Hi Kika

Account is suspended. I’ve searched our notifications and can’t find a policy warning for these messages although back to 2017. They are also not in our [Received Intellectual Property Complaints] or anything else. I’ve checked our emails and can’t find anything there. There is nothing on Amazon when you search and on google only couple pull up results but it’s for beauty product on amazon india.

Hello, Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal: – Greater detail on the root cause(s) of the infringement. – Greater detail on the actions you have taken to resolve copyright issues. – Greater detail on the steps you have taken to prevent infringement going forward. – Greater detail on why you believe an error has occurred. Where do I send this information? Send this information to notice-dispute@amazon.co.uk. Has your account been deactivated in error? If you believe there has been an error, please tell us why. Your explanation should include the following information: – How your listing(s) have not violated the brand’s intellectual property. ASIN: B07SXD15YZ, B07SYF2Z8C, B07SYRH6LC Complaint ID:5350153672 You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-investigate@amazon.co.uk. You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?reftag=email_appeal) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. – iOS: https://itunes.apple.com/us/app/amazon-Seller/id794141485 – Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en

Our Response:
Hello

Thank you for your response.

We understand that Intellectual Property rights are a serious matter and that Amazon takes these complaints very seriously. We have revised our plan of action and are sharing what have done to resolve this issue and how will prevent this happening again in the future.

Regarding the item ASIN: B07SXD15YZ, B07SYF2Z8C, B07SYRH6L and all connected Variations.

We cannot provide an invoice, Order ID , licensing agreement of letter of authorization as this product was designed and made by a member of our team in house and we make the clothing ourselves.

A member of our team who was not thoroughly trained in design and the rights of IP owners uploaded a product which should not have been as we do not have the rights to it. A search of the amazon store shows many sellers selling Billie Eilish T-shirts which caused confusion for the member of staff who assumed that it was ok to upload these products into our inventory.

1. The Issue that Caused the Complaint

We did not have Brand Approval to sell this product.

We did not contact the Intellectual Property rights owner for permission.

The name title of the product may have caused confusion for Amazon buyers assuming that we were selling Brand approved apparel.

We should have got approval from the IP owner to sell this product before uploading it to the Amazon inventory

2. Steps taken to resolve the complaint

We have contacted the rights owner to retract the notice but have not received a response.

We have thoroughly reviewed Amazons Intellectual Property Policy and retrained our members of staff in this regard.

We have deleted all listings that caused this complaint and have deleted all connected variations.

We will no longer sell this item and will not relist it.

We have reviewed our entire inventory carefully to ensure that our listings our fully compliant with Amazon Policies.

3. Preventing Selling Infringement Product in the Future

We will only sell items that we have the rights to sell and with permission if required to do so from the Intellectual Property rights owner/ brand owner and trademark owner.

Before uploading new products to sell on Amazon we will verify that we are not violating anyone’s Intellectual property, trademark or copyright.

We will only sell items that we have permission to sell.

We have implemented a 3 stage process of reviewing products that are made by staff to ensure that new products do not cause any infringement.

To ensure that we are always up to date, we will regularly read and re-read Amazon Policies to ensure that we are not violating any rules. As well as this we will proactively

With this POA we have taken the necessary steps to move forward with Amazon and not violate any Intellectual Property rights. We have ensured this by reviewing the Intellectual Property Policy on Amazon and by reviewing our account.

Many thanks

Minamo

( They added another ASIN in this one)

Hello, Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal: – Greater detail on the root cause(s) of the infringement. – Greater detail on the actions you have taken to resolve COPYRIGHT and TRADEMARK issues. – Greater detail on the steps you have taken to prevent infringement going forward. – Greater detail on why you believe an error has occurred. Where do I send this information? Send this information to notice-dispute@amazon.co.uk. What happens if I do not send the requested information? If we do not receive the requested information within 17 days of the original suspension notification, your account will remain deactivated. Has your account been deactivated in error? If you believe there has been an error, please tell us why. Your explanation should include the following information: – How your listing(s) have not violated the brand’s intellectual property. ASIN: B07JN8KQKB B07SXD15YZ B07SYF2Z8C B07SYRH6LC Complaint ID: 5350891892 You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-investigate@amazon.co.uk. You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?reftag=email_appea…) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Response:

Hello

Complaint ID: 5341506782

Complaint ID: 5350891892

Thank you for your response.

We understand that Amazon takes Intellectual Property rights very seriously and wants further information regarding our appeal on the suspension of our account.

