I've been trying to get my account reactivated for months.
Is there a seller support number I can call?
I've been trying to get my account reactivated for months.
Is there a seller support number I can call?
93 replies
Seller_kIukTwdhvntAp
Find the suspension notice and POST THAT but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
Seller_OvL8C4BJWiuS9
There is no number to call, do as NEVERLAST suggested.
Seller_t8zInoQx6UZDS
Sorry, but Seller Support is a joke! They are reading from a script! You can find all of their responses on the help page WORD FOR WORD! If you have any questions or concerns outside of what they can find in their script they will rush you off of the phone . I’ve been dealing with a similar issue for MONTHS now!! I’ve been patient, I’ve been nice but I’m waaay past that now! My family is literally suffering because of something that should be an easy fix!
I pray both our situations get resolved here. No one deserves to endure this much added stress simply trying to provide for their families. It’s already hard enough just figuring out which products to sell…
You’d think that a company as big as Amazon would provide their sellers with more diligent support.
LeviDylan_Amazon
Hello @Seller_wHVbp1jErc0Um,
Thank you for posting here on the Forums.
From the notification you shared, I see that your account has been deactivated for a violation of the multiple accounts policy and you would like some guidance on how to get this resolved.
I have reviewed the case log you provided and reached out to the appropriate teams about your situation. Your US account is deactivated due to your Sweden and United Kingdom stores that are deactivated for seller identity verification concerns.
To address this, you must login to those stores and provide ONE of the following documents (from those stores, not your US store) that match your information and business address listed in your seller central.
--a utility bill dated in the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.
OR
--a business license
To ensure your documents are not rejected, make sure that they meet the following requirements:
- Be valid (not expired, revoked, inactive or closed).
- Be high resolution and unobstructed (clear, readable, visible and in focus).
- Be complete and not cut off from any sides (not angled or cropped).
- Be a scanned image or photo of the original document taken from your mobile device's camera.
- Display the full document (front and back, if applicable).
- Be less than 50MB in size.
- Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, and JPEG. Do not include special characters in the file name (examples: $, &, or #).
- Be authentic and unaltered.
- Must not be password-protected.
- Be in one of these supported languages: Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document.
Once the UK and Sweden stores have been reactivated, I suggest to appeal in your US account explaining they are reactivated so your US store can be eligible for reinstatement.
I hope you have found this helpful. If you have any additional question, please respond here so we can guide you further. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Roxy_Amazon
Hello!
No. opening another account is not advisable. If you do so, it's highly likely that the new account will be linked to your old account and may be deactivated in the future. Our goal is to ensure all international accounts are in good standing before proceeding with their closure.
Regarding your case, I'm still awaiting an update. In the meantime, could you please confirm whether you were able to add the deposit payment to your UK account? This information will help us move forward with resolving your situation.
Thank you so much for your patience, @Seller_wHVbp1jErc0Um!
Best,
-Roxy
Seller_wHVbp1jErc0Um
Hi @Roxy_Amazon
Again its been almost 5 months with customer service and my account is still not unlocked.
Can I open another account and make it a premium account so I can talk to Customer Service about this? Could they help? Please address @Roxy_Amazon
I need to launch this product next month and I still have a lot to do once my account is active.
***I have verified and have been waiting for 4 weeks since I submitted my identity information.
***My tax information is complete.
@Roxy_Amazon Please can you get this issue fixed by Black Friday???
According to your earlier comment(s):
Let's work through this step-by-step to get it resolved.
Access your Amazon Seller Central account and switch over to the UK marketplace.
Go to Settings > Account Info > Business Information and locate the Business Address and Phone Number section.
Carefully update the address to match the Firestone location. Make sure to enter every detail exactly as it appears on the utility bill you previously provided.
Double-check that all the field entries are 100% accurate before saving the changes.
Refresh the page to verify the new address is correctly displayed.
Then, go ahead and resubmit the same documents you had sent before.
Also from your previous reply:
Also please check your Tax Information on the UK account.
Seller_wHVbp1jErc0Um
@Roxy_Amazon
As for your LLC response. But the account won't be in my name, it will be in the LLC. Does that make sense?
Seller_wHVbp1jErc0Um
@Roxy_Amazon
Also!
Roxy so I believe my cousin has a seller account thats professional. Can he call the support number on my behalf to help my reactivate my account??
Seller_wHVbp1jErc0Um
@Roxy_Amazon
Also,
Maybe theres a problem because the bank account owner is me (my name) and not my brand name (Atlast) . What can I do to fix this if this is the source of the problem?
Seller_wHVbp1jErc0Um
@Roxy_Amazon
Note that my name is called RADUENZ STUDIOS and the Business name is called ATLAST. Is that another source of the problem??
Thank you for your time.
Brandon
Roxy_Amazon
Hello @Seller_wHVbp1jErc0Um,
Yes, you can try to do that.
Also, have you received another link for ID verification? If so, I strongly recommend that you take the video call, not the picture this time.
And I also would like to let you know that I am still waiting for a resolution on your case since I've escalated your case. They are actively working on your case and I'll let you know as soon as I receive an message from them.
Please let me know.
Best,
-Roxy
Seller_wHVbp1jErc0Um
@Roxy_Amazon
Thank you for your response, I'll follow up with him in the meantime.
Could you answer my other questions while you wait for their response please?
1. As for your LLC response. But the account won't be in my name, it will be in the LLC. Does that make sense?
2. Maybe theres a problem because the bank account owner is me (my name) and not my brand name (Atlast) . What can I do to fix this if this is the source of the problem?
REFERENCE ATTACHED IMAGES
3.Note that my name is called RADUENZ STUDIOS and the Business name is called ATLAST. Is that another source of the problem??
Roxy_Amazon
Hello @Seller_wHVbp1jErc0Um,
Sure, I can answer your questions!
If you create a new account using different business information, Amazon's systems may still detect a relationship to your previous deactivated account. Amazon has sophisticated methods to identify linked accounts but unfortunately I cannot discuss them due to confidentiality.
Creating a new account to circumvent a previous deactivation is against Amazon's policies and will result in immediate suspension of the new account as well.
2. Maybe theres a problem because the bank account owner is me (my name) and not my brand name (Atlast) . What can I do to fix this if this is the source of the problem?
REFERENCE ATTACHED IMAGES
3.Note that my name is called RADUENZ STUDIOS and the Business name is called ATLAST. Is that another source of the problem??
Upon completion of the investigation, the team will contact me to communicate their decision. Once we receive this information, we can discuss and determine the appropriate next steps.
I wish you have a great day!
Best,
-Roxy
Seller_wHVbp1jErc0Um
Hi @Roxy_Amazon
It looks like I have been reactivated but I do need a letter of Authorization that looks like this here:
------------------------------------------------------------------------
+++++++++
[Letterhead of the company]
POWER TO ACT ON BEHALF OF THE COMPANY
The undersigned [name of Company here] (herein after, the “Company”), duly represented by (name and function) [add full name and function of the signatory here], confirms that [add full name of the Person of Contact here] is authorised to open a selling on payment account with Amazon Payments UK, accept the User Agreement and other Policies, have access to the selling on Amazon account, and initiate transactions in the name and on behalf of the Company.
Dated this
By:
------------------------------------------------------------------------
I have submitted the above information to the Amazon UK team and submitted a request for reactivation from the US team based on the emails that have been sent to me. I'm praying that I'll have full reactivation by Thanksgiving!
