Extending DD7 Policy Exclusion
Dear Sellers,
UPDATE: THE FOLLOWING COMMUNICATION IS ONLY FOR SELLERS WHO RECIEVED THE EMAIL WITH AN EXTENSION PROPOSITION BUT HAVE NOT RECEIVED A RESPONSE TO THEIR REQUEST.
If you need to extend the DD7 policy exclusion until September 2025 for your Amazon seller account, please follow these steps:
1. Send an email request from your Amazon email address to eu-uk-reserve-policy-extension@amazon.co.uk
2. In the email, make sure to include your Merchant token. Your Merchant token is a unique identifier for your seller account, and it's essential to include it in the email for proper identification and processing of your request.
3. Once you've sent the email with your Merchant token, Amazon will review your request and provide further instructions or assistance as needed.
If you have any further questions or need assistance, please feel free to comment this post.
Thank you,
Julia.
Extending DD7 Policy Exclusion
Dear Sellers,
UPDATE: THE FOLLOWING COMMUNICATION IS ONLY FOR SELLERS WHO RECIEVED THE EMAIL WITH AN EXTENSION PROPOSITION BUT HAVE NOT RECEIVED A RESPONSE TO THEIR REQUEST.
If you need to extend the DD7 policy exclusion until September 2025 for your Amazon seller account, please follow these steps:
1. Send an email request from your Amazon email address to eu-uk-reserve-policy-extension@amazon.co.uk
2. In the email, make sure to include your Merchant token. Your Merchant token is a unique identifier for your seller account, and it's essential to include it in the email for proper identification and processing of your request.
3. Once you've sent the email with your Merchant token, Amazon will review your request and provide further instructions or assistance as needed.
If you have any further questions or need assistance, please feel free to comment this post.
Thank you,
Julia.
110 replies
Seller_b2nb6TVZs3Vm1
Hi Julia
I have emailed them several times, including all the information you say they require and have never had a response. please can you look into it for me?
thanks
Seller_9taqMvg6lhFSe
I hope this message finds you well. I am writing to seek your urgent assistance regarding an issue I am currently facing with my account. I am unable to withdraw funds, and despite my best efforts, I cannot identify any errors or verification requests in my account settings. Additionally, I have not received any emails or notifications that might explain this situation.The delay in transferring funds is having a significant impact on my business, as I am unable to pay my invoices to suppliers. This is creating operational challenges, and I am concerned about the potential repercussions on my relationships with them.Could you please investigate this matter as soon as possible? Your prompt attention to this issue would be greatly appreciated, as it is critical to my business operations.Thank you for your help.Best regards,Mohsin {moderator edit, personal data removed}
Seller_n4Hrja1TGw0qT
We have asked for the extension as you advised as yet we have received nothing in regards to it and we have chased up twice with further emails, this is now impacting our business, can you help?
Seller_2ZNegWc1meW6E
Hi Julia,
I'm unaware of receiving an email with an extension proposition although it may have been missed by another member of staff. Is there a way of looking back at old emails to see whether we were offered the chance?
Either way, are we too late to request a DD7 Policy Exclusion?
Thanks,
Ash.
Seller_q6u9pEe8hEKeE
Hello! We have sent an email but received no info, could you please check our email.
This is very urgent as our business has been seriously affected by this new policy. Your help will be much appreciated!
Seller_4mvpF14wacAyg
Are people who have always been on DD+7 allowed to apply for this?
They keep kicking the can down the road with this policy year after year yet I have to stick to it because my account is "new", even though I have been trading for 4-5 years on Amazon.
Entire thing is unfair on all sellers.
Julia_Amzn
Hello @Seller_4mvpF14wacAyg, only sellers who received an email with the proposition for the DD7 Policy Exclusion Extension are eligible.
Seller_cRJ1Gyyltpkzi
Good Morning,
I was moved onto the DD+7 policy on the 18th my funds were supposed to show up into my account today following the delivery on the 23rd however all my money is being held in my account level reserve. My account is in good standing with no performance notifications. All transactions are showing as released with no transactions going into deferred, yesterday it stated I had £X of net proceeds due to be disbursed today however this has now gone back down to £0, with thousands being held.
I have requested a DD+7 extension via email however this is having a major impact on my business. Any help would be greatly appreciated
Seller_HHqjOaw5KJSwj
Hi,
We have sent an email but have had no response. Could you please check this for us.
This is having a major effect on our business. Any help would be much appreciated.
Seller_AnYTVQV9GhFGl
Hi, I also want to delay the DD+7 policy to take effect on 2025.9.30. Can you help me to extend it? Thanks
Seller_JkJ5Wu8mvvXN6
I have requested by email yesterday.
it is causing me concern as I am being hit all directions and my cashflow is suffering
Seller_YDAKU54O1RwSx
Hi
Can someone explain the benefit of this. By deferring it till September 2025 the same issues will happen again. I am also not happy with the DD+7 as I have a lot of funds stuck in the reserve.
