't care because I don't sell in North America and I didn't think about it.)
Dear Seller,
Your Amazon selling account has been deactivated in accordance with Section 3 of the Business Solutions Agreement. Amazon’s Business Solutions Agreement can be found here.
Why is this happening?
We have reviewed your account and would like to confirm your identity.
How do I verify my identity?
To verify your identity, you need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here.
After we receive your response on this form, we will invite you for the interview on one of your preferred time slots, 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.
We’re here to help.
On May 17, 2024, My European Account Suspend Mail;
Hello,
Your Amazon co uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account VERITYA+UK+LTD which was enforced for violating one of our policies. As a result, you may no longer use the VERITYA+UK+LTD Selling account to sell on Amazon uk.
How do I reactivate my account?
In order to reactivate this Selling account, VERITYA+UK+LTD please follow the below steps:
1. You must first reactivate the account associated with VERITYA+UK+LTD by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, VERITYA+UK+LTD by using this link: sellercentral . When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – VERITYA+UK+LTD ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this Amazon co uk notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognise the above account and believe this de-activation was in error, please submit an appeal following this link: sellercentral amazon co uk notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals amazoncouk. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
Regards,
Seller Performance Team
Suspended Account - Multiple Account
2 days ago my account was suspended because it was associated with another account. But the account they associated is the only account I already use. I received an email saying that your Veritya Uk Ltd account was found to be associated with your Veritya Uk Ltd account. There is a big mistake here. Already one account and one company are associated with each other. When I explained it as Apeal, it was rejected. I never had another account. I did not try to open a new account. 3 days ago, I realized that while there were only 9 European countries in my account, 3 North American countries were added. I received an e-mail that my account was closed due to identity verification in North America. I did not care about this mail because I did not think of selling in North America anyway. But yesterday, my European account, which I have been actively selling for 1 year, was unfairly suspended on the grounds of association. I am attaching the incoming mails. I have no idea how to activate my account since I have no policy violations or association actions claimed by Amazon. Please help me. Thank you.
May 13th Mail for North America: (I didn't care because I don't sell in North America and I didn't think about it.)
Dear Seller,
Your Amazon selling account has been deactivated in accordance with Section 3 of the Business Solutions Agreement. Amazon’s Business Solutions Agreement can be found here.
Why is this happening?
We have reviewed your account and would like to confirm your identity.
How do I verify my identity?
To verify your identity, you need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here.
After we receive your response on this form, we will invite you for the interview on one of your preferred time slots, 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.
We’re here to help.
On May 17, 2024, My European Account Suspend Mail;
Hello,
Your Amazon co uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account VERITYA+UK+LTD which was enforced for violating one of our policies. As a result, you may no longer use the VERITYA+UK+LTD Selling account to sell on Amazon uk.
How do I reactivate my account?
In order to reactivate this Selling account, VERITYA+UK+LTD please follow the below steps:
1. You must first reactivate the account associated with VERITYA+UK+LTD by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, VERITYA+UK+LTD by using this link: sellercentral . When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – VERITYA+UK+LTD ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this Amazon co uk notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognise the above account and believe this de-activation was in error, please submit an appeal following this link: sellercentral amazon co uk notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals amazoncouk. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
Regards,
Seller Performance Team
Suspended Account - Multiple Account
2 days ago my account was suspended because it was associated with another account. But the account they associated is the only account I already use. I received an email saying that your Veritya Uk Ltd account was found to be associated with your Veritya Uk Ltd account. There is a big mistake here. Already one account and one company are associated with each other. When I explained it as Apeal, it was rejected. I never had another account. I did not try to open a new account. 3 days ago, I realized that while there were only 9 European countries in my account, 3 North American countries were added. I received an e-mail that my account was closed due to identity verification in North America. I did not care about this mail because I did not think of selling in North America anyway. But yesterday, my European account, which I have been actively selling for 1 year, was unfairly suspended on the grounds of association. I am attaching the incoming mails. I have no idea how to activate my account since I have no policy violations or association actions claimed by Amazon. Please help me. Thank you.
May 13th Mail for North America: (I didn't care because I don't sell in North America and I didn't think about it.)
