Amazon are saying my product in Unfulfillable due to it's expiry date but they dont expire until 03/27/24!
Amazon has made 48 units of one of my products unfulfillable due to the expiry date. This makes no sense because the expiry date is 03/27/24. Amazon only gives me the option of disposal or sending it back to me which is going to cost me. Theres no way of me appealing this and I'm going to lose money due to an error made by Amazon. Has anyone experienced this before and is there any advice on what I should do or who I should contact?
Thank you
Amazon are saying my product in Unfulfillable due to it's expiry date but they dont expire until 03/27/24!
Amazon has made 48 units of one of my products unfulfillable due to the expiry date. This makes no sense because the expiry date is 03/27/24. Amazon only gives me the option of disposal or sending it back to me which is going to cost me. Theres no way of me appealing this and I'm going to lose money due to an error made by Amazon. Has anyone experienced this before and is there any advice on what I should do or who I should contact?
Thank you
0 replies
Seller_kIukTwdhvntAp
I don't sell anything with an expiration, BUT I seem to recall something about being within 6 months of expiration someplace in the past.
Hopefully some experienced food or drug dealers will give you the exact information and where to fund it on Amazon.
Seller_4zBzdtgCyS9EI
At the time of check-in at Amazon fulfillment center, all products must have a remaining shelf life that allows sufficient time for the product to be consumed in full, plus an additional 90 days. For example, a bottle of supplements with 240 daily servings must have a remaining shelf life of 240 days and an additional 90 days, which makes 330 days.
If considering the above your product should still be valid, check your listing and make sure your 90 day supply isn't listed as a 30 day supply or such
TaylorR_Amazon
Hey @Seller_81xSKKGWTNsCP, @Seller_4zBzdtgCyS9EI has the right information. You can read more here: Expiration dates on FBA products.
Let me know if this is the case! Incorrect or incomplete values for expiration attributes may lead to early disposal or return of your products.
If none of this tracks for your products, I would suggest opening a case with Seller Support.
