Temporary restraining order - case settled - payouts still blocked
case id 15832851071
Can someone at Amazon help me please? I had a temporary restraining order placed on my Amazon.com individual seller account due to a lawsuit issued against me for trademark infringement.
The case has been settled and dismissed and the legal company instructed Amazon to remove the TRO serval weeks ago. I opened a case to request Amazon remove the TRO and the case is was marked as ‘transferred’ but no further response.
It’s not possible for me to call or to respond to the transferred case so can an Amazon rep please help me. Thank you.
Temporary restraining order - case settled - payouts still blocked
case id 15832851071
Can someone at Amazon help me please? I had a temporary restraining order placed on my Amazon.com individual seller account due to a lawsuit issued against me for trademark infringement.
The case has been settled and dismissed and the legal company instructed Amazon to remove the TRO serval weeks ago. I opened a case to request Amazon remove the TRO and the case is was marked as ‘transferred’ but no further response.
It’s not possible for me to call or to respond to the transferred case so can an Amazon rep please help me. Thank you.
0 replies
Seller_CW0P5hgbsiqWX
"The case has been settled and dismissed and the legal company instructed Amazon to remove the TRO serval weeks ago."
Well, lets hope your Legal company did not send an email. Was the letter sent to Amazon''s legal office in Seattle by certified mail, and a second copy sent to you in the same form. That way you know the correct department received the documentation and when, as you received the same.
Opoening a case with seller support is not the way to go. Your situation is way above their pay scale.
JiAlex_Amazon
Hello @Seller_39432uQgUbCT4,
Please note that our teams and support teams cannot intervene or influence their decision to withhold the funds, in accordance to our policy. At this moment, our advice will be for you to review the performance notification, and if it is available, proceed with the appeal process, otherwise the next step will be to wait for Amazon to received and confirm the update related to the legal process.
For further information, please see the section on Funds withholding policy.
Any assistance, don’t hesitate to reach out our support channel.
Regards,
JiAlex
