Amazon customer service is helping a buyer file a claim
A buyer who purchase an item on June 30, contacted me, on 03/08, to complain they received a used printer. I promptly responded and attached a packing slip to prove that the item was listed as used.
Now I am dealing with an Amazon customer personnel who has added ‘‘damaged, broken and defective’’, to this case. I was also reminded that the buyer could leave negative feedback and file an A-Z claim. meanwhile, I promptly rejected the return request. According to Amazon, ‘‘This is out of date’’ request.
I usually would issue a full refund, but this one doesn’t sit well with me.
Amazon customer service is helping a buyer file a claim
A buyer who purchase an item on June 30, contacted me, on 03/08, to complain they received a used printer. I promptly responded and attached a packing slip to prove that the item was listed as used.
Now I am dealing with an Amazon customer personnel who has added ‘‘damaged, broken and defective’’, to this case. I was also reminded that the buyer could leave negative feedback and file an A-Z claim. meanwhile, I promptly rejected the return request. According to Amazon, ‘‘This is out of date’’ request.
I usually would issue a full refund, but this one doesn’t sit well with me.
0 replies
Seller_SITNVuZK87zGK
Well if an item was purchased on June 30th that’s not 60 days since purchase.
And the customer has 30 days from delivery to open a return request, not date of order, so on 3rd August this may still have been possible.
And it’s entirely possible the item was broken and smashed in transit. If an a-z were opened, it’s possible you’d lose.
Seller_DROodOAYHftnc
I believe that you cannot reject a return request - you must accept a return for whatever reason, but then adjust any refund depending on the reason for return and the condition of the returned item.
Seller_Sp0MDHOM1olT2
Don't take action based on what I'm saying as I could very well be wrong but this doesn't even sound like customer service.
I've never had customer service threaten to open an A-Z case or give a time limit - they just do it!