ASIN: B07JN8KQKB and connected variations. This product is not in violation of copyright or trademark. This was received in error as it impeded on no copyrights or trademarks.

How is this product not in Violation of a copyright or trademark?

· This design was created by our team in our warehouse

· This is an original design which shows a character dabbing which is a worldwide craze and is therefore authentic as we designed this original design and print it ourselves.

· This dance move is not trademarked

· Trademark number: 1358119 refers to Epicgames and Fortnite.

· This product does not mention Epicgames or Fortnite anywhere in the product, not on the packaging or labelling.

· This product does not mention Epicgames or Fortnite in the description, bullet points or in the title of the product

· We do not claim to be Epicgames or Fortnite

· This design B07JN8KQKB is not from any game or any other form of Media in which Epic games controls but is an original creation by us.

Other relevant information:

• The designs are designs made by our design team.

• These items are unique to us

• Terms Battle Royale refers to a genre of game playing which is used in a wide community.

· We have repeatedly contact Epicgames to withdraw their claim but they have ignored us.

This case was resolved with CaseID: 4926499862 and [CASE 4931344742]

“Hello,

Thank you for submitting your plan of action. We reviewed your plan and determined that you may continue to sell on Amazon.co.uk.

You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?reftag=email_reinstate) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

– iOS: https://itunes.apple.com/us/app/amazon-Seller/id794141485

– Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en “

Sincerely,

Amazon Customer and IP Protection

The email above was received on the 23/01/19

– Greater detail on the root cause(s) of the infringement.

· We received a copyright Infringement notice from infringement@trapworldwide.org regarding Asins B07SXD15YZ, B07SYF2Z8C, B07SYRH6L.

· The design that we created impeded on the copyright rights of the owner as it showed the likeness of Billie Eilish

· We did not contact the artist for permission

· We did not have authorisation from the artist to use the likeness of her face on a product.

· The image that was used to draw and create the design was not owned by us

– Greater detail on the actions you have taken to resolve copyright issues

· All products and listings connected to the Asins were deleted from the inventory immediately

· This product will not be sold again or relisted

· We have thoroughly reviewed our entire inventory to ensure that they comply with Amazon Policies and also Policies applicable by law

· We have contacted infringement@trapworldwide.org that we have ceased to sell this product on Amazon and the design in question has been deleted and will not reappear without approval from the artist

– Greater detail on the steps you have taken to prevent infringement going forward.

· We have reviewed Amazon’s Intellectual Policies thoroughly at length to ensure that we understand the Intellectual Property of individuals , brands and businesses

· We will only create , design, make and sell products which we have permission to sell, either that of original work created by us or with permission from the copyright holder

· Every item we plan to sell in the future will be thoroughly checked to make sure that we are not impeding on anyone’s copyright.

· Staff have been retrained on Copyright rights and trademark rights and now understand the importance of due diligence in reference to Copyrights and trademarks.

· We will stay up to date by reviewing Amazons Intellectual Property rights page regularly to ensure that we do not miss any updates or changes in policy but also to be proactive in keeping the policies at the forefront of our operations

· We have also updated our internal policies within our company to ensure that we adhere to this.

We believe that with the plan of action I have expanded on here, will ensure that we adhere to Amazon’s Intellectual Policies and we hope to carry on selling on Amazon.

Many thanks

Have they accepted the previous POA for the ASINS mentioned above and now moved on to the next ones?

They have responded with this but I have no idea what these asins are.

Hello, Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal: – Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights. . Please send this information, any other documentation, and a list of impacted ASINS to notice-dispute@amazon.co.uk. – Greater detail on the root cause(s) of the infringement. – Greater detail on the actions you have taken to resolve issues. – Greater detail on the steps you have taken to prevent infringement going forward. – Greater detail on why you believe an error has occurred. Where do I send this information? Send this information to notice-dispute@amazon.co.uk. What happens if I do not send the requested information? If we do not receive the requested information within 17 days of the original suspension notification, your account will remain deactivated. ASIN: B07M6D7JBR B078GTMW49 B07DYY8CCQ B07DYW4QVT B077S9883R B078GRT6CN B078H1CFGH B07DYTX921 B07DYTT9BC B078GQ7PZP B079DBGZX8 B079D82T5T B079D5N45X B079D5N29V B01KMQMUGS B01KMQMU7W : B01B4PSPHO B01BKCSLB6 B01BVR2O18 Complaint ID: 5356731392