feedback which is a review not feedback
Can anyone help me
How do I explain to customer services that a customer has left a review not feedback. They are refusing to remove it saying
We have reviewed your request for feedback removal. In this case, the feedback you received does not meet Amazon's criteria for feedback removal. Thus, we cannot remove the specified feedback.-
They keep closing my messages and saying I cannot reopen it. I have requested a call back but they are ignoring this too
feedback which is a review not feedback
Can anyone help me
How do I explain to customer services that a customer has left a review not feedback. They are refusing to remove it saying
We have reviewed your request for feedback removal. In this case, the feedback you received does not meet Amazon's criteria for feedback removal. Thus, we cannot remove the specified feedback.-
They keep closing my messages and saying I cannot reopen it. I have requested a call back but they are ignoring this too
0 replies
Seller_ZJhFeE3tNKzfh
Having read the review, I'd say you are very unlucky on that one. It is clearly a product review, and one you can't even do a lot about anyway.
You can tag the mods on here and share your case ID and order ID and they can take a look.
To tag a mod, if you type the @ symbol, then start writing a name, you'll see a list appear. You have to select a name from the list for them to be tagged. Though to add to the complexity - some moderators can't be tagged this way. All amazon moderators though have the amazon smile icon as their user image.
Example - @Winston_Amazon cany someone take a look at this one?
Sarah_Amzn
Hello @Seller_0E6tXiMMTbjVd,
I'm Sarah with Amazon.
If you can provide your order ID I can look up the details and see how I can help.
Kind regards,
Sarah.
