Seller Forums
Sign in
Sign in
imgSign in
ForumsHomeDiscussions
ForumsHomeDiscussions
imgSign in
user profile
Seller_EJzOykmLucgf9

Buyer asked to cancel after we shipped

Hi we took an order for a projector in Sweden, we managed to throw into today’s courier collection but now the buyer wants to cancel.

It is travelling from our warehouse in China, and we may not be able to stop it
How to proceed here?

Thanks

51 views
3 replies
Fulfil Orders
Tags:Cancelled order, Royal Mail, Warehouse
00
Reply
user profile
Seller_EJzOykmLucgf9

Buyer asked to cancel after we shipped

Hi we took an order for a projector in Sweden, we managed to throw into today’s courier collection but now the buyer wants to cancel.

It is travelling from our warehouse in China, and we may not be able to stop it
How to proceed here?

Thanks

Fulfil Orders
Tags:Cancelled order, Royal Mail, Warehouse
00
51 views
3 replies
Reply
0 replies
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_EJzOykmLucgf9’s post

Inform the buyer its already been shipped and on receipt , they’ll need to start a formal return request - point them toward the no longer required option
You then deal with the return in the normal way

00
user profile
Seller_77IcbQKVGdZo0
In reply to: Seller_EJzOykmLucgf9’s post

I had this a few times post despatch, I suspect some buyers do it on purpose to try and get a free item hoping you will just refund.

Provided the item has actually been marked as despatched they can’t request a cancellation only email you to ask you to cancel. You can politely deny this and just tell them the item is on the way and if it is no longer required then to raise a return request.

For me most people who request a cancellation post despatch don’t bother to raise a return request and just keep the item.

00
user profile
Seller_EJzOykmLucgf9
In reply to: Seller_EJzOykmLucgf9’s post

Thanks guys, seems you are right Smiley Guy, once he realised it was travelling, he now will take!

00
Follow this discussion to be notified of new activity
user profile
Seller_EJzOykmLucgf9

Buyer asked to cancel after we shipped

Hi we took an order for a projector in Sweden, we managed to throw into today’s courier collection but now the buyer wants to cancel.

It is travelling from our warehouse in China, and we may not be able to stop it
How to proceed here?

Thanks

51 views
3 replies
Fulfil Orders
Tags:Cancelled order, Royal Mail, Warehouse
00
Reply
user profile
Seller_EJzOykmLucgf9

Buyer asked to cancel after we shipped

Hi we took an order for a projector in Sweden, we managed to throw into today’s courier collection but now the buyer wants to cancel.

It is travelling from our warehouse in China, and we may not be able to stop it
How to proceed here?

Thanks

Fulfil Orders
Tags:Cancelled order, Royal Mail, Warehouse
00
51 views
3 replies
Reply
user profile

Buyer asked to cancel after we shipped

by Seller_EJzOykmLucgf9

Hi we took an order for a projector in Sweden, we managed to throw into today’s courier collection but now the buyer wants to cancel.

It is travelling from our warehouse in China, and we may not be able to stop it
How to proceed here?

Thanks

Fulfil Orders
Tags:Cancelled order, Royal Mail, Warehouse
00
51 views
3 replies
Reply
0 replies
0 replies
Quick filters
Sort by
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_EJzOykmLucgf9’s post

Inform the buyer its already been shipped and on receipt , they’ll need to start a formal return request - point them toward the no longer required option
You then deal with the return in the normal way

00
user profile
Seller_77IcbQKVGdZo0
In reply to: Seller_EJzOykmLucgf9’s post

I had this a few times post despatch, I suspect some buyers do it on purpose to try and get a free item hoping you will just refund.

Provided the item has actually been marked as despatched they can’t request a cancellation only email you to ask you to cancel. You can politely deny this and just tell them the item is on the way and if it is no longer required then to raise a return request.

For me most people who request a cancellation post despatch don’t bother to raise a return request and just keep the item.

00
user profile
Seller_EJzOykmLucgf9
In reply to: Seller_EJzOykmLucgf9’s post

Thanks guys, seems you are right Smiley Guy, once he realised it was travelling, he now will take!

00
Follow this discussion to be notified of new activity
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_EJzOykmLucgf9’s post

Inform the buyer its already been shipped and on receipt , they’ll need to start a formal return request - point them toward the no longer required option
You then deal with the return in the normal way

00
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_EJzOykmLucgf9’s post

Inform the buyer its already been shipped and on receipt , they’ll need to start a formal return request - point them toward the no longer required option
You then deal with the return in the normal way

00
Reply
user profile
Seller_77IcbQKVGdZo0
In reply to: Seller_EJzOykmLucgf9’s post

I had this a few times post despatch, I suspect some buyers do it on purpose to try and get a free item hoping you will just refund.

Provided the item has actually been marked as despatched they can’t request a cancellation only email you to ask you to cancel. You can politely deny this and just tell them the item is on the way and if it is no longer required then to raise a return request.

For me most people who request a cancellation post despatch don’t bother to raise a return request and just keep the item.

00
user profile
Seller_77IcbQKVGdZo0
In reply to: Seller_EJzOykmLucgf9’s post

I had this a few times post despatch, I suspect some buyers do it on purpose to try and get a free item hoping you will just refund.

Provided the item has actually been marked as despatched they can’t request a cancellation only email you to ask you to cancel. You can politely deny this and just tell them the item is on the way and if it is no longer required then to raise a return request.

For me most people who request a cancellation post despatch don’t bother to raise a return request and just keep the item.

00
Reply
user profile
Seller_EJzOykmLucgf9
In reply to: Seller_EJzOykmLucgf9’s post

Thanks guys, seems you are right Smiley Guy, once he realised it was travelling, he now will take!

00
user profile
Seller_EJzOykmLucgf9
In reply to: Seller_EJzOykmLucgf9’s post

Thanks guys, seems you are right Smiley Guy, once he realised it was travelling, he now will take!

00
Reply
Follow this discussion to be notified of new activity