Case open since November/23
I began selling a product on Amazon in April last year. After 4 months, the products were suspended because Amazon requires the Children’s Product Certificate (CPC) for the category. I initiated a removal order for all units that were FBA. On November/23, I conducted the testing for the products and submitted all the documents to Amazon. The product has five color variations. 3 of them were accepted, while two remain under review. I have contacted Amazon several times and opened multiple cases, and yet, almost a year later, my products still have not been approved. I have a significant inventory in my warehouse and am unable to sell due to their mistake. What should I do?
Case open since November/23
I began selling a product on Amazon in April last year. After 4 months, the products were suspended because Amazon requires the Children’s Product Certificate (CPC) for the category. I initiated a removal order for all units that were FBA. On November/23, I conducted the testing for the products and submitted all the documents to Amazon. The product has five color variations. 3 of them were accepted, while two remain under review. I have contacted Amazon several times and opened multiple cases, and yet, almost a year later, my products still have not been approved. I have a significant inventory in my warehouse and am unable to sell due to their mistake. What should I do?
0 replies
Atlas_Amazon
Hello @Seller_QfQVZj7jQFoLH
Thank you for the information provided regarding the case that you have open as of now. I understand that time has passed since the original case was submitted. Would you be able to provide the information relating to the specific case that you have the information on? We will require this information to be able to provide guidance moving forward.
Any other information or details you have on the situation should also be provided for additional review.
Best,
Atlas
Seller_qfjcJ0exPjsGB
[Moderator edit- Removed solicitation]
Stevie_Amazon
Hey there @Seller_QfQVZj7jQFoLH,
I do apologize for the time it has taken for me to engage with you here.
I did receive an update from the team and it does appear your product compliance issue has been resolved in case ID 12793960951. Your ASIN should now be active!
Please feel free to drop in and confirm this or, alternatively, let us know if you still need assistance.
All the best,
Stevie.