Dear Seller,
Your Amazon selling account has been deactivated in accordance with Section 3 of the Business Solutions Agreement. Amazon’s Business Solutions Agreement can be found here.
Why is this happening?
We have reviewed your account and would like to confirm your identity.
How do I verify my identity?
To verify your identity, you need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here.
After we receive your response on this form, we will invite you for the interview on one of your preferred time slots, 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.
We’re here to help.
On May 17, 2024, My European Account Suspend Mail;
Hello,
Your Amazon co uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account VERITYA+UK+LTD which was enforced for violating one of our policies. As a result, you may no longer use the VERITYA+UK+LTD Selling account to sell on Amazon uk.
How do I reactivate my account?
In order to reactivate this Selling account, VERITYA+UK+LTD please follow the below steps:
1. You must first reactivate the account associated with VERITYA+UK+LTD by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, VERITYA+UK+LTD by using this link: sellercentral . When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – VERITYA+UK+LTD ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this Amazon co uk notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognise the above account and believe this de-activation was in error, please submit an appeal following this link: sellercentral amazon co uk notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals amazoncouk. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
Regards,
Seller Performance Team
5 replies
5 replies
Seller_BoaBTIPkqA5Hf
Hiya,
Currently having exactly the same problem, still trying to figure out the best course of action. Not having much luck with seller support at current moment in time
Seller_RlZVPg3d6ZUGP
You need to activate all your accounts one at a time, if its the North America one needing ID then you need to do that first then appeal the others
Spencer_Amazon
Hello @Seller_D3DA1w2u9VvSR,
I am Spencer with Amazon.
Have you been able to reactivate your accounts since you last posted?
Regards, Spencer
Seller_Q8CnET0jI7nF7
Hi. I have absolutely the same issue!! The same messages. The same USA letter and then Suspension email 5 days later to my ALL registered amazon countries.
I did open by mistake international account. I did not have plan to do that. I am only One Blitish store seller. and now i have 11 stores opened- and i am blocked due to Amercan account which i never used and never have plans to use.
Spencer_Amazon
Hello @Seller_Q8CnET0jI7nF7,
I am Spencer with Amazon.
Can you share some case IDs with me so I can look into that?
Regards, Spencer
Seller_BoaBTIPkqA5Hf
Hiya,
Currently having exactly the same problem, still trying to figure out the best course of action. Not having much luck with seller support at current moment in time
Seller_BoaBTIPkqA5Hf
Hiya,
Currently having exactly the same problem, still trying to figure out the best course of action. Not having much luck with seller support at current moment in time
Seller_RlZVPg3d6ZUGP
You need to activate all your accounts one at a time, if its the North America one needing ID then you need to do that first then appeal the others
Seller_RlZVPg3d6ZUGP
You need to activate all your accounts one at a time, if its the North America one needing ID then you need to do that first then appeal the others
Spencer_Amazon
Hello @Seller_D3DA1w2u9VvSR,
I am Spencer with Amazon.
Have you been able to reactivate your accounts since you last posted?
Regards, Spencer
Spencer_Amazon
Hello @Seller_D3DA1w2u9VvSR,
I am Spencer with Amazon.
Have you been able to reactivate your accounts since you last posted?
Regards, Spencer
Seller_Q8CnET0jI7nF7
Hi. I have absolutely the same issue!! The same messages. The same USA letter and then Suspension email 5 days later to my ALL registered amazon countries.
I did open by mistake international account. I did not have plan to do that. I am only One Blitish store seller. and now i have 11 stores opened- and i am blocked due to Amercan account which i never used and never have plans to use.
Seller_Q8CnET0jI7nF7
Hi. I have absolutely the same issue!! The same messages. The same USA letter and then Suspension email 5 days later to my ALL registered amazon countries.
I did open by mistake international account. I did not have plan to do that. I am only One Blitish store seller. and now i have 11 stores opened- and i am blocked due to Amercan account which i never used and never have plans to use.
Spencer_Amazon
Hello @Seller_Q8CnET0jI7nF7,
I am Spencer with Amazon.
Can you share some case IDs with me so I can look into that?
Regards, Spencer
Spencer_Amazon
Hello @Seller_Q8CnET0jI7nF7,
I am Spencer with Amazon.
Can you share some case IDs with me so I can look into that?
Regards, Spencer
