I've been shipping using Amazon provided labels for a while now. Great that they, SOMETIMES, protect us sellers in the case of a someone stating they didn't receive an item when it's clearly been delivered. There has been a clear uptick of deceiving buyers and it's infuriating. Returns are one thing, blatant theft is another, and yet Amazon will always back the buyer regardless of the circumstances. That aside, this is a new issue I have with the provided labels. Recently I shipped 100+ items for the holidays. The FedEx Economy option is one given to ship out which transfers to USPS at the final leg. I used this for a recent order and through much heartache (and headache) I finally found out WHY FedEx/USPS have no scans on this order whatsoever. The barcodes on the label don't scan at all. Now again, I've been shipping out for a while and I only have ONE FedEx drop off location, so no other location gets my FedEx shipments. They know me by name, they know I sell sports equipment, and they even remember the particular item shipped because they were the ones that brought to my attention it didn't scan. SO, I'm sure you know were this is going. No scan means no "delivery" scans, no tracking information, no nothing. It was never scanned delivered, nor was it even passed on to USPS (based on tracking from FedEx) and even if it was, I found the USPS tracking number isn't even showing on the label itself. So they can't even input it by hand if they wanted to. The FedEx number is there, which begs the question why the driver for initial pick up couldn't be bothered to at least scan the pick up. An A to Z later the customer is fully refunded, my metrics are affected and I'm out the sale, the item, and my time. So this begs the question, what do we do in this situation? I have proof the label was messed up, since I can reprint it and it comes out the exact same way every time. Shipments from the same day, at the same time, all printed out just fine and I've made no alterations or touched anything with the printing or otherwise. I reprinted others on that day, different carriers, different orders and all the labels aside from the FedEx Economy one were just fine. I'm sure everyone and their grandma will tell me it's my fault for not checking the label, but from my perspective the label had nothing wrong. I don't usually ship FedEx but it was the only option I was being given aside from a UPS label twice the amount. If something looked off, I missed it for sure, but during holiday rush I have to get my butt in gear and get items out asap. Though I appealed the A to Z and provided every ounce of information I can give them, they come back as always. Vague, unhelpful, totally pointless and state that they hold up the decision. Not surprising.

Long story short, the label Amazon provided me didn't scan, caused an issue with delivery (non-delivery) and the blame and consequences all fall on me when I took the time to pack, label and ship the item by hand.