Browse Node changed (inforrectly) and we have 0 sales after that
Amazon bot changed the browse node for our parent/child's listing and all 4 variations changed their browse node, after that product is not searchable and support team is not helping us. We try to changed it back where supposed to be but the system is not letting us.
We are losing money and Amazon is not making money when we are not selling, can't understand why internal team is not interested to help us and correct the issue.
Our current open case ID is - 15894263531
Thank you for your time!
Browse Node changed (inforrectly) and we have 0 sales after that
Amazon bot changed the browse node for our parent/child's listing and all 4 variations changed their browse node, after that product is not searchable and support team is not helping us. We try to changed it back where supposed to be but the system is not letting us.
We are losing money and Amazon is not making money when we are not selling, can't understand why internal team is not interested to help us and correct the issue.
Our current open case ID is - 15894263531
Thank you for your time!
0 replies
Cooper_Amazon
Good Evening @Seller_VJiXeUmrkuiwa,
I just wanted to follow up with you as I reviewed CASE ID 15894263531 and saw the outcome of the case was: "We've reviewed your category browse node suggestion and your change has been approved for ASIN."
Please let us know if the changes did not happen to go through and we can begin to investigate. If the issue is already resolved, please disregard this message and have a wonderful weekend.
Sincerely, Cooper_Amazon
