Amazon buy shipping Evri adjustment charges
Hi, Has anyone had adjustments for Evri parcels bought through Amazon?
We are getting charged twice.
Customer-Entered Dimensions: 19 X 12 X 12 CM Weight: 1000 G
Carrier-Audited Dimensions: 19 X 12 X 12 CM Weight: 1000 G
Other chargeback -£4.88
Other chargeback -£1.22
Other chargeback -£1.22
Amount already paid: £4.09
Total Charge from Carrier -£8.78
So we are paying £8.78 for a parcel 19 X 12 X 12 CM Weight: 1000 G?
Up until today we have a total of 359 parcels similar (total extra charges are £1144.26)
I can see it is off my bi-weekly payments.
Anyone else had this?
3 lines on top left > payments > "Transaction View" tab > "Transaction type" set to "delivery labels purchased through Amazon" > Update
Then you will see the table, have a look at the column "Product Details" look for adjustments.
Evri finance team are looks at it for us.
Any helps would be great.
Andy
0 replies
Seller_k2X0L9mVRT0pW
I was getting all sorts of extra charges on my Evri deliveries bought through Amazon and also the odd credit.?? I couldn’t get any explanation as to what they were for so I buy direct from Evri now and input the tracking manually.
Seller_wK6nUuxgJ5ATw
I have an update from Evri saying, It appears there has been an error regarding Revenue Protection charges.
They are going through it and issuing a credit.
I would suggest other people check their Amazon shipping Evri charges, ours is just from October to now.
Seller_WeZBRPrQIS3f8
We have also had this on over 1600 shipping labels yesterday.
Did anyone get any reversed?
Have you managed to stop it from carrying on?
I called EVRI - but they didn't know what it was.
Seller_NKHBoM2j6x8L3
Yes had a load today.
50p extra on a load of packages that were defo in weight and size.
How do we get the charges refunded?
All i had from Amazon (not helpful) help line was a load of crap about how if a package is overweight it will get charged etc.... bla bla bla.
Seller_hk02yt1EBBFen
hope its sorted for your soon, but i would recommend you buy labels directly from Evri, via smart send.
btw upto 1kg with Evri is around £2.45 Reverse charge VAt via Packlink and similar price directly with Evri price + vat.
Seller_EsJ5pQ8TuyNOM
I had £2200 taken out of my account as "Other Charges" , literally hundreds of charges for an extra £5.22 on parcels i sent with Evri in November and December , even though the weights and dimensions were correct . Have spoken to someone at Evri and they said they new about it and we should get credited. As usual amazon give you generic answers not addressing the facts , trying to deflect so that they don't actually have to do actual work .
Its beyond a joke , they have £2200 of my money tied up for 2 weeks now.
Id advise everyone to look at the other charges on the financial pages. Our over charges came through on the 17th and 18th of January.
