Over 3 pallets marked as defective immediatly after check in
Hi
I am writing regarding my FBA shipment ID FBA15K8MQ3PV, containing 100 units of (FNSKU X0029DQAJT) sent in 5 pallets using the Amazon Partnered Carrier program.
Upon arrival at the fulfillment center, 64 units were marked as "defective."
I would like to formally dispute this, as the items were in new and sellable condition when dispatched. Since Amazon Partnered Carrier was used, Amazon assumed responsibility for the shipment from the point of handover.
Given this, I am requesting an investigation into the damages and a reimbursement for the 64 units that have been marked as defective, assuming Amazon or the partnered carrier caused the damage.
Please let me know if you require supporting documents (e.g., invoice, proof of condition at shipping, etc.). I am happy to provide them.
Amazon support page does not give any help other than to do removal order and cannot provide any more details even so all items has been shipped in perfect condition. Case ID: 11148495582
Thanks
Over 3 pallets marked as defective immediatly after check in
Hi
I am writing regarding my FBA shipment ID FBA15K8MQ3PV, containing 100 units of (FNSKU X0029DQAJT) sent in 5 pallets using the Amazon Partnered Carrier program.
Upon arrival at the fulfillment center, 64 units were marked as "defective."
I would like to formally dispute this, as the items were in new and sellable condition when dispatched. Since Amazon Partnered Carrier was used, Amazon assumed responsibility for the shipment from the point of handover.
Given this, I am requesting an investigation into the damages and a reimbursement for the 64 units that have been marked as defective, assuming Amazon or the partnered carrier caused the damage.
Please let me know if you require supporting documents (e.g., invoice, proof of condition at shipping, etc.). I am happy to provide them.
Amazon support page does not give any help other than to do removal order and cannot provide any more details even so all items has been shipped in perfect condition. Case ID: 11148495582
Thanks
0 replies
Seller_zDUw7ekrB6OEy
This is a forum for sellers, no one from Amazon will see it. You can try tagging some of the Mods, they may be able to help.
Seller_VpTps3nNkV8hZ
You won't get any Amazon help here as told already.
I will say that in my experience you're better off getting the defective items (or one or two of them to start with) returned to you.
You can ask for evidence of the damage but that takes a while and will have you going round in circles with Seller Support for some time.
One other thing, that you won't like, shipping an item in perfect condition has little relevance to it arriving in one.
