I've been trying to get my account reactivated for months.
Is there a seller support number I can call?
I've been trying to get my account reactivated for months.
Is there a seller support number I can call?
93 replies
Seller_kIukTwdhvntAp
Find the suspension notice and POST THAT but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
Seller_OvL8C4BJWiuS9
There is no number to call, do as NEVERLAST suggested.
Seller_t8zInoQx6UZDS
Sorry, but Seller Support is a joke! They are reading from a script! You can find all of their responses on the help page WORD FOR WORD! If you have any questions or concerns outside of what they can find in their script they will rush you off of the phone . I’ve been dealing with a similar issue for MONTHS now!! I’ve been patient, I’ve been nice but I’m waaay past that now! My family is literally suffering because of something that should be an easy fix!
I pray both our situations get resolved here. No one deserves to endure this much added stress simply trying to provide for their families. It’s already hard enough just figuring out which products to sell…
You’d think that a company as big as Amazon would provide their sellers with more diligent support.
LeviDylan_Amazon
Hello @Seller_wHVbp1jErc0Um,
Thank you for posting here on the Forums.
From the notification you shared, I see that your account has been deactivated for a violation of the multiple accounts policy and you would like some guidance on how to get this resolved.
I have reviewed the case log you provided and reached out to the appropriate teams about your situation. Your US account is deactivated due to your Sweden and United Kingdom stores that are deactivated for seller identity verification concerns.
To address this, you must login to those stores and provide ONE of the following documents (from those stores, not your US store) that match your information and business address listed in your seller central.
--a utility bill dated in the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.
OR
--a business license
To ensure your documents are not rejected, make sure that they meet the following requirements:
- Be valid (not expired, revoked, inactive or closed).
- Be high resolution and unobstructed (clear, readable, visible and in focus).
- Be complete and not cut off from any sides (not angled or cropped).
- Be a scanned image or photo of the original document taken from your mobile device's camera.
- Display the full document (front and back, if applicable).
- Be less than 50MB in size.
- Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, and JPEG. Do not include special characters in the file name (examples: $, &, or #).
- Be authentic and unaltered.
- Must not be password-protected.
- Be in one of these supported languages: Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document.
Once the UK and Sweden stores have been reactivated, I suggest to appeal in your US account explaining they are reactivated so your US store can be eligible for reinstatement.
I hope you have found this helpful. If you have any additional question, please respond here so we can guide you further. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_wHVbp1jErc0Um
@Roxy_Amazon I’m following up on this, it has been a week. Please help me out
Seller_wHVbp1jErc0Um
@LeviDylan_Amazon Can you help me with this?
Roxy_Amazon
Hello @Seller_wHVbp1jErc0Um,
We are here to assist you! I've noticed that you've resubmitted your documents, and approximately 8 hours ago, they were denied once more.
Once again, I'm in contact with the responsible team. In fact, I'm currently awaiting a response on your behalf. As soon as I receive that answer, I'll be back here to share any updates with you.
Also if you receive any updates, please let us know as well.
Best,
-Roxy
Seller_wHVbp1jErc0Um
Hi @Roxy_Amazon
Thank you for your kind words, I figured out how to get the right bank information with Amazon UK/Sweden and will hopefully approve my account within the next few days for that bank deposit information.
I'm hoping that with this updated bank information that I resubmit my same information as my utility bill/identification and it will be approved on those grounds.
Please don't give up on me Roxy!
I'm looking forward to your next reply soon. Thank you so much @Roxy_Amazon
Roxy_Amazon
Hello @Seller_wHVbp1jErc0Um,
I understand this must be a frustrating situation for you, having your documents repeatedly rejected despite the changes you've made. I can imagine how stressful it must be trying to get your Amazon seller account fully reactivated. Please know I'm here with you!
I've reviewed the details, and it seems the issue is that even though you updated the address in your US account, the address on your UK account is still showing the old Grand Ave location. This mismatch is likely causing the repeated rejections.
Let's work through this step-by-step to get it resolved.
- Access your Amazon Seller Central account and switch over to the UK marketplace.
- Go to Settings > Account Info > Business Information and locate the Business Address and Phone Number section.
- Carefully update the address to match the Firestone location. Make sure to enter every detail exactly as it appears on the utility bill you previously provided.
- Double-check that all the field entries are 100% accurate before saving the changes.
- Refresh the page to verify the new address is correctly displayed.
- Then, go ahead and resubmit the same documents you had sent before.
I know it's frustrating having to go through this process, but updating the details should help resolve the issue.
Please let me know if you run into any other problems! I'm here to assist you through this and get your account fully reactivated. Thank you so much for your patience and kindness!
Best,
-Roxy
Roxy_Amazon
Also please check your Tax Information on the UK account.
Seller_wHVbp1jErc0Um
Hi @Roxy_Amazon
It looked like that information on my (Business and Contact Information) was updated and Also my (Tax Information) . On your end, does it say otherwise?
I've resubmitted the information for the teams review.
Best,
Brandon
Roxy_Amazon
Hello @Seller_wHVbp1jErc0Um,
Yes, you are going really well! Thanks for all the account updates you've made so far!
The next step is to login into the UK account and access the performance notifications there. Look for a message with the title: "Identity verification for your Amazon seller account" and choose one of the two provided options for completing your identity verification.
Please let me know how everything is going! I'm right here with you!
Best,
-Roxy
Roxy_Amazon
Hello!
No. opening another account is not advisable. If you do so, it's highly likely that the new account will be linked to your old account and may be deactivated in the future. Our goal is to ensure all international accounts are in good standing before proceeding with their closure.
Regarding your case, I'm still awaiting an update. In the meantime, could you please confirm whether you were able to add the deposit payment to your UK account? This information will help us move forward with resolving your situation.
Thank you so much for your patience, @Seller_wHVbp1jErc0Um!
Best,
-Roxy
